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Tag : john hendrie

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For Millennials, So Many Choices, Such Little Time.

June 21, 2016

By John Hendrie Businesses are trying to understand the dining habits of that ever elusive demographic – Millennials.  The challenges are shared...

Where are the Women?

May 19, 2016

by John Hendrie We in Hospitality certainly have a glass ceiling, more like tungsten-formed heavy duty plastic – where one gets bounced rather than...

So You Think Customer Service Is Important?  Try This on for Size

April 1, 2016

By John Hendrie Most senior managers would agree that Personnel Expense is one of their heaviest costs in the organization.  Personnel Expense covers...

Those Pesky Millennials

March 21, 2016

By John R. Hendrie Well, they are here.  They are in our business and even our families.  At some point they will be running our companies. ...

Who Needs Tourists When You Have Primary Elections

March 8, 2016

by John Hendrie It has been a wild several months for the State of New Hampshire.  Yea for politics!  This is the land of the White Mountains,...

What is in Store for your Hospitality Business?

November 16, 2015

By John R. Hendrie For our long term planning, let’s just slap some ideas on the wall and go with the juice which oozes the furthest.  Your...

Gaming Front and Center

October 19, 2015

The American Gaming Society lays out the proposition with four undisputable facts, per Sara Rayme, SVP of Public Affairs.  Casinos operate in 40...

AirBnB Could Change The World

July 29, 2015

​By John Hendrie Sometimes you can have a great notion, which will go nowhere due to a variety of constraints.  Other times it is a “no brainer”....

Those Airline Baggage Charges Will Kill You!

July 15, 2015

by John HendrieWell, maybe not kill you but at least bring on intensive heart burn.It used to be so much fun to travel by air.  Years ago we used to dress...

Hospitality Is the Ultimate Cachet

July 8, 2015

by John Hendrie Folks, we’ve got it, and others want it.  The term, hospitality, evokes certain emotions and expectations, and we are the practitioners...

How to Craft the Guest Experience

June 29, 2015

by John Hendrie Starbucks, once the darling of brand excellence, devalued, and now on an ascension, was never about the coffee. It was about the experience...

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