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Integrated online solution connects back-of-house operations to front-of-house guest services to enable efficient management of guest requests.

Dubai, UAE — 9 May, 2016 — FCS Computer Systems (FCS) and Neorcha, both leading service providers in the hospitality sector, have partnered to deliver an integrated back-of-house and front-of-house solution for Rotana, one of the leading hotel management companies in the Middle East, Africa, South Asia and Eastern Europe.

FCS’ e-Connect system is a back-of-house application that enables automated dispatch of guest requests and inter-department work orders. Functioning via a centralized call center, e-Connect enables hotels to achieve optimum efficiency and consistency in guest service levels at minimal cost by streamlining all guest requests across different departments.

Neorcha’s myHotel application gives hotel guests instant access to real time information on hotel accommodation, food and beverage, and entertainment options, enabling guests to make the most of all the hotel facilities offered and make requests, such as refilling the minibar, requesting a mobile charger or ordering extra bedding.

“Increasingly, hotel chains require an application that will bring added value to their guests by centralizing the benefits of multiple systems and services in one common platform. FCS and Neorcha together provide hotel chains with multiple services that will offer guests a more satisfying hotel stay, since guest requests are issued directly from the app and dispatched directly to the correct department, who then follows operational escalation procedures,” says Eric Rogers, Vice President EMEA for FCS.

The integration of FCS’ e-Connect with Neorcha’s myHotel completes the service delivery cycle, making sure every service request is completed, along with status updates. 

“Neorcha offers strategic value to our partners, because our platform plays an integral role in providing integration services for the hotel’s operational systems, and putting those systems at guests’ fingertips,”  says Roger El Khoury, Managing Director of Neorcha. “By integrating the two systems, hotel guests have access to a number of leading features, including the ability to create a new request from the myHotel app by selecting an option from the job list available via the FCS system.”

Via FCS’ e-Connect, the technology records a complete list of requests made for the duration of the guests’ stay and provides hotel management with clear and detailed statistics to identify areas of improvement at any part of the process.

To learn more about FCS and its full suite of productivity solutions for hotels, please visit http://www.fcscs.com.

To learn more about Neorcha mobile services, please visit

http://www.neorcha.com/solutions/

About FCS

Founded in 1982, FCS is a comprehensive hospitality technology solutions and services provider, with an extensive portfolio of integrated products used by more than 5,000 hotels with over 8,000 installations in 32 countries. FCS mobile applications are available on guests' own mobile devices, as well as the hotel's devices, allowing convenient access to hotel information and services. This functionality seamlessly integrates into six web-based guest serving applications, including e-Connect, e-Housekeeping, e-Laundry, e-Recovery, e-Engineering and e-Concierge, to enhance service optimization and the guest experience. These applications all integrate with the hotel's PMS and other third-party systems via FCS Gateways products; Unicorn and Phoenix. For more information, please visit http://www.fcscs.com

Contact: Fion Chu

FCS.Marketing@planet1world.com / +852-3195-8085

Contact: Media - Frances Barton

frances@in2consulting.com / +971 50 650 3900

About Neorcha

Established in 2012, Neorcha enables hotels of any size to deliver best-in-class customer service, delivered through unique mobile platforms, Neorcha’s mobile solutions seamlessly integrate with hotel CRM, PMS, CRS, QMS and POS systems, and can be fully customised to unique hotel brand standards and guidelines.  Neorcha’s leading technology solutions for the hospitality sector include the myHotel App – enabling hotels to maximise their guests’ experience by providing access to a range of services including pre-arrival arrangements, concierge services, destination information and express check-out.  myCheck-in, is a mobile solution that provides a stress-free, fast and efficient check-in experience, and myDining App, is a restaurant iPad solution that features menus, promotions and an online ordering facility.

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