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Package: 10 regular press releases
Ten Ways You Can Tell If a Hotel is Truly Focused on Service Excellence
July 14, 2014
by Bryan Williams“If it weren’t for these guests, I could get my job done!” Believe it or not, I have heard that exact phrase on more than...
Five Things Every Hospitality Salesperson Should Master
July 9, 2014
by Larry Mogelonsky
Perhaps one of the finest hospitality sales professionals I know is David Brudney. In a career that spans 35+ years, David has had the...
17 Things I Hate About Guestrooms
July 23, 2014
By Larry Mogelonsky, MBA, P. Eng. (www.lma.ca)
The guestroom is the crux of the hotel experience, and there are many small things that can set a guest off but...
U.S. Secret Service & Dept. of Homeland Security Issue Advisory for Hotel Business Centers
July 15, 2014
According to the website of security analyst Brian Krebs, the U.S. Secret Service is advising the hospitality industry to inspect computers made...
Move Fast and Break Things, by Geneva Rinehart
July 6, 2014
July 7, 2014Even days after the close of #HITEC2014 in Los Angeles I'm still recounting the details of this tremendous industry event and takeaways that I will...
Caesars, Already Swimming in Debt, Headed Toward the Deep End
Eli Segall | Las Vegas Sun | July 7, 2014
July 06--When drowning in debt, most people know they shouldn't splurge on a new mansion, buy a high-end sports car or drool over a 150-foot yacht.
Caribbean Resort, 3,400-key Atlantis, Paradise Island, to Join Marriott’s Autograph Collection
July 2, 2014
BETHESDA, MD – JULY 2, 2014 – Marriott International, Inc. (NASDAQ:MAR) announced today that the iconic Atlantis, Paradise Island resort will become part...
CBRE Hotels Acquires PKF Consulting
July 16, 2014
July 16, 2014 - "The acquisition of PKF Consulting USA, LLC, a leading advisory, consulting and research firm specializing in the lodging industry,...
Flip.to Helps Generate More Guests for Paradise Point with Added Benefit - Greater on Property Spend
July 17, 2014
ORLANDO, FL - JULY 2014 - "Flip.to has helped Paradise Point not just get guests into rooms, but also into our spa, retail, and dining venues once they're on...
Cendyn Arcaneo® Taps Starwood Executive as Vice President, Strategic Accounts
July 29, 2014
Expanding their experience beyond the 20,000+ hotels & venues worldwide currently engaged, Cendyn Arcaneo plows ahead with their expansion into the planner...
Priceline’s Acquisition of Buuteeq: Why Hotels Must Own Their Digital Assets
July 1, 2014
By Vikram Singh
The hotel marketing and distribution world was recently shaken when Priceline Group (aka, The #1 Lodging Online Travel Agency in the World)...
Interstate Hotels & Resorts Acquires Rim Hospitality’s Management Platform
July 18, 2014
ARLINGTON, Va., July 18, 2014 -- Interstate Hotels & Resorts – the leading U.S.-based global hotel management company – announced today the acquisition of...
The World’s Best-Reviewed Hotels: Expedia.com Releases 2014 Insiders’ Select™ Top 100 List
July 3, 2014
BELLEVUE, Wash., July 3, 2014 - Today Expedia.com®, one of the world's largest full-service online travel sites*, announced the Expedia® 2014 Insiders'...
Hacker Takes Control of Hundreds of Rooms in Hi-Tech 5-Star Shenzhen Hotel
July 30, 2014
by James Griffiths of SCMP
A San Francisco-based cybersecurity expert claims he has hacked and taken control of hundreds of highly automated rooms at a...
Five Tactics for Hotels to Increase Group Bookings from Online Channels
Free Whitepaper and Webinar from Groupize Solutions Focuses on Strategies for Hoteliers to Attract and Convert More Group Leads
Boston, MA - July 10, 2014...
2 Surefire Ways to Improve Your Hotel’s Customer Experience
August 1, 2014
by JC ThompsonAs we travel the country working with clients on their revenue capture and customer experience, the most common question we hear is this:
49 Hotels Select CheckMate for Online and Mobile Check-In
July 24, 2014
Rydges Hotels and Resorts Partners With CheckMate to Increase Revenue, Drive Loyalty and Exceed Guest Expectations
San Francisco, CA July 24, 2014 -...
A New Look at Family Business, the American Dream and Hospitality
By Dr. John Hogan, CHA CMHS CHE CHO
This should be either a required or recommended reading for hospitality and business development courses in Universities,...
Educational Institute Names First Canadian Certified Guest Service Property
Orlando, Florida, July 2014-The American Hotel & Lodging Educational Institute (EI) has awarded the BEST WESTERN PLUS Chateau Granville Hotel & Suites &...
Hotel General Managers Get Help Responding to Online Reviews
GREENWOOD VILLAGE, COLORADO, July 10, 2014. Incite Response is now offering Cloud Social Response Team, a hotel review response writing, submitting and...
Five Guests Refer 25,000 Friends and Family Members to OPUS Vancouver with Flip.to
ORLANDO, FL - JULY 2014 - The OPUS Vancouver isn't just any hotel: it's a Forbes 4-star hotel, on the Conde Nast Traveler Gold List and recipient of their...
Why One Hotel Industry Leader Believes Rates Will Continue to Rise in 2014/15
New Orleans, LA - Tracking mostly positive economic growth indices domestically and globally in recent years, and due to several important industry factors as...
The Mall at Millenia Becomes First Retail Establishment to Use Guest Service Gold®
July 8, 2014
Orlando, Florida, July 2014-The American Hotel & Lodging Educational Institute (EI) recently presented 25 employees of The Mall at Millenia in Orlando with...
Independent and Empowered: A letter to my manager by Bryan Williams
(Dedicated to all hospitality employees who work with passion, pride and professionalism)
As our country prepares to celebrate the Independence Day holiday, it...
Westgate Resorts Acquires LVH - Las Vegas Hotel & Casino; Rebrands as Westgate LV Resort & Casino
LAS VEGAS, July 1, 2014 -- Westgate Resorts is proud to announce the acquisition of the LVH – Las Vegas Hotel & Casino as the newest addition to its...