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Online check-in module to fully automate room assignments and job dispatching, improving the guest experience while boosting hotel workflow efficiency

Atlanta, USA - June 23, 2014 - FCS Computer Systems (FCS), a leading comprehensive hospitality solutions and services provider, has announced a strategic partnership with Ariane Systems to allow for the integration of FCS solutions with Ariane's award-winning online check-in system. The combined FCS/Ariane solution will provide the ability for hotel guests to register and check-in before they arrive through a mobile-friendly online check-in module or via FCS i-Guest, and then pick up their guestroom keycards from interactive kiosks located on the property, once they arrive. Upon completion of their stay, guests can also check-out online or via FCS i-Guest, while retaining the ability to request additional end-of-stay services.

"I am very excited about our partnership with FCS," reports Laurent Cardot, Founder and Managing Director of Ariane. "The combined FCS/Ariane system creates a truly unique end-to-end solution with outstanding benefits for both hotels and their guests." 

The newly created solution provides greatly enhanced guest convenience by eliminating the need to wait in long lines for a traditional front desk check-in. Once Ariane receives a room reservation from the property management system (PMS), an email and SMS message is sent to the guest with a link to check-in online. Guests can not only check-in to the hotel, but can also order additional services, such as an infant crib or extra towels, simply by following the provided link and completing the reservation card via FCS i-Guest. 

Once registration is complete, Ariane will automatically check the guest in via the PMS on the arrival day, and escalate a rush room request through FCS e-Housekeeping, prompting the assigned room attendant to clean the room with top priority, if it is not currently ready. Work orders are also opened automatically for secondary guest requests made at the time of check-in. When the guestroom is ready, its status is updated in the PMS and guests can pick-up the keycard from an Ariane lobby kiosk or the front desk, then proceed directly to their assigned room. The ability to check guests in, even if a room has not yet been cleaned, is completely unique to the FCS i-Guest.

"While other check-in solutions simply alert a hotel as to the arrival of a guest, FCS i-Guest goes well beyond that to ensure the hotel has everything ready for the guest when they arrive," says Akina Ho, Vice President of Strategy and Global Business Development for FCS. "Ariane was an ideal partner for this project. Their self-service check-in solution with key disbursal kiosks was the perfect complement to our comprehensive guest-facing and back-end hospitality solutions."

The integration between FCS and Ariane also allows for a streamlined check-out process. Through the same online module used pre-stay, hotel guests can initiate check-out along with additional service requests, such as bellhop luggage pick-up or a town car for transportation to the airport. The service requests are automatically scheduled through FCS e-Connect and other integrated solutions. Ariane simultaneously sends an email to the guest with folio charges for confirmation, payment details and completion of the check-out process. Guests can then leave their keycards in the room and proceed to leave the hotel at their convenience, again skipping long lines at the front desk. This type of VIP treatment heightens guest satisfaction and creates repeat customers.

To schedule a demo or meeting for the combined FCS/ Ariane solution at HITEC, please email sales.nafcs@planet1world.com. For more information about FCS hospitality solutions, please visit www.fcscs.com.

About FCS

Founded in 1982, FCS is a comprehensive hospitality technology solutions and services provider, with an extensive portfolio of integrated products used by more than 5,000 hotels with over 8,000 installations in 32 countries. FCS Mobile Applications are available on guests' own mobile devices, as well as the hotel's devices, allowing convenient access to hotel information and services. This functionality seamlessly integrates into five web-based guest serving applications, including e-Connect, e-Engineering, e-Housekeeping, e-Concierge and e-Recovery to enhance service optimization and the guest experience. These applications all integrate with the hotel's PMS and other third-party systems via FCS Gateways products; Unicorn and Phoenix. For more information, please visit http://www.fcscs.com.

Contact: Fion Chu

FCS.Marketing@planet1world.com / +852-3195-8085

Contact: for media: Andrea Roland, Plan A PR & Marketing, Inc.

andrea@planapr.com / (407) 905 0608

About Ariane Systems

Ariane Systems is the world's leading provider of self check-in / check-out technology solutions for the hospitality industry. Founded in 1998 by Michel Lavandier and Laurent Cardot, Ariane now has over 2,200 installations running at hotel properties in 20 countries. Numerous hotel chains utilize Ariane's electronic kiosk solutions to streamline the check-in/out process. These include Louvre Hotels, B&B Hotels, Choice Hotels, Scandic, Mövenpick, Park Inn and Radisson Blu, among others. With corporate headquarters based in Paris, France, Ariane Systems maintains regional offices in the UK, Germany, Spain, Benelux and North America. For more information, please visit www.ariane.com.

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