Atmosphere Kanifushi Maldives Earns AHLEI's Certified Guest Service Property Designation
December 10, 2015 6:32am
Orlando, Florida, December 2015 — The American Hotel & Lodging Educational Institute (AHLEI) has awarded Atmosphere Kanifushi Maldives the Certified Guest Service Property designation. To earn this distinction, the property trained employees with AHLEI’s Guest Service Gold®, with 80 employees earning the Certified Guest Service Professional (CGSP®).
Atmosphere Kanifushi Maldives is the first property in Maldives, an island nation in the Indian Ocean, to earn the title of Certified Guest Service Property. Tourism is the country's leading industry, so earning this designation provides the resort, which opened in December 2013, with a competitive edge.
According to training manager Allen Mathias (pictured), the human resources and training team of Atmosphere Kanifushi Maldives has a vision of making Atmosphere Hotels and Resorts a learning organization.
"To achieve this vision, we sought out partners to help in creating signature and unique learning opportunities for our colleagues; that would be instrumental in making them crave for learning about the hospitality industry and cascade the same down to creating delightful service," he explained. AHLEI's Guest Service Gold® and CGSP® offered the best fit for the organization.
"We believe that we are in the people service business of making ourselves better human beings serving our guests. The CGSP® training helped us offer exceptional service to our guests," said Mathias. "Also, being at Maldives where there are limited hospitality training institutes for the colleagues to learn about the subject, this training and certification has given them an edge above others making them more learned and building their skill level."
The training and certification was conducted in a combination of classroom and online training, which for most employees was a completely new experience, as was the concept of multiple-choice exam questions. Because of these challenges, the feeling of pride among the employees when they earned their certification was tremendous.
Atmosphere Kanifushi Maldives has implemented an internal "Atmosphere Delight" program to recognize staff members who "wow" guests with exceptional service.
For more information about training and professional development resources from AHLEI, visit www.ahlei.org or call 1.800.349.0299 or +1.407.999.8100.
atmosphere kanifushi maldives,
certified guest service property,
certified guest service professional,
guest service gold®
Established in 1953 as the nonprofit education and training arm of the American Hotel & Lodging Association (AH&LA), AHLEI's mission is to continue being the preferred provider to the lodging industry, hospitality schools, and related hospitality industries by developing and providing quality resources to educate, develop, and certify hospitality professionals worldwide.
Contact: Elizabeth Johnson
IBC Partners with AHLEI to Bring Certification Programs to Its Independent Hotel Members
New Edition of Planning and Control for Food and Beverage Operations Textbook Reflects Industry Trends, Technology Updates
New Guest Service Gold® Tourism Teaches Service Delivery Skills for Destinations
AHLEI Announces Partnership with Work4Stars; Will Offer Training Focused on Morocco’s Vision 2020 Goals
Hoteliers, Hospitality Educators Pursue Professional Certification in Philippines
AHLEI Publishes New Edition of Hotel and Restaurant Accounting Textbook, Workbook
AHLEI Expands Reach into Canada with New Consultant, Partnerships
Controlling Alcohol Risks Effectively® (CARE) Training Approved in Rhode Island
American Hotel & Lodging Educational Institute Honors Navy Lodges for Commitment to Professional Development and Certification
AHLEI Debuts Tourism Version of Guest Service Gold® Training for Oregon
University of Santo Tomas Honored as First Academic Certified Guest Service Property
Onslow Beach, Inns of the Corps Lejeune-New River Are Marine Corps Community Services’ First Certified Guest Service Properties
New Edition of AHLEI’s Front Office Textbook Shows Impact of Technology on Operations
AHLEI Adds Breakfast Attendant Training and Certification to START Program
AHLEI and OAS Sign Memorandum of Understanding to Boost Training Opportunities for Small, Medium-Sized Enterprises in the Americas
AHLEI and EUHOFA Sign Memorandum of Understanding
AHLEI Publishes New Edition of Revenue Management Textbook
Greece’s StudySmart is AHLEI’s Newest International Associate
AHLEI to Offer Certifications in Partnership with Lobster Ink
AHLEI’s Revised Certified Hotel Administrator (CHA®) Offers Modular, Online Content
Please login or register to post a comment.