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Tag : guest engagement

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HEBS Digital Celebrates 2017: A Year of Broadening the Global Footprint, Technology Innovations and Industry Recognition

December 14, 2017

Summary: HEBS Digital celebrates the firm’s many accomplishments of 2017—including the launch of the hospitality industry’s first...

Customer Service & Sales: Be Authentic

December 13, 2017

By Katie Scheer Let's stop faking it. Deliver the customer service that you want to receive, and sell honestly in such a way that you would want to...

L’Envie D’Avoir Envie, or the Desire to Desire: The Johnny Syndrome

December 13, 2017

By Georges Panayotis The heart has its reasons that reason cannot understand. In this era of customer experience, all that is authentic, all that is lived, it...

Guests and The Great Outdoors

December 6, 2017

A hotel’s rooftop used to be just that – a rooftop, and in terms of revenue, wasted space. Not any longer. Hotels are getting more creative and...

Guest Relationship Building is a Key Differentiator for Our Hotel: An Interview with the GM of Portfolio Hotels & Resorts

December 6, 2017

Imran Jivani shares how Rover Mobile PMS by StayNTouch has amplified the success of Hotel Chicago West Loop In an interview, Imran shares his insights about...

5 Essential Things to Know About Your Customers, and How You Can Use Them

December 4, 2017

By Benjamin Habbel They’re tech-savvy, experienced-focused and expect a certain level of personalization from booking to check-out. Here are...

Local Measure Releases Wellness eBook for the Hotel Industry

November 28, 2017

 - Wellness Seen as a Major Driver of Hotel Revenue and Guest Engagement for 2018 - - Industry CEOs Line Up Behind the Push Toward Healthy Living-...

Hospitality Technology Sales & Media Specialist Leigh Sansone Joins ALICE to Continue Company Expansion into the Midwest

November 14, 2017

ALICE, the hospitality industry’s leading operations technology, welcomes travel technology sales leader and digital marketing professional Leigh Sansone...

Three Tips to Maximize RevPAR and Increase Guest Love Scores this Fall

November 14, 2017

By Adam Glickman What started as a Pumpkin Spice Latte favorite at Starbucks, pumpkin spice has morphed into nearly every aspect of consumer goods. The...

Routier Launches Innovative Guest and Staff Engagement Platform in the U.S.

November 9, 2017

Israeli Innovator helps hotels empower staff and guests with seamless communication solutions for exceptional during-stay experiences New York and Tel Aviv,...

Do You Train Your Team To Be Locally Authentic?

November 8, 2017

By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) By now, the phrase ‘local authentic experience’ has been tattooed on every hotelier’s...

ADB Cites Three Features of In-Room Entertainment Every Hotel Should Budget for in 2018

October 31, 2017

Enable guests to use their smartphones, tablets, laptops and other portable devices to project their OTT (over the top) content to the in-room TV  ...

Scent of a Lobby

October 26, 2017

By Benoit Gateau-Cumin Have you noticed, in recent years, that little “je ne sais quoi” that feels so familiar when you step into the lobby...

5 Things the Hotel Industry Can Learn from Cruise Lines

October 12, 2017

By Kacey Bradley As an industry, finding useful lessons from other industries that seem completely different may feel impossible. But sometimes that...

Hotelier’s Action Plan to Maximize Revenues from the Google Ecosystem

September 7, 2017

By Max Starkov and Carmine Fischetti Background: Over the past several years, hotel advertising on Google has become increasingly complex, due to changes...

Join Us for a Webinar: “How to Increase Customer Loyalty by Fully Integrating Guest Acquisition & Engagement”

August 21, 2017

According to Phocuswright, 79 percent of bookings on hotel websites were made by travelers that belonged to a hotel loyalty program or guest recognition...

Bottom Line Impact – Is Your Digital Marketing ROI Truly Impacting Your Hotel’s NOI?

August 10, 2017

As digital marketers, we always focus on return on investment (ROI) and return on advertising spend (ROAS). It’s a core indicator across any vertical and...

AI Now Available to Thousands More Hotels Via Cloud5 and Go Moment Partnership

June 26, 2017

Providing one source to eliminate poor guest reviews and increase hotel revenue – See it at HITEC booth 1029 TORONTO (HITEC 2017), June 26,...

How Safe Are Your Guests? - Room Safes - An Expected Amenity

June 21, 2017

Shine a light on your guests’ security! Guestroom safes demand up more than 42% over past 2 years. Guests are demanding a safe and secure environment in...

Cloud5 Streamlines Guest Engagement with Volara Partnership

June 21, 2017

A single source for Guest Engagement and the Network that powers it, increasing guest satisfaction and growing hotel revenue – See it at HITEC booth...

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