Top 25 : Jul 2014

Ten Ways You Can Tell If a Hotel is Truly Focused on Service Excellence

July 14, 2014

by Bryan Williams“If it weren’t for these guests, I could get my job done!” Believe it or not, I have heard that exact phrase on more than...

Five Things Every Hospitality Salesperson Should Master

July 9, 2014

by Larry Mogelonsky Perhaps one of the finest hospitality sales professionals I know is David Brudney. In a career that spans 35+ years, David has had the...

17 Things I Hate About Guestrooms

July 23, 2014

By Larry Mogelonsky, MBA, P. Eng. (www.lma.ca) The guestroom is the crux of the hotel experience, and there are many small things that can set a guest off but...

U.S. Secret Service & Dept. of Homeland Security Issue Advisory for Hotel Business Centers

July 15, 2014

According to the website of security analyst Brian Krebs, the U.S. Secret Service is advising the hospitality industry to inspect computers made...

Move Fast and Break Things, by Geneva Rinehart

July 6, 2014

July 7, 2014Even days after the close of #HITEC2014 in Los Angeles I'm still recounting the details of this tremendous industry event and takeaways that I will...

Flip.to Helps Generate More Guests for Paradise Point with Added Benefit - Greater on Property Spend

July 17, 2014

ORLANDO, FL - JULY 2014 - "Flip.to has helped Paradise Point not just get guests into rooms, but also into our spa, retail, and dining venues once they're on...

Caribbean Resort, 3,400-key Atlantis, Paradise Island, to Join Marriott’s Autograph Collection

July 2, 2014

BETHESDA, MD – JULY 2, 2014 – Marriott International, Inc. (NASDAQ:MAR) announced today that the iconic Atlantis, Paradise Island resort will become part...

Caesars, Already Swimming in Debt, Headed Toward the Deep End

Eli Segall | Las Vegas Sun | July 7, 2014

July 06--When drowning in debt, most people know they shouldn't splurge on a new mansion, buy a high-end sports car or drool over a 150-foot yacht. Caesars...

CBRE Hotels Acquires PKF Consulting

July 16, 2014

July 16, 2014 - "The acquisition of PKF Consulting USA, LLC, a leading advisory, consulting and research firm specializing in the lodging industry,...

Cendyn Arcaneo® Taps Starwood Executive as Vice President, Strategic Accounts

July 29, 2014

Expanding their experience beyond the 20,000+ hotels & venues worldwide currently engaged, Cendyn Arcaneo plows ahead with their expansion into the planner...

Five Tactics for Hotels to Increase Group Bookings from Online Channels

July 9, 2014

Free Whitepaper and Webinar from Groupize Solutions Focuses on Strategies for Hoteliers to Attract and Convert More Group Leads Boston, MA - July 10, 2014...

49 Hotels Select CheckMate for Online and Mobile Check-In

July 24, 2014

Rydges Hotels and Resorts Partners With CheckMate to Increase Revenue, Drive Loyalty and Exceed Guest Expectations San Francisco, CA  July 24, 2014 -...

2 Surefire Ways to Improve Your Hotel’s Customer Experience

August 1, 2014

by JC ThompsonAs we travel the country working with clients on their revenue capture and customer experience, the most common question we hear is this: "Where...

Priceline’s Acquisition of Buuteeq: Why Hotels Must Own Their Digital Assets

July 1, 2014

By Vikram Singh The hotel marketing and distribution world was recently shaken when Priceline Group (aka, The #1 Lodging Online Travel Agency in the World)...

Interstate Hotels & Resorts Acquires Rim Hospitality’s Management Platform

July 18, 2014

ARLINGTON, Va., July 18, 2014 -- Interstate Hotels & Resorts – the leading U.S.-based global hotel management company – announced today the acquisition of...

The World’s Best-Reviewed Hotels: Expedia.com Releases 2014 Insiders’ Select™ Top 100 List

July 3, 2014

BELLEVUE, Wash., July 3, 2014 - Today Expedia.com®, one of the world's largest full-service online travel sites*, announced the Expedia® 2014 Insiders'...

Five Guests Refer 25,000 Friends and Family Members to OPUS Vancouver with Flip.to

July 29, 2014

ORLANDO, FL - JULY 2014 - The OPUS Vancouver isn't just any hotel: it's a Forbes 4-star hotel, on the Conde Nast Traveler Gold List and recipient of their...

Hacker Takes Control of Hundreds of Rooms in Hi-Tech 5-Star Shenzhen Hotel

July 30, 2014

by James Griffiths of SCMP A San Francisco-based cybersecurity expert claims he has hacked and taken control of hundreds of highly automated rooms at a...

Flip.to Garners 38,000 New Social Connections for International Palms Cocoa Beach in Just Two Months

July 9, 2014

ORLANDO, FL - JULY 9, 2014 - The International Palms Resort Cocoa Beach has been recommended by guests to over 38,000 friends and family since implementing...

A New Look at Family Business, the American Dream and Hospitality

July 2, 2014

By Dr. John Hogan, CHA CMHS CHE CHO This should be either a required or recommended reading for hospitality and business development courses in Universities,...

Hotel General Managers Get Help Responding to Online Reviews

July 9, 2014

GREENWOOD VILLAGE, COLORADO, July 10, 2014. Incite Response is now offering Cloud Social Response Team, a hotel review response writing, submitting and...

Educational Institute Names First Canadian Certified Guest Service Property

July 9, 2014

Orlando, Florida, July 2014-The American Hotel & Lodging Educational Institute (EI) has awarded the BEST WESTERN PLUS Chateau Granville Hotel & Suites &...

Affinia Hotels Selects Groupize GBE to Attract More Group Business and Increase Efficiency

July 22, 2014

Leading Hotel Company Denihan Hospitality Group Among the First Independents to Launch New Groupize Group Booking Engine Solution for Six HotelsBoston, MA, -...

Independent and Empowered: A letter to my manager by Bryan Williams

July 3, 2014

(Dedicated to all hospitality employees who work with passion, pride and professionalism) As our country prepares to celebrate the Independence Day holiday, it...

The Mall at Millenia Becomes First Retail Establishment to Use Guest Service Gold®

July 8, 2014

Orlando, Florida, July 2014-The American Hotel & Lodging Educational Institute (EI) recently presented 25 employees of The Mall at Millenia in Orlando with...

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