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Tag : larry mogelonsky

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A Checklist for Your USP

February 18, 2015

By Larry Mogelonsky, MBA, P. Eng. (www.lma.ca) Central to building your property's awareness and sales generation, is its 'voice' or unique selling proposition...

Understanding Your Hotel’s Glanceability

February 11, 2015

By Larry Mogelonsky, MBA, P. Eng. (www.lma.ca) Is your hotel glanceable? I know that's a made up word, but that doesn't diminish its importance. What I mean by...

From Slowtelier to Intrapreneur

February 4, 2015

by Larry Mogelonsky, MBA, P. Eng. (www.lma.ca)The hotel industry isn't exactly known for operating faster than a speeding bullet. Even in independent...

Retirement Must Spur Mentoring

January 28, 2015

​by Larry Mogelonsky, MBA, P. Eng. (www.lma.ca)Now in my 60s, part of what keeps me young (apart from the hair-loss-inducing challenges of rearing my...

Beware of Departmental Siloing

January 21, 2015

By Larry Mogelonsky, MBA, P. Eng. (www.lma.ca) I want you to think about your day-to-day life as a hotelier, whether rank or title you hold. What department do...

The Three Pillars of Hotel Customer Service

January 14, 2015

By Larry Mogelonsky, MBA, P. Eng. (www.lma.ca)Every good salesperson or individual working in guest service knows about guest expectations: you must first...

Content Marketing Slush Piles

January 7, 2015

By Larry Mogelonsky, MBA, P. Eng. (www.lma.ca) With so much emphasis on the sharing and distribution of content, we tend to neglect the content itself. The...

Upselling Good, Drip Pricing Bad

December 23, 2014

By Larry Mogelonsky, MBA, P. Eng. (www.lma.ca) We all have a conception of what's implied by 'upselling'. Drip pricing is a little less understood, so bare...

Where Are Your ‘Wow’ Moments?

December 17, 2014

By Larry Mogelonsky, MBA, P. Eng. (www.lma.ca) Did you ever notice that it is the little, unexpected nuances that grab your attention?  From the world of...

Developing Your Sense of Departure

December 10, 2014

By Larry Mogelonsky, MBA, P. Eng. (www.lma.ca) Most hoteliers intrinsically understand the concept of a sense of arrival. Broadly defined, this is that...

Teach Your Guests About BAR

December 3, 2014

By Larry Mogelonsky, MBA, P. Eng. (www.lma.ca)Do your guests know what BAR stands for? Not likely. Unless they have worked or are presently working in the...

How Location Analytics Will Help Your Hotel

November 26, 2014

By Larry Mogelonsky, MBA, P. Eng. (www.lma.ca)Big Brother is coming. He knows where you are. He's tracking your every move. Despite whatever dystopian fiction...

Five Ways to Get in the Holiday Mood

November 19, 2014

By Larry Mogelonsky, MBA, P. Eng. (www.lma.ca)The winter holidays (or summer holidays for those south of the equator) are a time for family gatherings, warming...

Of Matchboxes and Other Hotel Freebies

November 12, 2014

By Larry Mogelonsky, MBA, P. Eng. (www.lma.ca) Picture this: I'm dining out at an upscale restaurant and when the bill arrives, it comes with a branded...

Five Reasons to Sponsor Cooking Classes

November 5, 2014

By Larry Mogelonsky, MBA, P. Eng. (www.lma.ca)I haven't stumbled upon anything new by bringing up the notion of hotels offering in-house cooking classes,...

Technology Cannot Replace Face To Face Communications

October 29, 2014

By Larry Mogelonsky, MBA, P. Eng. (www.lma.ca)Many would lead you to believe that face-to-face communications are a thing of past. After all, we have email,...

Experiential Dining and the Synergy between Hotels and Restaurants

October 22, 2014

By Larry Mogelonsky, MBA, P. Eng. (www.lma.ca)On the surface, every hotelier has a broad notion of how integral a hotel's F&B program can be for the guest's...

Have You Planned Your Black Friday?

October 15, 2014

By Larry Mogelonsky, MBA, P. Eng. (www.lma.ca) A simple question deserves a simple answer. And if you didn't answer, "Yes!" then you better have gulped. Black...

Enhancing Your Comfort Foods

October 1, 2014

By Larry Mogelonsky, MBA, P. Eng. (www.lma.ca) We've all heard the term 'comfort food' used here and there, but many of us outside of immediate F&B circles...

10 Quick Ways to Invigorate Your F&B

October 1, 2014

By Larry Mogelonsky, MBA, P. Eng. (www.lma.ca) Year ago, my sister wrote a book entitled, "Everybody Eats." While not particularly useful for the average...

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