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Top 10 Hospitality Industry Trends in 2014
December 6, 2013
By Robert Rauch, CHA1. Millennials will become the core customer within the hospitality and travel industries over the next five to ten years. The majority of...
5 Phrases That Should Never Be Used in the Customer Service Business
December 18, 2013
by Steve DiGioia
“Customer Service” is a term that too frequently is used as a catch-all for the experience received or given in today’s business...
Top 5 Trends in Hotel Technology: Infographic
December 4, 2013
London, 4 December, 2013: With technology adoption on a rise, the expectations of travellers have also increased manifolds. Thus a hotel’s...
Marriott CEO, Arne Sorenson, Discusses Company’s Move to NASDAQ and African Hotel Deal (Video)
December 9, 2013
Arne Sorenson talks about why Marriott made the switch to NASDAQ and the company’s plan to become the largest hotel company in Africa.
Why Sales & Operations Will Never Get Along
December 30, 2013
By Steve DiGioia
In the world of business there are many components that make up a successful venture. All must work as a team with the one vision in...
2013 Construction Report North America; 23 Hotel Waterpark Projects Open in 2013
By Jeff Coy, ISHC
December 6, 2013 --- Twenty-three (23) waterpark resort projects opened in the USA during 2013, a 8.0% increase over last year. This...
Top Guest Rated U.S. Hotels of 2013 from Hotels.com
December 20, 2013
DALLAS, Dec. 20, 2013 -- To help vacation-goers get a jump start on travel plans for 2014, the experts at Hotels.com® recognized some of the most Outstanding...
Nobody Asked Me, But…No. 118; Hotel History: Chelsea Hotel (1884); Quote of the Month
By Stanley Turkel, CMHS, ISHC
1. Hotel History: Chelsea Hotel (1884)*
The Chelsea Hotel is world-renowned as a residence for artists, writers, actors, and...
Gansevoort Hotel Group Founder, Michael Achenbaum, to Develop $98 Million Lifestyle Hotel in London
December 13, 2013
New York, N.Y. - December 13, 2013 - Michael Achenbaum, the creative visionary behind New York-based Gansevoort Hotel Group, has partnered with Douglaston...
How To Implement A Front Desk Upselling Program / Doug Kennedy
December 16, 2013
By Doug KennedyDecember 16, 2013
As the industry looks ahead to what is hoped to be a continued rebound in demand in 2014, most hotel revenue and marketing...
Sheraton Gateway LAX in Los Angeles Sold to Chinese Developer, Hazens Real Estate Group for $96M
December 11, 2013
Newport Beach, CA - December 11, 2013 -- Maxim Hotel Brokerage is pleased to announce the sale of the 802-room Sheraton Gateway LAX Hotel on Century Boulevard....
Strategic Hotels & Resorts to Sell Four Seasons Punta Mita Resort to Bill Gates’ Cascade Investment
CHICAGO, Dec. 13, 2013 -- Strategic Hotels & Resorts, Inc. (NYSE: BEE) announced today that the Company has signed an agreement with Cascade Investment,...
EventBoard from Flyte Systems Goes Live at John Q. Hammons Houston Marriott South at Hobby Airport
December 17, 2013
EventBoard Provides Guests with a Convenient Single Point of Information for Property Way-finding, Meeting Schedules and Rooms, VIP Greeting, and Real-Time...
Naples’ Edgewater Beach Hotel, a Former Waldorf Astoria, Managed by Ocean Properties Sells for $55M
June Fletcher | Naples Daily News, Fla. | December 27, 2013
Dec. 24--NAPLES -- The Edgewater Beach Hotel in Naples has sold for $55 million.
Public records show Panthers RPN LLC, whose address is care of Blackstone...
2013 Best Ski Hotels in the U.S.: Travelers Love to Cozy Up in Telluride Hotels
According to Online Travel Reviews, Best U.S. ski hotels include family-run condominiums in Aspen, CO, a small historic hotel in Telluride, CO, economy...
Big Changes Coming to Downtown St. Louis Hotel Market in 2014
Tim Bryant | St. Louis Post-Dispatch | December 27, 2013
Dec. 27--New ownership of the Mayfair, Renaissance Grand and former Lennox hotels will shake up the downtown St. Louis market in 2014.
Adding the scheduled...
Nobody Asked Me, But… No. 117; Hotel History: InterContinental Hotels Company; Quote of the Month
By Stanley Turkel, CMHS, ISHC
1. Hotel History: InterContinental Hotels Company
A recent story on the Hotels website stated "IHG's history in Latin...
Valencia Group Opens New Motor Court Concept Hotel, Lone Star Court, in Austin, TX
December 27, 2013
AUSTIN-Lone Star Court, a new upscale, retro-inspired, motor court concept hotel at the Domain, opened, Dec. 24th. An authentic Americana roadside hotel...
Flip.to to be Honored by HSMAI with a Silver Award in 57th Annual Adrian Awards Competition
December 10, 2013
New York — December 11, 2013 — Flip.to, the brand advocate platform that helps hotels turn their guests into advocates will be recognized by...
HEI Hotels and UNITE HERE Reach Agreement
Pioneering a Partnership for Growth and Improved Labor Relations Industry-Wide
NORWALK, Conn., Dec. 10, 2013-- HEI Hotels & Resorts and labor union UNITE...
Pegasus Solutions Launches the Pegasus Academy
Interactive Library of Client Learning Tools Tailors Client Support to Hotelier Needs
DALLAS (December 5, 2013) – Pegasus Solutions has launched the Pegasus...
Free In-Room Wi-Fi, YES; Free Pool-Side Wi-Fi, NOT SO MUCH - Survey Prioritizes Hotel Amenities
NEWTON, Mass., Dec. 13, 2013 -- TripAdvisor®, the world's largest travel site*, today announced the results of the TripBarometer Truth in Travel...
Montage Hotels & Resorts to Manage The Inn at Palmetto Bluff in Bluffton, South Carolina
December 23, 2013
$100 Million 150-room Expansion Planned
PALMETTO BLUFF, S.C. - Dec. 23, 2013 - Montage Hotels & Resorts announced today its first East Coast resort, as it...
Mobile Photo Share by RoamingAround Making ‘Winter on the Wharf’ Event Engaging and Fun
Digitally-branded photos showing visitors enjoying the city's newest ice-skating rink tucked in the Archway on the Boston waterfront provides a signature...
25 Can’t-Miss Places to Visit in the New Year Revealed in The Fodor’s Travel 2014 Go List
NEW YORK, NY (December 11, 2013) - Need inspiration for your travels in 2014? The Fodor's Travel 2014 Go List-announced today-highlights 25 can't-miss places...