Predictions in Hospitality Social Media Customer Care
April 6, 2016
Best practices for meeting customers where they already are, and listening and engaging on a near real-time basis.
by DJ VALLAURI
Can you remember the days...
Customer Service: Say This, Not That
By Jana Love
In an economy where the customer is becoming increasingly more demanding and competition is all around you, what can you do to stand out and give...
Downtown Los Angeles - “The Next Great City”
April 12, 2016
By Sandra Lien
Fifteen years ago, Downtown Los Angeles was best described as an urban wasteland, with 28 million square feet of available office space, an...
How Hotels Can Compete for Revenue Against the Growing Threat of Airbnb?
April 14, 2016
Gabor Forgacs and Frederic Dimanche
The Airbnb business model is driven by solid economic fundamentals but hotels can offer value as well ...
Hotels up Their Game for Fitness Conscious Guests
April 4, 2016
By Laura Agadoni
Whether they’re on a business trip or on holiday, a growing number of travelers are keen to keep up their workout regime away from...
World’s Top 50 Hotel Brands by Value: Inaugural Report by Brand Finance
April 19, 2016
World’s top 50 hotel brands valued for the first time
Data shows Hilton is the most valuable individual brand
Marriott-Starwood merger will...
The Hotel Industry - From the Humble Inn to a Multi-Billion Dollar Business
The hotel sector tells an exciting story; from the advent of air travel to robotic receptionists, we reflect on two centuries in four minutes.
Check out our...
Marriott and Starwood Stockholders Vote to Approve Merger
April 8, 2016
Bethesda, MD and Stamford, CT, April 8, 2016 – Marriott International, Inc. (NASDAQ: MAR) and Starwood Hotels & Resorts Worldwide, Inc. (NYSE: HOT)...
2016 and Beyond – Official Forecast by Robert A. Rauch
April 5, 2016
2016 is looking to continue the trend line of 2015 albeit with a somewhat muted feel. While average daily rate growth (ADR) will be a solid...
The Best New Hotels in the World: Condé Nast Travelers Hot List 2016
April 21, 2016
For this 20th edition of the Hot List—our picks of the year’s top hotel openings—editors and reporters crisscrossed six continents and 36...
The Painful Truth About Hotel Website SEO
April 7, 2016
You are a director of sales and marketing overseeing all day-to-day activities for your property, maybe several properties, from meeting/group sales...
Anbang Bows Out; Starwood Reaffirms Commitment to Marriott Merger
April 1, 2016
Values Starwood at $77.94 Per Share or $13.3 Billion; Total Per Share Value of $84.07 With Separate ILG Transaction Consideration
Provides Significant Upfront...
Global Hotel Ranking – Top 10: What Does the Future Hold After the Marriott-Starwood Merger
An analysis by MKG Group and presented by HospitalityOn
The acquisition of American group Starwood Hotels & Resorts by Marriott International should...
Despite Growth, Lodging Turns Cautious
April 13, 2016
by Daniel Lesser
The US lodging market has experienced its 72nd consecutive month of positive albeit decelerating growth in revenue per available room...
Cornell Study: Hotels Managers Shouldn’t Overdo Responses to Online Review
Ithaca, NY, April 19, 2016 - A new study from Cornell University suggests that hotel guests appreciate substantive responses to negative reviews, but operators...
Everything Is Up For Review
By Larry Mogelonsky, MBA, P. Eng. (www.lma.ca)
TripAdvisor, Yelp, Uber, Airbnb, Amazon.com, Expedia, Priceline – all are examples of online services...
The Rezidor Hotel Group Opens World’s First Radisson RED in Brussels, Belgium
April 18, 2016
Brussels, Belguim - April 18, 2016 - Rezidor, one of the most dynamic hotel groups worldwide and a part of the Carlson Rezidor Hotel Group, today announced the...
Benchmark Hospitality Int’l Adds Spanish Garden Inn in Santa Barbara to Its Personal Luxury Resorts & Hotels Portfolio
The Woodlands (Houston), Texas, April 1, 2016 … Benchmark Hospitality International, a leading U.S.-based hospitality management company, today added...
Multi-Brand Hotels Earn Highest Loyalty/Rewards Program Satisfaction in J.D. Power Report
April 11, 2016
COSTA MESA, Calif., April 11, 2016 -- As the competition among hotel loyalty/rewards programs continues to heat up, hotel chains having multiple brands,...
The Painful Truth About Hotel SEO (Part 2)
This is the second and final installment in our two-part series on the massive upheaval in hotel SEO best practices. See Part 1 here:
Problem 3: SEO...
Restaurants and Wi-Fi Don’t Mix
By Larry Mogelonsky, MBA, P. Eng. (www.lma.ca)
Read the title carefully. I’ve been a longstanding backer of offering WiFi to hotel guests for free as a...
China Overtakes United States as World’s Largest Business Travel Market
Despite Relative Slowdown China Business Travel Market Remains One of Fastest Growing in the World
Investment in Travel Infrastructure Continues ...
Scottsdale, AZ to See New $100 million Mixed-Use Development to Include The Palmeraie, a 150-key Luxury Hotel
Hotel-Online and Construct-A-Lead reported today that there have been dozens of new and renovated hotel construction leads added to the Construct-A-Lead hotel...
Are You Ready for the Next Industry Downturn?
Introducing nSight ViewPOINT, a Series of Expert Perspectives
NASHVILLE, TN – April 13, 2016 – Since 1980, the hospitality industry recorded six...
Personal Luxury Resorts & Hotels and Benchmark Resorts & Hotels Fire Up Local Flavors for National Grilled Cheese Month
The Woodlands (Houston), TX (April 2016) – Benchmark Hospitality International celebrates National Grilled Cheese Month this April with a menu of...