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Tag : j.d. power

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Marriott’s Rewards Program Edges Out Hyatt for Top Ranking in in J.D. Power’s Hotel Loyalty Customer Satisfaction Survey

November 29, 2017

COSTA MESA, Calif.: 29 Nov. 2017 — Having a diverse portfolio of reward options withhotel loyalty rewards programs is a key driver of member...

“Enjoy Your Stay—and Have You Downloaded Our App?” 

July 12, 2017

COSTA MESA, Calif., July 13, 2017 -- Mobile apps are becoming as central to the hotel guest experience as soft pillows, extra towels and a...

Hotel Guest Satisfaction Plateaus as “Perks” Become Standard Expectations, J.D. Power Study Finds

July 13, 2016

COSTA MESA, Calif.: 13 July 2016 — As hotel guests increasingly come to expect amenities that used to be special perks, such as free Wi-Fi, complimentary...

Multi-Brand Hotels Earn Highest Loyalty/Rewards Program Satisfaction in J.D. Power Report

April 11, 2016

COSTA MESA, Calif., April 11, 2016 -- As the competition among hotel loyalty/rewards programs continues to heat up, hotel chains having multiple brands,...

Highest-Ranked Online Travel Agencies Excel in Effectiveness of Website, J.D. Power Reports

April 30, 2014

Price Continues to be a Key Driver of Customer Satisfaction WESTLAKE VILLAGE, Calif., April 30, 2014 -- While price continues to be an important factor driving...

JD Power Reports Marriott Ranks First in Customer Satisfaction with Hotel Loyalty/Rewards Programs

April 11, 2014

Recommendations from Hotel Staff as well as Friends and Family are Key Drivers of Customer Awareness and Adoption of Hotel Loyalty Programs WESTLAKE VILLAGE,...

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