Educational Institute Names First Canadian Certified Guest Service Property
July 9, 2014 6:26am
Orlando, Florida, July 2014-The American Hotel & Lodging Educational Institute (EI) has awarded the BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre in Vancouver, British Columbia, Canada, the designation of Certified Guest Service Property. It is the first property in Canada to achieve this title.
To earn the Certified Guest Service Property designation, the Chateau Granville trained employees with EI's Guest Service Gold® training program. These employees then passed the Certified Guest Service Professional (CGSP®) exam. In all, 83 people at the 114-room downtown hotel participated in the training.
General manager Anastasios Theodoropoulos said that becoming a Certified Guest Service Property was a way for the property to show its commitment to its guests.
"Our management team is constantly looking for new ways to upgrade the level of customer excellence we offer to our guests. We took the initiative to inquire with Best Western International, which then recommended your certification to us," he explained. "We strive towards continuous learning at the hotel. We feel that quality staff training and recognition are the keys to success, and accomplishing this certification demonstrates the dedication of our team on being an industry leader in customer care."
Employee response to the training and certification program was positive. The training allowed employees to gain valuable skills and encouraged networking across all departments at the property.
"For staff new to the hospitality world, it was a great introduction to the meaning of high-quality customer service. It highlighted service standards needed in all mediums, and that customer service is an important practice within all departments. The training has really helped us to see the importance of the customer's perspective and we now better understand what it takes to provide great customer service," said Mr. Theodoropoulos.
Tags: educational institute,
american hotel and lodging educational institute,
guest service gold,
chateau granville hotel & suites & conference centre
Contact: Elizabeth Johnson, Senior Public Relations & Marketing Manager
AHLEI Debuts Tourism Version of Guest Service Gold® Training for Oregon
Travel Oregon Becomes First State Tourism Agency to Earn Certified Guest Service Partner Designation from AHLEI
Glorietta Bay Inn Earns Certified Guest Service Property Designation
Rocky Mountain Lodge Becomes First Air Force Lodging Operation to Earn Certified Guest Service Property Designation
ALIS Working with the Former HELP Co-Chairs to Bring ALIS Summer Update to the Northeast
New Guest Service Gold®: Golden Opportunities Program Expands AHLEI's Guest Service Training Options
Newport Hospitality Group Chooses AHLEI for Online Training
University of Maryland Eastern Shore Provides Scholarships for 2015 HTMP Intl. Competition Winners
San Diego State University Provides Scholarships for 2015 HTMP International Competition Winners
Seda Hotels Choose AHLEI for Security Training
Sullivan University Provides Scholarships for 2015 HTMP International Competition Winners
Lithuanian Resort and Restaurant Are First Certified Guest Service Properties in Europe
AHLEI Names North Carolina Restaurant & Lodging Association 2014 Outstanding PSA
AHLEI Awards Certified Guest Service Property Designation to Eleven Hotels in Palestine
PGA National Resort & Spa Receives Certified Guest Service Property Designation
Educational Institute Partners with Aspire. People. Performance. Profits. on Leadership Development
NYSH&TA Receives Certified Guest Service Partner Designation
AHLEI’s Revised Trainer Development Program Now Packaged with Certification Exam
Taylor's University, Malaysia Becomes New Educational Institute Global Academic Partner School
New Educational Institute Case Study Walks Students through Accounting Tasks
Please login or register to post a comment.