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Tag : bwtv

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Where Are the STRONG Leaders?

May 16, 2016

By Bryan K. Williams What does it mean to lead? At least two conditions must be met. First, you must have a clear destination in mind. Secondly, at least one...

Service Excellence: 5 Ways to Elevate Your Personal Brand in 2016

January 12, 2016

Something is different when YOU are at work. It's up to you to determine if that "something" is positive or negative...it is never neutral. ...

7 Ways to Drive Service Excellence in 7 Days

November 30, 2015

Use the following 7-day plan to reinforce your team’s commitment to service excellence! Day 1: Be Consistent For many people, excellent customer...

Love Your Work: Leadership & Service Excellence with Bryan K. Williams

October 19, 2015

Professionalism is about doing what you are supposed to do, when you are supposed to do it, whether you feel like it or not. Work is not meant to be something...

The Power of Owning Your Work: Leadership & Service Excellence with Bryan K. Williams

October 12, 2015

There is something very special about seeing someone who cares about what they are doing, how they are doing it, and who they are doing it for. In this...

Universal Service Rules: Leadership & Service Excellence with Bryan K. Williams

October 6, 2015

** Week 4 of 6: Universal Service Rules**   There are three main service rules that I like to discuss.  They are the Golden Rule, Platinum Rule,...

Learn Preferences: A Leadership & Service Excellence Series

September 28, 2015

** Week 3 of 6: Learn Preferences ** by Bryan K. Williams One of the simplest, yet most overlooked ways to create a memorable experience is by using guest...

Exceptional Leaders PLUS Exceptional Service = A Successful Season!

September 22, 2015

Join Dr. Bryan Williams for a leadership and service excellence training that will educate, inspire and challenge you and your staff to deliver world...

WOW Somebody: A Leadership & Service Excellence Series

September 21, 2015

** Week 2 of 6: WOW Somebody ** by Bryan K. Williams Wowing your customers is just another way of saying, ‘exceed your customers expectations’,...

Leadership & Service Excellence Series with Bryan K. Williams

September 14, 2015

** Week 1 of 6: Be Consistent ** For many people, excellent customer service can be summed up in one word: Consistency. Consistency means repeatable. You...

Hotels and Spas Sign with BWTV for Online Service Excellence Training

January 27, 2015

Bowie, MD (January 27, 2015) - After a successful launch in 2014, Bryan Williams' BWTV continues to bring world-class service education to thousands of...

The Power of Consistency

November 23, 2014

​by Bryan Williams One of the key factors that separates good service from truly exceptional service is Consistency. Consistency means repeatable. You are...

The 1st Step of Service: Be Eager to Serve

August 18, 2014

by Bryan WilliamsHave you ever walked into a business and left before you were served?  That scenario has happened to me multiple times.  On past...

World-Class Service Tips for Your Staff

August 13, 2014

Join the free industry webinar to learn how to build a culture of service excellence for your staff Bowie, MD – Wednesday, August 13, 2014 - B.Williams...

West Inn & Suites Signs with BWTV for Online Service Excellence Training

August 5, 2014

Bowie, MD (August 5, 2014) - West Inn & Suites has signed with BWTV from B.Williams Enterprise, LLC. The hotel's BWTV subscription brings world-class service...

Improving & Sustaining World-Class Service With BWTV; A Complimentary Webinar

July 30, 2014

Bowie, MD  – Wednesday, July 30, 2014 - B.Williams Enterprise, a leading service company focused on driving improvements in service excellence,...

“Engaging & Dynamic” - Shore Lodge Resort Signs with BWTV for Online Service Excellence Training

July 21, 2014

Bowie, MD (July 21, 2014) - Shore Lodge Resort has signed with BWTV from B.Williams Enterprise, LLC. The resort's BWTV subscription brings world-class service...

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