Top 25 : Apr 2016

Predictions in Hospitality Social Media Customer Care

April 6, 2016

Best practices for meeting customers where they already are, and listening and engaging on a near real-time basis. by DJ VALLAURI Can you remember the days...

Customer Service: Say This, Not That

April 6, 2016

By Jana Love In an economy where the customer is becoming increasingly more demanding and competition is all around you, what can you do to stand out and give...

Downtown Los Angeles - “The Next Great City”

April 12, 2016

By Sandra Lien Fifteen years ago, Downtown Los Angeles was best described as an urban wasteland, with 28 million square feet of available office space, an...

How Hotels Can Compete for Revenue Against the Growing Threat of Airbnb?

April 14, 2016

Gabor Forgacs and Frederic Dimanche The Airbnb business model is driven by solid economic fundamentals but hotels can offer value as well   ...

Hotels up Their Game for Fitness Conscious Guests

April 4, 2016

By Laura Agadoni Whether they’re on a business trip or on holiday, a growing number of travelers are keen to keep up their workout regime away from...

World’s Top 50 Hotel Brands by Value: Inaugural Report by Brand Finance

April 19, 2016

World’s top 50 hotel brands valued for the first time Data shows Hilton is the most valuable individual brand Marriott-Starwood merger will...

The Hotel Industry - From the Humble Inn to a Multi-Billion Dollar Business

April 6, 2016

The hotel sector tells an exciting story; from the advent of air travel to robotic receptionists, we reflect on two centuries in four minutes. Check out our...

Marriott and Starwood Stockholders Vote to Approve Merger

April 8, 2016

Bethesda, MD and Stamford, CT, April 8, 2016 – Marriott International, Inc. (NASDAQ: MAR) and Starwood Hotels & Resorts Worldwide, Inc. (NYSE: HOT)...

2016 and Beyond – Official Forecast by Robert A. Rauch

April 5, 2016

Executive Summary 2016 is looking to continue the trend line of 2015 albeit with a somewhat muted feel. While average daily rate growth (ADR) will be a solid...

The Best New Hotels in the World: Condé Nast Travelers Hot List 2016

April 21, 2016

For this 20th edition of the Hot List—our picks of the year’s top hotel openings—editors and reporters crisscrossed six continents and 36...

The Painful Truth About Hotel Website SEO

April 7, 2016

By tambo You are a director of sales and marketing overseeing all day-to-day activities for your property, maybe several properties, from meeting/group sales...

Anbang Bows Out; Starwood Reaffirms Commitment to Marriott Merger

April 1, 2016

Values Starwood at $77.94 Per Share or $13.3 Billion; Total Per Share Value of $84.07 With Separate ILG Transaction Consideration Provides Significant Upfront...

Global Hotel Ranking – Top 10: What Does the Future Hold After the Marriott-Starwood Merger

April 14, 2016

An analysis by MKG Group and presented by HospitalityOn The acquisition of American group Starwood Hotels & Resorts by Marriott International should...

Despite Growth, Lodging Turns Cautious

April 13, 2016

by Daniel Lesser The US lodging market has experienced its 72nd consecutive month of positive albeit decelerating growth in revenue per available room...

Cornell Study: Hotels Managers Shouldn’t Overdo Responses to Online Review

April 19, 2016

Ithaca, NY, April 19, 2016 - A new study from Cornell University suggests that hotel guests appreciate substantive responses to negative reviews, but operators...

Everything Is Up For Review

April 6, 2016

By Larry Mogelonsky, MBA, P. Eng. (www.lma.ca) TripAdvisor, Yelp, Uber, Airbnb, Amazon.com, Expedia, Priceline – all are examples of online services...

The Rezidor Hotel Group Opens World’s First Radisson RED in Brussels, Belgium

April 18, 2016

Brussels, Belguim - April 18, 2016 - Rezidor, one of the most dynamic hotel groups worldwide and a part of the Carlson Rezidor Hotel Group, today announced the...

Benchmark Hospitality Int’l Adds Spanish Garden Inn in Santa Barbara to Its Personal Luxury Resorts & Hotels Portfolio

April 1, 2016

The Woodlands (Houston), Texas, April 1, 2016 … Benchmark Hospitality International, a leading U.S.-based hospitality management company, today added...

Multi-Brand Hotels Earn Highest Loyalty/Rewards Program Satisfaction in J.D. Power Report

April 11, 2016

COSTA MESA, Calif., April 11, 2016 -- As the competition among hotel loyalty/rewards programs continues to heat up, hotel chains having multiple brands,...

The Painful Truth About Hotel SEO (Part 2)

April 11, 2016

By tambo This is the second and final installment in our two-part series on the massive upheaval in hotel SEO best practices. See Part 1 here: Problem 3: SEO...

Restaurants and Wi-Fi Don’t Mix

April 13, 2016

By Larry Mogelonsky, MBA, P. Eng. (www.lma.ca) Read the title carefully. I’ve been a longstanding backer of offering WiFi to hotel guests for free as a...

China Overtakes United States as World’s Largest Business Travel Market

April 21, 2016

Despite Relative Slowdown China Business Travel Market Remains One of Fastest Growing in the World Investment in Travel Infrastructure Continues ...

Scottsdale, AZ to See New $100 million Mixed-Use Development to Include The Palmeraie, a 150-key Luxury Hotel

April 4, 2016

Hotel-Online and Construct-A-Lead reported today that there have been dozens of new and renovated hotel construction leads added to the Construct-A-Lead hotel...

Are You Ready for the Next Industry Downturn?

April 13, 2016

Introducing nSight ViewPOINT, a Series of Expert Perspectives NASHVILLE, TN – April 13, 2016 – Since 1980, the hospitality industry recorded six...

Personal Luxury Resorts & Hotels and Benchmark Resorts & Hotels Fire Up Local Flavors for National Grilled Cheese Month

April 6, 2016

The Woodlands (Houston), TX (April 2016) – Benchmark Hospitality International celebrates National Grilled Cheese Month this April with a menu of...

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