Property Management and Central Hotel Solutions

MICROS-Fidelio provides a host of products to the hospitality industry.  These offerings include a complete range of full-featured Property Management and Central Hotel Solutions as well as integrated Restaurant Management Solutions.

Hotel Management

OPERA Enterprise Solution (OES)

The OPERA Enterprise Solution is a fully integrated suite of products that can be easily combined for deployment at any size organization — from the single-property hotel to global, multi-branded hotel chain environments. Hotels and chains can choose just the products and features they need; OPERA OES is modular and scalable. OPERA modules include property management, sales and catering, quality management, gaming and comp accounting, and mixed use condo/hotel room management. In addition, the OPERA Enterprise Solution offers central management products including the OPERA Reservation System for both guestroom and function space sales; the OPERA Customer Information System, a customer relationship management package specifically designed for the hospitality industry; and Sales Force Administration, which provides centralized lead management and sales support for regional and national Sales teams.
 

Integrated Restaurant Management

MICROS 9700 HMS

MICROS 9700 HMS is the most widely used point-of-sale solution in the leisure and entertainment marketplace. Built on years of industry experience, the entire 9700 HMS product suite is technology independent, running on MS SQL, Oracle, Multiple Windows platforms, and Linux. All 9700 HMS modules are web-delivered and enterprise enabled, making them easy to use while reducing total cost of ownership.  9700 HMS has proven installations ranging from small, specialized operations to large enterprise configurations spanning multiple properties in large geographic areas. Whether you operate one restaurant or hundreds, 9700 HMS has the functionality to meet your needs.

• 9700 Reservation and Table Management - Enterprise Reservations and Guest Experience Management using a single guest profile, updated with special requests, preferences and guest check details of each visit.
• 9700 Suites Management - food and beverage catering solution that allows you to facilitate web ordering, pre-orders/standing-orders, production management and pantry delivery management.
• 9700 Web Reporting, Auditing and Analysis - designed to deliver the information you need to run your business, right to your desktop.  The web design allows you to view high level information, such as net sales and drill all the way down to individual check detail quickly and efficiently.  Examples of analysis queries include menu engineering, void analysis, transaction queries and more.

The MICROS Restaurant Enterprise Series 3000 (RES 3000) is a unique series of integrated applications that includes Point-of-Sale, Enterprise Office, Restaurant Operations and Corporate Applications.  RES 3000 helps you build success through every level of your enterprise, from making sure each customer gets the right order on time to controlling prices, menus, and profits on a chain-wide basis. And it is scalable so it can serve your needs whether you’re a neighborhood restaurant or a worldwide chain. RES 3000 includes the following modules: POS, Enterprise Mgmt., Kitchen Display Systems, Labor Mgmt., Product Mgmt., Financial Mgmt., Forecasting, Transaction Analyzer and Export Utility. 

    Point-of-Sale
        MICROS 3700
    Enterprise Management
        Product Management
        Labor Management
        Financial Management
    Restaurant Operations Systems
        Kitchen Display Systems
        Transaction Analyzer
        Guest Services Solution
    Corporate Application
        Enterprise Management

mymicros.net

mymicros.net is a content rich Internet portal for the restaurant industry that includes access to hosted applications for point-of-sale, back office, data warehousing, business intelligence and other business applications and content. mymicros.net creates the next-generation model of restaurant enterprise systems and extends the capability for existing MICROS customers.

• EIP - an elegant yet very powerful data warehouse that is easily mined with a simple web browser.
• iCare - provide an easy way to setup and manage gift cards and point-based loyalty programs with complete reporting through mymicros.net.
• myinventory - easy-to-use and robust inventory application for managing inventories at either a single property or multiple outlets
• EMS - Automates all store data uploads to the point-of-sale for on the fly changes to menu items, prices, discounts, taxes and other POS-specific data.
• XBR Loss Prevention - provides a way for operations to monitor and report problematic point-of-sale entries as soon as data is processed

MICROS e7 Series Point of Sale (POS) system combines the reputation and reliability of MICROS hospitality technology with a price suitable for table service and quick service restaurants, delis, sandwich shops, nightclub/bar establishments, and more. MICROS e7 combines an all-in-one MICROS Workstation 4 (WS4) with a powerful embedded software application based on the Microsoft Windows® CE .NET operating system.

The MICROS e7 functionality which manages guest checks, staff productivity, menu offerings, and restaurant operations easily and economically; delivers the following benefits:
 

Mobile MICROS

MICROS is proud to offer its third generation handheld solution, the Mobile MICROS Handheld point-of-sale terminal.  The solution has been created specifically for the restaurant industry and is fully integrated with our 3700 and 9700 Point-of-Sale Systems.

JTECH

JTECH is the leading supplier of hospitality wireless communications systems, with solution including silent server paging, guest paging and manager/staff paging.  JTECH systems enhance profitability and create efficiencies by streamlining business communications within the restaurant, club, hotel or other hospitality environment.

• ServAlert - Allows chefs to page servers when orders are ready, optimizing efficiency; featuring the new rechargable ServerPass™ pager
• GuestAlert - Manages customer flow in full sevice and fast casual dining environments; featuring the popular "Glowster®" and GuestPass™ pagers.
• HostAlert - Coordinates various aspects of restaurant operations to maximize guest flow; featuring the popular "Glowster®" and GuestPass™ pagers, plus the InstaCall™ Alphanumeric pagers for integrated server messaging.
• ValetAlert - Allows guests to page the valet and have car delivered while paying the restaurant bill, or exiting/checking out of the hotel, elevating guest service levels; featuring StaffComm™hand-held push button transmitters