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UniFocus Helps You Improve Asset Value and Profitability


We are the industry leader in delivering Labor Management, Time and Attendance, Survey Feedback Solutions, Consulting, Training and Performance Tools that are guaranteed to increase performance and drive return on investment to hospitality professionals.

At UniFocus, we will increase the success of your business by empowering you with industry-leading applications, services and support to help you better evaluate the way you work.

Based on the level of analysis UniFocus applications and services provide, you will better understand every part of your business – where you are succeeding, as well as where you need to make changes or improvements. Our Focused Solutions are easy to interpret, quantifiable and accurate representations of your business operations. Profits increase by controlling labor costs, minimizing compliance risk, increasing productivity and ultimately driving guest satisfaction higher.

Companies in over 100 countries utilize UniFocus' Solutions to operate a more efficient, productive and engaged organization. To learn how UniFocus' innovative approach drives profits, please visit www.unifocus.com, or contact us at info@UniFocus.com or call 972-512-5100.



At UniFocus, we deliver proven Labor Management solutions. Our industry leading performance tools optimize forecasting, planning, scheduling and reporting for labor and time and attendance. Our budgeting and revenue reporting solutions simplify identification of key opportunities at your properties to improve profit.

UniFocus' Labor Management solutions are comprised of our Labor Management System-LMS, incorporating Forecasting  , Planning, Scheduling, Reporting and Budgeting and our Time and Attendance System.
  • Easy business forecasting, staff planning and labor analysis
  • Control labor costs with effective and flexible use of resources that optimize performance
  • Innovative systems balance staffing needs while maximizing productivity and balancing with service and quality
  • Guaranteed ROI within 12 months
  • Available in English, Spanish, French and Simplified Chinese
At UniFocus, we have developed a complete set of tools that leverages specific knowledge of your manager, their company and the market they serve with accurate data to dramatically improve productivity with the right labor resources, at the right time and in the right place. We balance your labor costs while maintaining or improving customer satisfaction.



When you partner with UniFocus, you have the tools, knowledge and expertise you need to drive a more profitable business. UniFocus' Survey Solutions, links service standards to your guest and employee perceptions helping you exceed customer expectations. Surveys are designed to increase response rate utilizing multiple survey methodologies. UniFocus surveys can be presented in any written language, and are compatible with smart phones, tablet PCs and iPads.

UniFocus' Survey Solutions give you valuable and instant answers to:
  • How do I increase my guest's intent to recommend and return?
  • What impact does the level of guest/customer satisfaction have on revenues – what’s my“Revenue at Risk”?
  • How is the “Cost of Problems” impacting guests' overall experience and loyalty?
  • What is most important to my guest, and how well am I performing on those “Key Opportunities”?
  • How does employee engagement and overall satisfaction correlate with my customer loyalty?
  • Are my employee training and intervention efforts paying off in the form of increased guest satisfaction and rates of return?
Guest Satisfaction Survey - GUESTScope provides a clear understanding of every facet of guest loyalty and satisfaction so making decisions is truly representative of your guest impressions.

Employee Engagement Survey - STAFFScope shows employee perception, helping you understand critical factors that can lead to increased and sustained employee engagement.

Meeting Planner Surveys - MEETINGScope clearly shows how planners perceive your services—from the contract through the planning phase, event day and after.

Mystery Shop Evaluation - SERVICEScope not only ensures service standards are being met, but that you’re providing a consistent and exceptional customer experience.
 
UniFocus' Survey Solutions provide effective, real-time customer loyalty and employee engagement metrics. Our survey solutions produce higher response rates and useful business intelligence via our intuitive, intelligent dashboards. Key Opportunity reporting provides actionable intelligence for your entire staff, which can be further enhanced by our revealing mystery evaluation processes – all to elevate your business and/or your brand.



UniFocus Performance Tools place every detail of your business at your fingertips – crucial real-time data that empowers managers to make the right decisions at the right time!

UniFocus' Performance Tools Key Benefits:
  • Simplified financial management and reporting leads to stronger balance sheets
  • Real-time knowledge of key performance indicators drive profits
  • Predictive tools that enable managers to answer the "what if" before it happens
  • Insights provide managers with the knowledge to aggressively manage labor, fixed-assets and capital achieving higher performance
  • Flexibility to easily respond to business and change direction at the property and portfolio level


UniFocus provides comprehensive consulting services and training for strategically fine-tuning your organization. UniFocus can help you optimize performance and asset value in strategic areas, including multiple assessment methodologies, operational analysis, and best practices teamwork training.

UniFocus expertise and technologies help you maximize profits by helping you develop your most important asset—your workforce. Our Training and H.R. specialists can help you implement innovative service delivery processes for consistent quality assurance and loyalty-building customer experiences.

Your UniFocus professional services team provides:
  • Offers vast industry knowledge through decades of hands-on experience
  • Has dedicated partners who learn the intricate nuances of the organizations they serve, pinpointing all critical operational details
  • Consists of creative thinkers who bring forth solutions for sustainable competitive differentiation
  • Delivers financially focused options with quantifiable results to the bottom line
  • Provides training & H.R. specialists to develop your most important asset


Contact:

UniFocus
Phone: 972-512-5000
Email: info@unifocus.com
www.unifocus.com
2455 McIver Lane
Carrollton, TX 75006


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UniFocus Recent Press Releases

Also See: Boost Productivity to Control Labor Costs / Ralph Varble / May 2013

Customer Comment and Sentiment Analytics is now Easy to Use and Affordable with UniFocus / April 2013

UniFocus Lyncs Partners With Our Dedicated Teams Worldwide / March 2013

Empower Your Human Resources Department with UniFocus / February 2013

How Much is a Meeting Planner Worth? MEETINGScope: The Premiere Hospitality Survey Solution Designed Specifically to Distill Meeting Planner Feedback that will Increase your Bottom Line / February 2013

Do Your Managers Know  How to Optimize Your Labor? / February 2013

Take Control of Your Labor Management Systems with UniFocus; The Next Generation of Integrated Labor Management Systems Dashboards / January 2013

Drive Intent to Recommend with New UniFocus Training Class / November 2012

Timing is Right for DKN Hotels to Select UniFocus’ Time and Attendance / October 2012

Identify Revenue Opportunities with Innovative Reporting Dashboard from UniFocus / October 2012

UniFocus Survey Enhancements Increase Response Rates by Making Mobile Survey Taking More User Friendly / October 2012

UniFocus' International Reach Surpasses 100 Countries Worldwide / October 2012

Glacier Park Chooses UniFocus' Feedback Survey Solution / September 2012

UniFocus Offers Management Leadership Courses as Part of Expanded Training Program / September 2012

Accelerate Your Performance with the New BI Tool from UniFocus / September 2012

UniFocus' Survey Solution Helps RIVUE Restaurant & Lounge WOW its Patrons / August 2012

UniFocus Showcases User Benefits with Redesigned Website - www.unifocus.com / August 2012

Parking Services Provider, AAA Parking, Selects UniFocus Time and Attendance / August 2012

UniFocus Survey Solutions the Perfect Fit for Ojai Valley Inn & Spa / June 2012

UniFocus’ GUESTScope Delivers Superior Corporate Level Intelligence With Innovative Dashboard / June 2012

Green Initiative at Coast Chilliwack Hotel's Prestons Restaurant Supported by UniFocus' GUESTScope Survey Solution / June 2012

UniFocus' GUESTScope Survey Solution Selected By Black Bear Casino Resort / June 2012

UniFocus Unveils Innovative Mobile Applications / May 2012

The Hotel at Arundel Preserve Utilizes UniFocus Survey Feedback to Establish Service Standards / March 2012

STAFFScope Helps Dallas Convention and Visitors Bureau Achieve Top 40 Places to Work Listing / February 2012

UniFocus Partner, The Heathman Hotel, Honored With Spot on TripAdvisor's 2012 Top 25 List / February 2012

Valet Parking Leader, Towne Park, Selects UniFocus' Watson, R.M. Solution for Workforce Management / January 2012

Foxwoods Resort Casino Partners with UniFocus to Conduct Comprehensive GUESTScope Satisfaction Survey; Partnership Reinforces North America's Largest Resort Casino's Commitment to Five Star® Service / January 2012

Festiva Hospitality Group Selects UniFocus as Comprehensive Feedback Provider / December 2011

One Ocean Resort "Exceeds Expectations" - with MEETINGScope™ / June 2011

Watson, R.M.™ Gives "Lightning-Fast" Access to Labor Metrics / May 2011

Plus Services Company Sees Benefits from Watson, R.M.™ / May 2011

Lajitas Resort Raises the Bar for Service–with GUESTScope™ / May 2011

The Gladstone Gets “Higher Intent to Return” with GUESTScope™ / April 2011

Wente Vineyards Selects Full-Bodied MEETINGScope™ / April 2011

Red Lion Hotels Revolutionizes Time & Attendance / March 2011

Ameristar Casinos Optimizes Workforce with UniFocus’ LMS / March 2011

UniFocus LMS Dashboard Puts You in the Driver’s Seat! / February 2011

Festiva Gets 90% Satisfaction Scores with UniFocus / February 2011

GUESTScope™ Puts Critical Insight at Your Fingertips / January 2011

Holiday Isle Resort and Marina Selects GUESTScope™ / January 2011

Fairmont Pittsburgh Implements UniFocus’ Watson, R.M.™ / January 2011

Peabody Orlando Builds 4-Star Service Culture with GUESTScope™ / December 2010

Fisher Island Club Deploys UniFocus’ GUESTScope™ / December 2010

Tropicana Entertainment Partners with UniFocus / December 2010

The Manhattan at Times Square Hotel Selects GUESTScope™ / November 2010

Rosewood Sand Hill’s Interactive Staff Portal: It’s a Hit! / November 2010

Tepic Management Group Deploys UniFocus’ GUESTScope™ / November 2010

Oyster Bay Beach Resort Selects UniFocus’ GUESTScope™ / October 2010

Elysian Selects UniFocus’ Smart Labor Management System / October 2010

Castle Hill Inn Deploys UniFocus’ GUESTScope™ / September 2010

Hotel del Coronado Sees Benefits from Watson, R.M. / September 2010

Study: Mystery Shop Drives 2% Uptick in Guest Satisfaction / September 2010

UniFocus Study: 93 Percent of Hoteliers Optimistic for 2012 / September 2010

Plus Services Company Partners with UniFocus; Deploys Watson, R.M.™ Time & Attendance / August 2010

Red Lion Hotels Implements UniFocus’ Watson, R.M.™ Time & Attendance / August 2010

Xanterra Parks & Resorts Deploys UniFocus’ MEETINGScope™ / August 2010

Hardage Group Management Deploys UniFocus’ GUESTScope™ / July 2010

UniFocus’ Watson, R.M.™ Delivers End-to-End HRMS /July 2010

West Paces Hotel Group Partners with UniFocus / June 2010

UniFocus’ MEETINGScope™ Quantifies Revenue at Risk / April 2010

George Strauss Joins UniFocus as VP Casino Sales; Development Team Expands to Accommodate Growth - UniFocus Expands Sales Reach to Casino Industry with Web-Based T&A, LMS / March 2010

UniFocus Launches Global Online Training Initiative; Self-Paced Learning Environment Utilizes Interactive Real-Life Scenarios / March 2010

UniFocus Expands Global Footprint for Watson, R.M.™; NEW for 2010: Multi-Language Support, Upgraded Schedule Editor / February 2010

UniFocus Forms Strategic Partnership with Circos and gCommerce for Reputation Management; Partnership to Provide One Portal for Social Media Monitoring and Feedback / November 2009

Cap Juluca Selects UniFocus' GUESTScope™; Top-Ranked Caribbean Resort Treats Guests like Royalty: UniFocus' Advanced Survey Analytics Relate Satisfaction to Bottom-Line / August 2009

UniFocus Now on Twitter; Follow Us Today! Twitter Presence Grows Awareness of How Hoteliers are Building Value / August 2009

Penn State Hospitality Services Forms Strategic Alliance with UniFocus; MEETINGScope™ Survey Analytics Help Enhance Service Experience / July 2009

New Castle Hotels & Resorts Expands Partnership with UniFocus for Employee Engagement; Leading Hotel Manager/Developer Selects UniFocus' STAFFScope / July 2009

South Fork Lodge Keeps Guests Flying High; UniFocus GUESTScope Shows What Hooks Customers, World-Class Fly-Fishing Lodge Selects GUESTScope to up Wow Factor / June 2009

Mohonk Mountain House Taps UniFocus for Time & Attendance Smart Clock Technology / June 2009

“It’s Time to Dump that Dinosaur!” UniFocus’ Time & Attendance Makes Quantum Leap; Web-based Technology for True Daily Punch Control / June 2009

Real Hotels & Resorts Partners with UniFocus for SERVICEScope® Mystery Evaluations; Evaluations Target Changing Perceptions in Today's Economy; Ensures Service Standards Reflect Highest Perceived Value / May 2009

Waterfront Place Hotel Taps UniFocus for MEETINGScope™ and GUESTScope™; Happier Guests and Meeting Planners Draw Money to the Bottom-Line: UniFocus' Advanced Survey Analytics ups Wow-Factor / April 2009

Bridgeport Conference Center Partners with UniFocus to Grow Meetings Business; MEETINGScope™ Survey Analytics Help Enhance Service Experience / March 2009

Hart Hotels Makes Smart Investment with UniFocus’ GUESTScope™; Watkins Glen Harbor Hotel Deploys UniFocus’ Advanced Feedback System / March 2009

Crowne Plaza Houston-Reliant Park Invests in 'Smart' Labor Management System from UniFocus; Smart System Automatically Synchronizes Labor Schedules with Demand / February 2009

Heathman Hotel Partners with UniFocus to Upgrade the Guest and Meeting Planner Experience; Four Diamond Hotel Invests in Survey Analytics-Mystery Evaluation System / February 2009

InterContinental Hotels & Resorts Partners with UniFocus to Enhance Meetings Satisfaction Worldwide; UniFocus’ MEETINGScope™ New Global Brand Standard / January 2009

Best Western International Partners with UniFocus for Member Feedback to Enhance Service; UniFocus’ Feedback Methodology and Analytics Yield Better Intelligence / January 2009

Schweitzer Mountain Resort Taps UniFocus for Employee Engagement Initiative; Favorite Ski Resort for Pacific Northwest Selects UniFocus’ STAFFScope™ / December 2008

Setai San Diego Partners with UniFocus to up ‘Wow’ Factor; UniFocus Business Intelligence Brings Together All Survey Analytics / December 2008

Legendary Stoneleigh Hotel & Spa Selects UniFocus’ GUESTScope™; GUESTScope™ Enables Personalized Responses to Guest Feedback / September 2008

Kicking Horse Mountain Resort Partners with UniFocus for Guest Feedback; Canada’s Newest All Season Mountain Resort Selects GUESTScope™ / September 2008

Dallas CVB and UniFocus Expand Partnership; “Big D” Convention-Visitor Bureau Targets “WOW” Factor with SERVICEScope® / August 2008

New Castle Hotels & Resorts Launches GUESTScope™ Satisfaction Survey in All Independent Properties / August 2008

Thayer Lodging Partners with UniFocus for Higher Return; SERVICEScope® Ensures Perception Matches Dazzling Experience / July 2008

Millennium Hotels and Resorts Partners with UniFocus for Employee Engagement Initiative; UniFocus New Standard for Employee, Guest and Meeting Planner Feedback / July 2008

Halekulani Selects UniFocus Watson R.M. Budgeter and Labor Management System / June 2008

UniFocus Adds Key Executives for Next Growth Phase; Richard Haschke, Robin Rankin Join UniFocus / June 2008

Noble House Hotels & Resorts Taps UniFocus for New Resource Management System / June 2008

Dolce International Holdings, Inc. Taps UniFocus for New Budgeting System / June 2008

UniFocus’ Time & Attendance™ First to Seamlessly Integrate with “Smart” Labor Management System; Smart Workforce Management / June 2008

Troon Golf Partners with UniFocus to Re-Engage Staff; International Golf Management Company Launches Employee Engagement Initiative with STAFFScope® / May 2008

BestCities Global Alliance Taps UniFocus Expertise to Improve Operations; International CVB Organization Implements MEETINGScope™ to Increase Customer Satisfaction / April 2008

UniFocus’ STAFFScope® Endorsed by Dallas CVB: “Tremendous Value” ‘Big D’ Convention-Visitor Bureau Sees “Dramatic Increase in Employee Satisfaction” / April 2008

Prism Hotels & Resorts Rates UniFocus Second to None; STAFFScope® Evaluation Gets Crystal Clear Results / March 2008

Sanctuary on Camelback Mountain Sets Standard with UniFocus' Employee Feedback Solution; Top U.S. Resort Raises Bar with Web-based STAFFScope® / March 2008

Millennium Hotels and Resorts Selects UniFocus' MEETINGScope™; UniFocus' MEETINGScope is New Feedback Standard for All Millennium Hotel Properties in the United States / January 2008

UniFocus Client Improves Guest Satisfaction by 20%; Lions Gate Hotel and Other Independents Report Success with UniFocus' GUESTScope® 360-Degree Feedback Solution / January 2008

Fairmont Hotels & Resorts Taps UniFocus for New Labor Management System / December 2007

Gemstone Chooses UniFocus Programs to Enhance Employee, Guest Satisfaction; Luxury asset management company now using GUESTScope® and STAFFScope® to provide positive reinforcement for staff and guests while building retention/ October 2007

UniFocus to Unveil Mystery Shopping Evaluation Tool - SERVICEScope®; Susan Perrin to head new on-site service evaluation process providing actionable information with links to Guest and Employee Satisfaction / September 2007

Web-Based Time & Attendance Solution Now Available Through UniFocus; Web-based solution performs rich management reporting, advanced administrative functions and job costing capabilities to streamline payroll operations / September 2007

UniFocus to Showcase Labor Management and Business Intelligence Applications at HITEC; Greater intelligence means better marketplace positioning; Performance-management company to unveil new upgrades to coveted solutions / June 2007

Fairmont Scottsdale Princess Selects UniFocus’ Watson, R. M. ™ Financial Management Applications / May 2007

Hotel del Coronado Selects UniFocus’ Watson, R. M.™ Labor and Budgeter Financial Management Applications / March 2007

Coastal Hotel Group Selects UniFocus’ Watson, R.M. ™ Financial Management Applications; Alliance Rivals Business Intelligence at Major Hotel Brands / March 2007

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