Top 25 : Mar 2014

Bullied by a Guest By Gay Lynn Grigas

March 4, 2014

Christina, working in guest relations at a major resort hotel in the Caribbean, was toward the end of a long day checking in happy guests flying in daily to...

The Evolution of Digital Marketing and the Significance of Earned Content - Part II

March 11, 2014

by Erin Bagley & Leora LanzThis article is Part II of a two-part series analyzing the landscape of digital marketing for hotels and motels in...

Why Pinterest is a Must Have For Hoteliers

March 11, 2014

Full-service digital marketing and social media engagement agency Lodging Interactive says pinning, re-pinning, commenting and liking photos and data on this...

Top Hotels for Social Media Lovers

March 17, 2014

Calling all Twitter enthusiasts, Facebook aficionados, Instagram addicts and frequent users of [Insert your Favorite Social Network Here].  If your travel...

Improving Digital Customer Experience is Key to Increasing Traveler Loyalty in Hotels, Study Says

March 6, 2014

NEW YORK - March 6, 2014 - Magnani Caruso Dutton (MCD), a digital customer experience agency for several of the world's most recognized brands, today...

Mandalay Bay Parent Company, MGM Resorts, Fined $500K After Drug & Prostitution Sting

Ricardo Lopez | Los Angeles Times | March 14, 2014

March 13--MGM Resorts International, parent company of the Mandalay Bay hotel and casino in Las Vegas, has agreed to a $500,000 fine after a sting found that...

GCommerce Announces Partnership with Historic Connecticut Resort

March 3, 2014

Saybrook Point Inn & Spa celebrates their 25th anniversary by collaborating with digital marketing agency, GCommerce PARK CITY, Utah - GCommerce, a hospitality...

Are Fake Service Dogs Becoming a Growing Problem for Your Hotel?

Marc Lifsher | Los Angeles Times | March 3, 2014

March 03--SACRAMENTO -- Jim Power, a licensed trainer of guide dogs for the blind from San Rafael, was visiting a crowded Southern California theme park a...

Autopsy Results Pending in Death of Charles Denihan, Heir to Denihan Hospitality Group

Sheila Anne Feeney | amNewYork, New York | March 20, 2014

March 18--Authorities were awaiting autopsy results Tuesday in the death of a charismatic hotel heir found in his Union Square apartment from an apparent drug...

Hyatt Hotels Corporation Deploys Social Tables to its North American Portfolio

March 3, 2014

Hyatt Hotels Corporation (NYSE: H) has deployed Social Tables award-winning diagramming and attendee management cloud-based platform to its North American...

The Importance of Comfort Letters in Financing Franchised Hotels

March 10, 2014

For the most recent update on this topic, click here By Jim Butler and the Global Hospitality Group® Hotel Lawyers | Authors of www.HotelLawBlog.com 10...

Hit the Ground Running: Lessons Learned from Opening a Sold-Out Hotel

March 6, 2014

By: Bill Duncan, global head, Homewood Suites by Hilton and Home2 Suites by Hilton, Hilton Worldwide Every day, new hotels open around the world. No matter...

Flip.to Gives a Big Boost to dana hotel and spa’s Total Web Traffic

March 7, 2014

Orlando, FL — March 7, 2014 — In the first two months of going live with Flip.to, the brand advocate platform for hotels, the web traffic for the...

Should Your Hotel be Managed by an Operator of Independent Hotels?

March 4, 2014

For the most recent update on this topic, click here By Jim Butler and the Global Hospitality Group® Hotel Lawyers | Authors of www.HotelLawBlog.com 4 March...

Open Hospitality Honored with More Website Design Awards

March 16, 2014

DALLAS (March 17, 2014) – Open Hospitality, the web services division of Pegasus Solutions, has once again been recognized for leadership in hotel website...

Guest-tek™ Gets Court Approval for iBAHN Sale

March 14, 2014

Calgary, Alberta - March 14, 2014 - Guest-tek™ has received court approval for the acquisition of assets from technology provider iBAHN. Guest-tek is now one...

Pacific Hospitality Group and R.D. Olson Development to Build 250-key Hotel in Huntington Beach, CA

March 4, 2014

Irvine, Calif. (March 4, 2014) - Pacific Hospitality Group and R.D. Olson Development recently unveiled their latest hotel project, the 250-room, Pacific...

Summit Hotel Properties Agrees to Acquire Two Hotels Totaling 421 Rooms for Total of $76.7 Million

March 10, 2014

March 10, 2014 - AUSTIN, Texas - Summit Hotel Properties, Inc. (NYSE:INN) (the “Company”) today announced that it has two hotel properties, containing an...

The Top 10 Questions Hoteliers Should Be Asking Their SEO Vendor

March 14, 2014

By Erica GarzaWith Google releasing over 500 algorithm updates each year and search engine results constantly in flux, SEO best practices are always evolving....

How to Supercharge Your Hotel Revenue After Rebranding

March 21, 2014

By Vikram Singh A Tale of Two Brands (based on a true story) Once upon a time in December 2012, there was a hotel asset. It lived in a spectacular...

La Quinta Inns & Suites Shatters Three Guinness World Records® in 90 Minutes

March 19, 2014

Company Donates 2,500 Towels to Fisher House - Tripler Army Medical Center DALLAS (Mar. 19, 2014) – Throwing in the towel is not an option for La Quinta Inns...

Former Ritz-­Carlton Managed Hotel, The Monte Carlo Sharm El Sheikh Resort, Signs with Busy Rooms

March 5, 2014

Guests will soon be able to book unique package experiences including flights on the resorts website Berlin, Wednesday March 5th, 2014: Busy Rooms...

Dealing with Customer Complaints - The A, B, C, Ds of Effective Service Recovery

March 17, 2014

By Jim Hartigan I've been involved in customer service nearly all my life.  My first foray into this area occurred when I was in elementary school....

How Airbnb is Impacting the Hotel Industry | Interview with Doubletree Global Head John Greenleaf

March 21, 2014

March 20 (Bloomberg) –- Doubletree By Hilton Global Head John Greenleaf discusses the company’s expansion strategy and the “Cookie Care” campaign. He...

IHG’s Bob Morse to Step Down as Americas Chief Operating Officer

March 14, 2014

14 March, 2014 - Atlanta – InterContinental Hotels Group (IHG) announces that Robert “Bob” Morse will step down from his role as Chief Operating Officer...

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