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Hoperator Launches Messaging Guest Relations Manager
July 27, 2017
StayNTouch Reveals 7 Questions to Ask Every Hotel Technology Provider Before You Say YES! [CHECKLIST]
Rather than prioritizing cost in their provider selection, hoteliers should look for expertise, implementation, mobility, integrations, flexibility, support,...
Intelity Asks: ‘Are You Embracing Modern Technology?’
June 21, 2017
HITEC education session titled “Mobile Apps – Embracing Modern Technology” to spotlight how mobile apps are changing the customer experience...
The Insider’s Guide to HITEC
June 19, 2017
The hotly anticipated hospitality technology show, HITEC, is around the corner once again. Hospitality technology companies from across the country (almost 400...
Why Do Companies Give up on Customer Service as They Grow?
June 15, 2017
By Jos Schaap, CEO, and Founder
Everyone experiences second-rate service from a trustworthy brand at some point. Some recent examples of large...
Hotel Technology Liberates a Front Desk Staff Constrained by Emails and Walkie-Talkies
June 14, 2017
The Montauk Beach House Uses ALICE’s Guest Messaging and Staff Technology to Keep the Good Times Coming, All Season Long
New York, NY -- Long...
Embracing New Technologies and Hotel Security in Our World Today
May 30, 2017
by Frances Kiradjian
To the uninitiated, the current fad for virtual and augmented reality technologies might seem to have little overlap with the travel...
Optimizing Your Online Channels: 9 Proven Ways to Make OTAs Work for You
May 22, 2017
By Fig Cakar, Managing Director – the Americas, SiteMinder
Like Google, OTAs have their own algorithms to determine how hotels rank on their website. I...
4 Ways Concierges Can Use Technology to Craft the Guest Experience
April 17, 2017
The concierge of the future needs to be supported by technology made expressly to enhance the role and place him or her at the center of the guest experience....
Game Theory and Managing Change In Hotels
April 11, 2017
by Pierre Boettner
Perhaps it was the surreal location that inspired it, but last week as we introduced pulseLink at the Atlantis resort in Dubai, I had...
The Changing Face of Hotel Tech
by Mike Ford
We work in an exciting industry. Each day brings something new in the world of online hospitality and, last week, it was AccorHotels’...
Legacy Systems are so Yesterday, Join the Reigning King – the Cloud PMS!
March 27, 2017
Is your hotel still stuck with legacy systems? Are you still contemplating cloud? Then you really need to pull up your socks and get down to it.
Why We Made Package Management a Distinct Component of Our Concierge Technology
March 19, 2017
Most front of house hotel systems do not consider package management an important toolset for the concierge and front desk, but they should.
Looking Ahead Nine Months For Hotel Technology
March 8, 2017
By Larry Mogelonsky, MBA, P. Eng. (www.lma.ca)
When it comes to technology, hotels are often seen as laggards to adoption, but I don’t see this as the...
Hotel Zeppelin Reveals Their Secret to Back of House Staff Operations with ALICE
January 19, 2017
Viceroy Hotel Group Partners With ALICE in San Francisco
New York, NY – Northern California’s bold new Hotel Zeppelin San Francisco welcomes ALICE...
No More Spaghetti: Where Hotel Technology Must Go in 2017
January 17, 2017
By Margaret Ady
A fly on the wall of a conversation about hotels and technology will almost invariably hear the word silos. How are...
The Hotelier’s Wake-Up Call
January 12, 2017
A Hotelier's Guide to Mobile and Cloud-based Technologies
By Jos Schapp
No, I'm not talking about actual hotel wake up calls or polices...
5 Technologies The Hotel Industry Can’t Afford To Ignore In 2017
January 10, 2017
Jos Schaap, CEO, StayNTouch
It’s that time of year again where we all get bombarded with a myriad of articles that focus on emerging trends related to...
Roundtable Focuses on High-Tech Adoption in Hospitality Industry
November 30, 2016
Ithaca, NY, November 30, 2016 - A wide-ranging discussion at Cornell University on the impact of technology in the hospitality realm, involving two-dozen...
Mobility and the Hotel Property Management System: Ending the Epidemic of Guest Experience Complacency
November 15, 2016
Jos Schaap, CEO, StayNTouch
Hotel technology has come a very long way over the past decade and yet it still has a very long way to go in order to catch...