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Where Are the STRONG Leaders?
May 16, 2016
By Bryan K. Williams
What does it mean to lead? At least two conditions must be met. First, you must have a clear destination in mind. Secondly, at least one...
Service Excellence: 5 Ways to Elevate Your Personal Brand in 2016
January 12, 2016
Something is different when YOU are at work. It's up to you to determine if that "something" is positive or negative...it is never neutral. ...
7 Ways to Drive Service Excellence in 7 Days
November 30, 2015
Use the following 7-day plan to reinforce your team’s commitment to service excellence!
Day 1: Be Consistent
For many people, excellent customer...
Love Your Work: Leadership & Service Excellence with Bryan K. Williams
October 19, 2015
Professionalism is about doing what you are supposed to do, when you are supposed to do it, whether you feel like it or not. Work is not meant to be something...
The Power of Owning Your Work: Leadership & Service Excellence with Bryan K. Williams
October 12, 2015
There is something very special about seeing someone who cares about what they are doing, how they are doing it, and who they are doing it for. In this...
Universal Service Rules: Leadership & Service Excellence with Bryan K. Williams
October 6, 2015
** Week 4 of 6: Universal Service Rules**
There are three main service rules that I like to discuss. They are the Golden Rule, Platinum Rule,...
Learn Preferences: A Leadership & Service Excellence Series
September 28, 2015
** Week 3 of 6: Learn Preferences **
by Bryan K. Williams
One of the simplest, yet most overlooked ways to create a memorable experience is by using guest...
Exceptional Leaders PLUS Exceptional Service = A Successful Season!
September 22, 2015
Join Dr. Bryan Williams for a leadership and service excellence training that will educate, inspire and challenge you and your staff to deliver world...
WOW Somebody: A Leadership & Service Excellence Series
September 21, 2015
** Week 2 of 6: WOW Somebody **
by Bryan K. Williams
Wowing your customers is just another way of saying, ‘exceed your customers expectations’,...
Leadership & Service Excellence Series with Bryan K. Williams
September 14, 2015
** Week 1 of 6: Be Consistent **
For many people, excellent customer service can be summed up in one word: Consistency.
Consistency means repeatable. You...
Hotels and Spas Sign with BWTV for Online Service Excellence Training
January 27, 2015
Bowie, MD (January 27, 2015) - After a successful launch in 2014, Bryan Williams' BWTV continues to bring world-class service education to thousands of...
The Power of Consistency
November 23, 2014
by Bryan Williams
One of the key factors that separates good service from truly exceptional service is Consistency. Consistency means repeatable. You are...
The 1st Step of Service: Be Eager to Serve
August 18, 2014
by Bryan WilliamsHave you ever walked into a business and left before you were served? That scenario has happened to me multiple times. On past...
World-Class Service Tips for Your Staff
August 13, 2014
Join the free industry webinar to learn how to build a culture of service excellence for your staff
Bowie, MD – Wednesday, August 13, 2014 - B.Williams...
West Inn & Suites Signs with BWTV for Online Service Excellence Training
August 5, 2014
Bowie, MD (August 5, 2014) - West Inn & Suites has signed with BWTV from B.Williams Enterprise, LLC. The hotel's BWTV subscription brings world-class service...
Improving & Sustaining World-Class Service With BWTV; A Complimentary Webinar
July 30, 2014
Bowie, MD – Wednesday, July 30, 2014 - B.Williams Enterprise, a leading service company focused on driving improvements in service excellence,...
“Engaging & Dynamic” - Shore Lodge Resort Signs with BWTV for Online Service Excellence Training
July 21, 2014
Bowie, MD (July 21, 2014) - Shore Lodge Resort has signed with BWTV from B.Williams Enterprise, LLC. The resort's BWTV subscription brings world-class service...