SalesAndCatering.com Launches New Data Intelligence Suite for STS Cloud
SalesAndCatering.com | March 12, 2024
All Aboard: How Intuitive PMS Tools Are Improving PMS Training and Adoption
Warren Dehan | March 12, 2024
Last 30 Days
Top Features To Consider in a Modern Spa Management Solution
Jacob K I | March 18, 2024
By Jacob K I Wellness and spa management software is one of the crucial elements in contemporary hospitality, especially with the rising number of global wellness travellers. Spa management software enables wellness services to be carried out more efficiently, building strong guest relationships through membership management. Gone are the days that managed appointments on paper and pen. Universal standards and quality assurance in spa management are better achieved through spa management systems. Despite the abundance of spa management solutions in the market, brands need to take several factors into account when investing in one; in ...
Transforming Talent Sourcing in the Hotel Industry: The Rise of the Gig Economy and Fractional Staffing Models
the HSMAI Foundation | March 18, 2024
In the recently released HSMAI Foundation Special Report: The State of Hotel Sales, Marketing, and Revenue Optimization Talent 2023-2024, the second trend investigates how the gig economy and fractional staffing models are changing talent sourcing. Employers in the hospitality industry must adopt a marketing mindset to effectively attract and source the best talent. As businesses strive to fill critical roles in the post-pandemic world, it has become increasingly evident that traditional hiring approaches are insufficient to meet the growing demand for skilled professionals. The persistent shortage of skilled labor, especially in the hospit...
Defining Service Excellence: Setting the Highest Standards of Service in 2024
Kimberly Yoong | March 18, 2024
By Kimberly Yoong Once upon a time, in a land far, far away, there lived a time when excellent service was the hallmark of a luxury experience – one that was desired by the people and delivered by the best of companies. Today, it is an aspect of the service sector that has come to be expected by customers. Companies in the service industry have claimed their adherence to the words ‘service excellence’ since time immemorial. One of the best examples of service excellence is the Ritz-Carlton's Gold Standards, with their famous $2,000 rule which employees are empowered to spend to delight a guest above and beyond fixing problems. How m...
Should Revenue Management Be Involved in Reputation Management?
HSMAI | March 18, 2024
By Monika Morrobel, CRME, CHDM, Area Director of Revenue Management, Pyramid Hotel Group, HSMAI Revenue Optimization Advisory Board Member Recognition of Reviews as Influential Decision Drivers: Consumer behavior is heavily influenced by reviews, with a staggering 95% of potential guests considering them before making a booking. Direct Correlation Between Reviews and Revenue: Even marginal improvements in positive reviews can lead to substantial revenue gains, with a mere 0.5% increase potentially translating into a remarkable 25% boost in revenue. This underscores the tangible impact of reputation management efforts on the bottom lin...
Hilton Expands Caribbean Portfolio With Signing of Palacio Provincial Hotel in Old San Juan Historic District
Hilton | March 18, 2024
Expected to join the Curio Collection by Hilton portfolio this year, the early 19th century property will represent Hilton’s first hotel in Old San Juan MCLEAN, Va. and San Juan, Puerto Rico - Hilton (NYSE: HLT) today announced the signing of an agreement to welcome Palacio Provincial to Curio Collection by Hilton. Owned by Hostal El Convento and managed by International Hospitality Enterprises (IHE), the esteemed Palacio Provincial Hotel in Old San Juan will join a global portfolio of more than 160 distinct, upper-upscale hotels and resorts under the Curio Collection by Hilton brand and will represent Hilton’s debut in the historic...
Namibia’s First Hilton Garden Inn Opens in Windhoek
Hilton | March 18, 2024
The opening signals the entry of Hilton Garden Inn to Namibia, providing travellers with upscale, affordable accommodations and modern amenities for a bright and comfortable stay WINDHOEK, Namibia – Hilton (NYSE: HLT) today announced the opening of Hilton Garden Inn Windhoek, marking the debut of the global hospitality company’s upscale and affordable Hilton Garden Inn brand in Namibia. Conveniently located close to the central business district, the 174-guest room hotel sits within 500 metres of the Independence Museum and the Craft Market and is just one kilometre away from the National Art Gallery of Namibia. Overlooking scen...
The Historic Jekyll Island Club Resort Unveils $25 Million Transformation
Jekyll Island Club Resort | March 18, 2024
Jekyll Ocean Club Embarks on a Program of Luxury Upgrades JEKYLL ISLAND, Ga. (March 18, 2024) — The iconic Jekyll Island Club Resort unveiled a stunning $25 million transformation, ushering in a new era for this famed private winter retreat of America’s elite. The expansive reimagining touches every aspect of the resort, including its sprawling grounds, luxurious accommodations, and beloved culinary establishments reflecting the styles of the Gilded Age and the Roaring Twenties. The resort’s evolution introduces a new, vibrant kind of elegance and encompasses guest rooms, riverside and oceanfront pools with cabanas, an array of exq...
Spire Hospitality Strengthens Leadership Team With the Appointment of Jamelia Lehn as CFO
Spire Hospitality | March 18, 2024
IRVING, TX — March 18, 2024 — Spire Hospitality has appointed Jamelia Lehn, CPA, as chief financial officer (CFO). In her new role, Lehn will be responsible for all matters related to financial management and will also play a critical role in developing new operating efficiencies, responding to owner and investor needs, maximizing results, and supporting new business development and company growth. “I am delighted to welcome Jamelia to Spire Hospitality," said Chris Russell, CEO of Spire Hospitality. "She has a stellar reputation as a leader and results-driven professional, as well as extensive experience working for top-tier...
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