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CEO Pay: Analysts’ Forecasts and Compensation

December 11, 2017

By Giuliano Bianchi  CEO pay is a controversial topic as some executives have benefited massively from stock options even when their firms have not...

The Swiss Tourist Happiness Index

November 30, 2017

By Dr Yong Chen How should we measure the tourist experience? Material well-being, or GDP, is regarded by some as insufficient to measure our quality of...

CSR: Make It Real and Tell Your Story

November 29, 2017

Many of the world’s corporations engage in charitable projects. Some do so because they sincerely want to improve the world, but others create programs...

Serviced Apartments: An Ever-Growing Sector?

October 23, 2017

By Stuart Pallister In the first of two pieces on serviced apartments, we examine the drivers of growth in the extended-stay sector. In the second article, to...

Innovation … Who’s Really Doing It?

October 19, 2017

By Katharine Le Quesne Certain industries are synonymous with innovation, trailblazing, game-changing. Hospitality is not one of them; a business built...

What Makes a Great Hospitality Leader?

October 3, 2017

By Jos Jumelet There are a plethora of lists of traits of Business Leaders but what makes a great Hospitality leader? According to Forbes, the 10 traits...

Kais Mbarek of Meliá Dunas Beach Resort and Spa Awarded Inaugural THINC Africa General Manager of the Year

September 5, 2017

The inaugural THINC Africa Awards were designed to honour and celebrate the best hotels, professionals and students in the industry. The winners were announced...

Innovation in Luxury Hospitality

August 30, 2017

By Suzanne Godfrey In the final article of our series of pieces on luxury hospitality based on interviews with leading hoteliers in Paris, Suzanne...

Key Pillars of Luxury Hospitality: The Soul

August 1, 2017

By Suzanne Godfrey In a series of pieces on luxury hospitality based on interviews with leading hoteliers in Paris, Suzanne Godfrey examines key pillars...

Winning Strategies to Bring in New Customers

July 31, 2017

by Elisa Chan and Meng-Mei (Maggie) Chen How should hotels be reaching out to potential customers? When it comes to distribution channels, the discussion...

Who’s Afraid of Google?

July 26, 2017

By Stuart Pallister Google, whose mantra used to be ‘Don’t be evil’ (until it dropped it for the motto ‘Do the right...

THE LONG READ Key Pillars of Luxury Hospitality: Service and the Emotional Connection

June 29, 2017

by Suzanne Godfrey In a series of pieces on luxury hospitality based on interviews with leading hoteliers in Paris, Suzanne Godfrey examines the key...

Branding and Hospitality: What’s Your Differentiation?

June 28, 2017

By Grace Goni Not a week appears to go by without the opening of a luxury hotel somewhere in the world. Just take a look a consumer travel magazine and...

Disruptive Innovation in Hospitality: Are We There Yet?

June 8, 2017

By Dr. Carlos Martin-Rios Society both likes and fears the concept of disruptive innovation. We like to experience new ways of traveling and creativity in...

Key Pillars of Luxury Hospitality: Quality and Consistency

June 7, 2017

By Suzanne Godfrey It’s no longer about the best quality furnishings, facilities and technology. Many people, especially those who can afford to...

Disruptive Innovation? What Disruptive Innovation?

June 6, 2017

By Stuart Pallister The hotel room of the future is likely to be a combination of the high-tech and high-touch. EHL’s YU Virtual video highlights...

The Hotel Room of the Future

May 30, 2017

By Stuart Pallister What will the hotel room of the future look like?  Ecole hôteliere de Lausanne, which has been promoting blue-sky thinking on...

THE LONG READ: Redefining Luxury in Hospitality

May 4, 2017

by Suzanne Godfrey If you ask friends and colleagues who appreciate the finer things in life ‘what defines a luxury hotel?’, you’ll likely...

What Makes the Better Hotel Investment? Luxury or Lifestyle?

May 1, 2017

by Stuart Pallister If you’re looking to buy a hotel, what makes more sense as an investment? A high-end luxury hotel or a lifestyle, boutique...

Loyalty in Hospitality: Taking on the OTAs at Their Own Game

April 28, 2017

By Scott Dahl After years of complaining about online travel agencies (OTAs) and how they have inserted themselves in the relationship with their customers,...

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