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Top 10 Hospitality Industry Trends in 2014
December 6, 2013
By Robert Rauch, CHA1. Millennials will become the core customer within the hospitality and travel industries over the next five to ten years. The majority of...
5 Phrases That Should Never Be Used in the Customer Service Business
December 18, 2013
by Steve DiGioia
“Customer Service” is a term that too frequently is used as a catch-all for the experience received or given in today’s business...
2013 Construction Report North America; 23 Hotel Waterpark Projects Open in 2013
By Jeff Coy, ISHC
December 6, 2013 --- Twenty-three (23) waterpark resort projects opened in the USA during 2013, a 8.0% increase over last year. This...
Flip.to to be Honored by HSMAI with a Silver Award in 57th Annual Adrian Awards Competition
December 10, 2013
New York — December 11, 2013 — Flip.to, the brand advocate platform that helps hotels turn their guests into advocates will be recognized by...
Top 5 Trends in Hotel Technology: Infographic
December 4, 2013
London, 4 December, 2013: With technology adoption on a rise, the expectations of travellers have also increased manifolds. Thus a hotel's technology...
Nobody Asked Me, But…No. 118; Hotel History: Chelsea Hotel (1884); Quote of the Month
December 20, 2013
By Stanley Turkel, CMHS, ISHC
1. Hotel History: Chelsea Hotel (1884)*
The Chelsea Hotel is world-renowned as a residence for artists, writers, actors, and...
Marriott CEO, Arne Sorenson, Discusses Company’s Move to NASDAQ and African Hotel Deal (Video)
December 9, 2013
Arne Sorenson talks about why Marriott made the switch to NASDAQ and the company's plan to become the largest hotel company in Africa.
Travel Tripper Helps Hotels Earn New Guests in a Trusted, Natural Way with Flip.to
January 2, 2014
Orlando, FL — January 2, 2014 — Flip.to and Travel Tripper announced the beginning of a strategic partnership that includes a seamless integration...
Nobody Asked Me, But… No. 117; Hotel History: InterContinental Hotels Company; Quote of the Month
By Stanley Turkel, CMHS, ISHC
1. Hotel History: InterContinental Hotels Company
A recent story on the Hotels website stated "IHG's history in Latin...
Why Sales & Operations Will Never Get Along
December 30, 2013
By Steve DiGioia
In the world of business there are many components that make up a successful venture. All must work as a team with the one vision in...
Free In-Room Wi-Fi, YES; Free Pool-Side Wi-Fi, NOT SO MUCH - Survey Prioritizes Hotel Amenities
December 13, 2013
NEWTON, Mass., Dec. 13, 2013 -- TripAdvisor®, the world's largest travel site*, today announced the results of the TripBarometer Truth in Travel...
Hawaii Seaside Resorts Broadens their Social Reach by Over 20,000 in First Month with Flip.to
December 3, 2013
Orlando, FL — December
How To Implement A Front Desk Upselling Program / Doug Kennedy
December 16, 2013
By Doug KennedyDecember 16, 2013
As the industry looks ahead to what is hoped to be a continued rebound in demand in 2014, most hotel revenue and marketing...
Top Guest Rated U.S. Hotels of 2013 from Hotels.com
DALLAS, Dec. 20, 2013 -- To help vacation-goers get a jump start on travel plans for 2014, the experts at Hotels.com® recognized some of the most Outstanding...
2013 Best Ski Hotels in the U.S.: Travelers Love to Cozy Up in Telluride Hotels
According to Online Travel Reviews, Best U.S. ski hotels include family-run condominiums in Aspen, CO, a small historic hotel in Telluride, CO, economy...
Pegasus Solutions Launches the Pegasus Academy
Interactive Library of Client Learning Tools Tailors Client Support to Hotelier Needs
DALLAS (December 5, 2013) – Pegasus Solutions has launched the Pegasus...
HeBS Digital Once Again Authors Top Article of the Year
December 23, 2013
Summary: HeBS Digital reemphasized its status as the hospitality industry's leading full-service digital technology and marketing firm by contributing to...
Gansevoort Hotel Group Founder, Michael Achenbaum, to Develop $98 Million Lifestyle Hotel in London
New York, N.Y. - December 13, 2013 - Michael Achenbaum, the creative visionary behind New York-based Gansevoort Hotel Group, has partnered with Douglaston...
EventBoard from Flyte Systems Goes Live at John Q. Hammons Houston Marriott South at Hobby Airport
December 17, 2013
EventBoard Provides Guests with a Convenient Single Point of Information for Property Way-finding, Meeting Schedules and Rooms, VIP Greeting, and Real-Time...
Former Hyatt Regency Irvine Changes to Hotel Irvine & Conference Center
Hotel-Online and BuildCentral Have Updated 135 Hotels in the Last Two Weeks with Changes in Personnel, Property Management or Ownership
Chicago, IL. December...
Mobile Photo Share by RoamingAround Making ‘Winter on the Wharf’ Event Engaging and Fun
Digitally-branded photos showing visitors enjoying the city's newest ice-skating rink tucked in the Archway on the Boston waterfront provides a signature...
Naples’ Edgewater Beach Hotel, a Former Waldorf Astoria, Managed by Ocean Properties Sells for $55M
June Fletcher | Naples Daily News, Fla. | December 27, 2013
Dec. 24--NAPLES -- The Edgewater Beach Hotel in Naples has sold for $55 million.
Public records show Panthers RPN LLC, whose address is care of Blackstone...
Barcelona’s Hotel SB Plaza Europa Signs with Pegasus Solutions
SB Hotels of Spain Leverages Distribution and Sales Support for Newest Hotel
DALLAS (December 20, 2013) - Barcelona's four-star SB Plaza Hotel Europa has...
Sheraton Gateway LAX in Los Angeles Sold to Chinese Developer, Hazens Real Estate Group for $96M
December 11, 2013
Newport Beach, CA - December 11, 2013 -- Maxim Hotel Brokerage is pleased to announce the sale of the 802-room Sheraton Gateway LAX Hotel on Century Boulevard....
Take Off the Training Wheels and Learn to Ride
by Renie CavallariThere is a huge difference between training and learning, and the gap between these two can be vast. Training-as it's often done in...