1906 Lodge at Coronado Beach Wins Lodging Service Award
June 16, 2014 12:04pm
The CH&LAEF launched the Lodging Service Award last fall, encouraging member properties to submit entries to receive EI's Guest Service Gold® training and certification at no cost. Susan Ragatz, CGSP, education director for the association, said that she was impressed with the property's emphasis on guest service that led them to seek the Lodging Service Award. She shared highlights from Nelson's winning application on behalf of the 1906 Lodge at Coronado Beach:
"Although we have an easy to navigate and informative website, we encourage our guests to book with us on the phone. We believe this is the beginning of our relationship with each guest. Having this opportunity to get to know one another, we can easily help each guest to choose the best room for their stay at the best rate. We take this time to ask many questions so that we may help guests to make the most of their Coronado/San Diego stay. The concierge part of innkeeping has changed over the years, but still there is no substitute for a trustworthy recommendation from an Island local."
"We always listen for that personal hint a guest may reveal and then we act on that with the appropriate acknowledgement."
"One should become well adapted at the art of reading guest's body language. Strong messages are sent. We watch closely and stay tuned in at all times."
CH&LA President & CEO Lynn Mohrfeld presented Nelson with the Certified Guest Service Property plaque in late May during the Southern California Hotel & Lodging Conference held in City of Industry, California.
"Susan and her staff set a high standard of guest service and have demonstrated their dedication by taking the time to complete the Guest Service Gold certification program," stated Mohrfeld.
Tags: american hotel & lodging educational institute,
1906 lodge at coronado beach
Contact: Elizabeth Johnson, Senior Public Relations & Marketing Manager
AHLEI Announces Partnership with Work4Stars; Will Offer Training Focused on Morocco’s Vision 2020 Goals
Hoteliers, Hospitality Educators Pursue Professional Certification in Philippines
AHLEI Publishes New Edition of Hotel and Restaurant Accounting Textbook, Workbook
AHLEI Expands Reach into Canada with New Consultant, Partnerships
Controlling Alcohol Risks Effectively® (CARE) Training Approved in Rhode Island
American Hotel & Lodging Educational Institute Honors Navy Lodges for Commitment to Professional Development and Certification
AHLEI Debuts Tourism Version of Guest Service Gold® Training for Oregon
University of Santo Tomas Honored as First Academic Certified Guest Service Property
New Edition of AHLEI’s Front Office Textbook Shows Impact of Technology on Operations
AHLEI Adds Breakfast Attendant Training and Certification to START Program
AHLEI and OAS Sign Memorandum of Understanding to Boost Training Opportunities for Small, Medium-Sized Enterprises in the Americas
AHLEI and EUHOFA Sign Memorandum of Understanding
AHLEI Publishes New Edition of Revenue Management Textbook
Greece’s StudySmart is AHLEI’s Newest International Associate
AHLEI to Offer Certifications in Partnership with Lobster Ink
AHLEI’s Revised Certified Hotel Administrator (CHA®) Offers Modular, Online Content
National Restaurant Association, American Hotel & Lodging Educational Institute Combine Forces to Focus on the Future of Hospitality
Hotel Industry Responds to Human Trafficking Crisis with New Online Training Program
AHLEI Partners with Slatin Media Group to Offer Disability-Focused Service Training
AHLEI and Pacific Asia Travel Association Sign Memorandum of Understanding
Please login or register to post a comment.