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Tag : chris pulito

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Associate Hiring: A Personality for Hospitality Matters More than Experience

July 14, 2015

By Chris Pulito, General Manager, Whiteface Lodge In an industry in which guest satisfaction is paramount, the right personality trumps an experience-packed...

Bucking the Resort Fee Trend by Chris Pulito, General Manager, Whiteface Lodge

February 12, 2015

Since it first emerged on the hospitality scene in the 1990s, the resort fee has become increasingly commonplace, extending beyond a few resort-dense tourism...

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