1 2 >
Page 1 of 2 pages
HEBS Digital Celebrates 2017: A Year of Broadening the Global Footprint, Technology Innovations and Industry Recognition
December 14, 2017
Summary: HEBS Digital celebrates the firm’s many accomplishments of 2017—including the launch of the hospitality industry’s first...
Customer Service & Sales: Be Authentic
December 13, 2017
By Katie Scheer
Let's stop faking it. Deliver the customer service that you want to receive, and sell honestly in such a way that you would want to...
L’Envie D’Avoir Envie, or the Desire to Desire: The Johnny Syndrome
By Georges Panayotis
The heart has its reasons that reason cannot understand. In this era of customer experience, all that is authentic, all that is lived, it...
Guests and The Great Outdoors
December 6, 2017
A hotel’s rooftop used to be just that – a rooftop, and in terms of revenue, wasted space. Not any longer. Hotels are getting more creative and...
Guest Relationship Building is a Key Differentiator for Our Hotel: An Interview with the GM of Portfolio Hotels & Resorts
Imran Jivani shares how Rover Mobile PMS by StayNTouch has amplified the success of Hotel Chicago West Loop
In an interview, Imran shares his insights about...
5 Essential Things to Know About Your Customers, and How You Can Use Them
December 4, 2017
By Benjamin Habbel
They’re tech-savvy, experienced-focused and expect a certain level of personalization from booking to check-out. Here are...
Local Measure Releases Wellness eBook for the Hotel Industry
November 28, 2017
- Wellness Seen as a Major Driver of Hotel Revenue and Guest Engagement for 2018 -
- Industry CEOs Line Up Behind the Push Toward Healthy Living-...
Hospitality Technology Sales & Media Specialist Leigh Sansone Joins ALICE to Continue Company Expansion into the Midwest
November 14, 2017
ALICE, the hospitality industry’s leading operations technology, welcomes travel technology sales leader and digital marketing professional Leigh Sansone...
Three Tips to Maximize RevPAR and Increase Guest Love Scores this Fall
By Adam Glickman
What started as a Pumpkin Spice Latte favorite at Starbucks, pumpkin spice has morphed into nearly every aspect of consumer goods. The...
Routier Launches Innovative Guest and Staff Engagement Platform in the U.S.
November 9, 2017
Israeli Innovator helps hotels empower staff and guests with seamless communication solutions for exceptional during-stay experiences
New York and Tel Aviv,...
Do You Train Your Team To Be Locally Authentic?
November 8, 2017
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com)
By now, the phrase ‘local authentic experience’ has been tattooed on every hotelier’s...
ADB Cites Three Features of In-Room Entertainment Every Hotel Should Budget for in 2018
October 31, 2017
Enable guests to use their smartphones, tablets, laptops and other portable devices to project their OTT (over the top) content to the in-room TV
Scent of a Lobby
October 26, 2017
By Benoit Gateau-Cumin
Have you noticed, in recent years, that little “je ne sais quoi” that feels so familiar when you step into the lobby...
5 Things the Hotel Industry Can Learn from Cruise Lines
October 12, 2017
By Kacey Bradley
As an industry, finding useful lessons from other industries that seem completely different may feel impossible. But sometimes that...
Hotelier’s Action Plan to Maximize Revenues from the Google Ecosystem
September 7, 2017
By Max Starkov and Carmine Fischetti
Over the past several years, hotel advertising on Google has become increasingly complex, due to changes...
Join Us for a Webinar: “How to Increase Customer Loyalty by Fully Integrating Guest Acquisition & Engagement”
August 21, 2017
According to Phocuswright, 79 percent of bookings on hotel websites were made by travelers that belonged to a hotel loyalty program or guest recognition...
Bottom Line Impact – Is Your Digital Marketing ROI Truly Impacting Your Hotel’s NOI?
August 10, 2017
As digital marketers, we always focus on return on investment (ROI) and return on advertising spend (ROAS). It’s a core indicator across any vertical and...
AI Now Available to Thousands More Hotels Via Cloud5 and Go Moment Partnership
June 26, 2017
Providing one source to eliminate poor guest reviews and increase hotel revenue – See it at HITEC booth 1029
TORONTO (HITEC 2017), June 26,...
How Safe Are Your Guests? - Room Safes - An Expected Amenity
June 21, 2017
Shine a light on your guests’ security! Guestroom safes demand up more than 42% over past 2 years.
Guests are demanding a safe and secure environment in...
Cloud5 Streamlines Guest Engagement with Volara Partnership
A single source for Guest Engagement and the Network that powers it, increasing guest satisfaction and growing hotel revenue – See it at HITEC booth...