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“Enjoy Your Stay—and Have You Downloaded Our App?”
July 12, 2017
COSTA MESA, Calif., July 13, 2017 -- Mobile apps are becoming as central to the hotel guest experience as soft pillows, extra towels and a...
Hotel Guest Satisfaction Plateaus as “Perks” Become Standard Expectations, J.D. Power Study Finds
July 13, 2016
COSTA MESA, Calif.: 13 July 2016 — As hotel guests increasingly come to expect amenities that used to be special perks, such as free Wi-Fi, complimentary...
Multi-Brand Hotels Earn Highest Loyalty/Rewards Program Satisfaction in J.D. Power Report
April 11, 2016
COSTA MESA, Calif., April 11, 2016 -- As the competition among hotel loyalty/rewards programs continues to heat up, hotel chains having multiple brands,...
Highest-Ranked Online Travel Agencies Excel in Effectiveness of Website, J.D. Power Reports
April 30, 2014
Price Continues to be a Key Driver of Customer Satisfaction
WESTLAKE VILLAGE, Calif., April 30, 2014 -- While price continues to be an important factor driving...
JD Power Reports Marriott Ranks First in Customer Satisfaction with Hotel Loyalty/Rewards Programs
April 11, 2014
Recommendations from Hotel Staff as well as Friends and Family are Key Drivers of Customer Awareness and Adoption of Hotel Loyalty Programs