In partnership with
Passkey and Flip.to Launch an Industry First
February 14, 2014
Helping Hotels Turn Their Group Guests Into a Dynamic Marketing Force
ORLANDO, FL - FEBRUARY 14, 2014 - Passkey and Flip.to today announced the successful...
Benchmark Hospitality International Releases Top Ten Meeting Trends for 2014
February 17, 2014
As Observed by its Properties
The Woodlands (Houston), Texas, February 17, 2014 - Benchmark Resorts & Hotels, a division of Benchmark Hospitality...
Marriott’s Response to White Lodging Data Breach
February 3, 2014
February 3, 2014Marriott International Statement as of February 1, 2014; 10:00 a.m. (ET)
One of our franchise management companies has experienced...
Travelers Now Read Hotel Reviews in a Revolutionary New Way: Meta-Reviews™ Summarize Everything Said
February 5, 2014
More than 120 Sites use TrustYou’s Meta-Reviews™ to help travelers make better choices.New York, NY and Munich, Germany - February 5, 2014 - Since...
HSMAI Reveals 2013 Adrian Awards Competition Gold Winners
February 18, 2014
Standout Work in Hospitality Advertising, Digital Marketing, Public Relations to be Spotlighted at Awards Gala Feb. 24
McLean, Va. (February 18, 2014) - The...
Hotel Marketing Cannibalization: Is Your Hotel Website Traffic Eating Itself?
February 7, 2014
By Vikram Singh
Hotels, bed and breakfasts, and vacation rentals are all competing for their market share of today’s travelers, who are armed with multiple...
Mobile Bookings Surge in 2013
Reservations Booked via Mobile Devices Using the OpenView Internet Booking Engine Surpass 2013 Levels, as Presented by PhoCusWright at FITUR
The Digital Direction: Hotel Marketing Budgets and a Digital 101 for Hotels - Part 1
February 24, 2014
by Leora Lanz, Lindsey Pete, & Erin S. Bagley
This article is Part I of a two-part series analyzing the landscape of digital marketing...
RLJ Lodging Trust to Acquire for $313 million a 10-Hotel West Coast Portfolio of Hyatt Hotels
BETHESDA, Md.—February 6, 2014—RLJ Lodging Trust (NYSE: RLJ) (“RLJ”) and Hyatt Hotels Corporation (NYSE: H) (“Hyatt”) today...
No Wait at Check In + Mobile Key by OpenWays = Happy Guests and Increased Revenues
February 19, 2014
Recent study shows Americans get anxious at check-in after just three minutes with satisfaction scores dropping by 50 points after five minutes; Research...
How Hotels Can Use YouTube to Generate Bookings
February 4, 2014
Full-service digital marketing and social media engagement agency Lodging Interactive says videos convey visual and emotional touch points which are present in...
Sugar Bay Resort’s Digital Marketing Goals Surpassed with 18:1 ROI
Vizergy® Helps Property Transition from Branded to Independent; Earns HSMAI Adrian Award
Jacksonville, FL (February 7, 2014) - Sugar Bay Resort and Spa...
Nobody Asked Me, But…No. 121; Hotel History: Ponce de Leon Hotel (1888), St. Augustine, Florida
Quote of the Month; My New Book
By Stanley Turkel, CMHS
1. Hotel History: Ponce de Leon Hotel, St. Augustine, Florida*
The Ponce de Leon Hotel was built by...
White Lodging Releases Additional Information About Data Breach Investigation
MERRILLVILLE, Ind., Feb. 4, 2014—Officials of White Lodging Services Corporation, an independent hotel management company, announce the suspected breach...
Benchmark Hospitality Int’l Formally Unveils New Hotel Brands
February 28, 2014
"Personal Luxury Resorts & Hotels" and "Benchmark Resorts & Hotels" To the National Travel Press in New York City
The Woodlands (Houston), Texas,...
Switzerland’s Sorell Hotels Group Signs Full Portfolio to Pegasus Connect+
DALLAS (February 19, 2014) – Switzerland’s Sorell Hotels Group has signed its full portfolio to Pegasus Connect+. Sorell’s 17 individually and personally...
The Key to Consistent Service by Bryan Williams
February 12, 2014
Do all customers deserve great service? What about those who always find something to complain about? How about those who never tip…or never say "thank...
The 5 Best Ways to Deal With an Upset Customer
February 13, 2014
By Steve DiGioia
Regardless of your business there will be the inevitable situation where a customer is dissatisfied with your product or service. It is...
Independents Tap Maestro PMS Management Strategies, Web Services, Support for Efficiency and Profits
Maestro Continues to Focus on Providing Business Tools and Services for Independents; Takes Care of Clients' Operations and Staff Productivity -- So They Can...
Hotel Franchise Lawyer: 8 Things to Negotiate in Your Next Franchise Agreement
February 27, 2014
For the most recent update on this topic, click here
By Jim Butler and the Global Hospitality Group®
Hotel Lawyers | Authors of www.HotelLawBlog.com
Tucson, Scottsdale and Flagstaff CVBs Launch nSight Travel Intelligence
Leading Arizona Destination Marketing Organizations use online travel analytics and consumer insights to target travelers and increase visitation
Sage Hospitality & Whitman Peterson Acquire 11 Hotels in Second Portfolio Purchase of Their Venture
February 25, 2014
DENVER, Feb. 25, 2014 -- Sage Hospitality, one of the leading hotel investment and management companies in the U.S., announced the purchase of 11 hotels in...
Selling Craft Beers: 5 Tips for Countering Customers’ Price Ale-ments
by Joshua D. Hayes MA, Allisha A. Miller, David K. Hayes Ph.D.,
Panda Professionals Hospitality Management and Training
Restaurant managers face a...
Strand Development Company Grows to 56 Properties, Increases Profitability
Automated Property Data Collection, Analysis, Performance Reports, and Forecasting Raise Operating Standards, Support Steady Growth for Multiple Ownership...
The Blennerhassett Hotel Becomes First Independent Hotel in West Virginia to Join Stash Hotel Reward
Historic Hotel in Downtown Parkersburg Now Part