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MICROS Systems, Inc. (NASDAQ: MCRS), headquartered in Columbia, Maryland, is the world's leading developer of enterprise applications serving the hospitality and specialty retail industries. MICROS serves table service and quick service restaurants, hotels, the leisure and entertainment industry, and specialty retail stores, with complete information management solutions including software, hardware, enterprise systems integration, consulting and support. MICROS distributes its products through subsidiaries, independent dealers/distributors, and company-owned sales and service offices around the world. This global network consists of over 4,900 employees, more than 45 wholly or majority-owned subsidiaries and branch offices in major markets, and 90 distributors in 50 countries. MICROS is the global leader in the restaurant industry with more than 330,000 installations worldwide. MICROS is the only full systems solutions provider for all market segments with a global distribution and service network in place for major chains, regional chains, local independents, table service, and the quick service market. MICROS provides restaurant information systems comprising hardware and software for point-of-sale (POS) and operational applications, as well as a suite of back office applications that include inventory, labor and financial management, and other centrally hosted enterprise applications. For large enterprises MICROS provides a scalable solution to manage the very large and very complex operational requirements associated with hotels, casinos, airports, theme parks, stadiums and cruise lines. MICROS’s restaurant client base includes HMS Host, Ruby Tuesday's, Burger King, Auntie Anne’s, Whitbread, the Wynn Casino and Resort, Hilton Hotels, and M & T Bank Stadium, to name a few. Through its global markets subsidiary, MICROS-Fidelio International, MICROS continues to strengthen its worldwide position as the premier provider of enterprise-wide integrated information technologies for the hotel industry. MICROS-Fidelio has become "the standard" in the industry with over 26,000 installations worldwide. Its enterprise solutions include multi-property, fully integrated hotel systems encompassing property management systems, sales and catering systems, central reservation systems, customer information systems, revenue management systems, an Internet/global distribution system-based hotel reservation service called myfidelio.net, and installation and support services associated with the various software products. Through its global distribution and service network, MICROS-Fidelio serves all segments of the market including luxury, upscale, mid-price, economy, budget, full service, specialized service, and limited service hotels. MICROS’s hotel client base includes InterContinental Hotels Group, Shangri-La Hotels, Best Western, Four Seasons, Fairmont Hotels, Le Meridien Hotels, MGM Mirage, and Travelodge to name a few.
OPERA
Enterprise Solution (OES) The
OPERA Enterprise Solution is a fully integrated suite of products that
can be
easily combined for deployment at any size organization — from the
single-property hotel to global, multi-branded hotel chain
environments. Hotels
and chains can choose just the products and features they need; OPERA
OES is
modular and scalable. OPERA modules include property management, sales
and
catering, quality management, gaming and comp accounting, and mixed use
condo/hotel room management. In addition, the OPERA Enterprise Solution
offers
central management products including the OPERA Reservation System for
both
guestroom and function space sales; the OPERA Customer Information
System, a
customer relationship management package specifically designed for the
hospitality industry; and Sales Force Administration, which provides
centralized lead management and sales support for regional and national
Sales
teams.
o OPERA Reservation System o OPERA Customer Information System o OPERA Web Suite o OPERA GDS Interface o OPERA Sales Force Automation (SFA) o OPERA Revenue Management o OPERA Comp Accounting & Gaming o myFidelio.net
o OPERA Xpress o OPERA Lite o Operetta Hotel Software Solution o OPERA Sales & Catering o OPERA Vacation Ownership System (OVOS) o OPERA Kiosk
o OPERA Hosting Services eCommerce Solutions Interactive marketing success depends upon the ability to act a few steps ahead. Anticipate target sites. Appear in all the right places. Know how to engage customer attention- in an environment where navigational decisions are made in the blink of an eye. When designing an interactive marketing program, one size does not fit all. MICROS knows how consumers use the Internet and we have the tools to convert them. Hotel Internet marketing begins with a solid foundation of knowledge- not only of the complex network of the Web, but a thorough understanding of the hospitality industry. Join more than 800 hotels, resorts, restaurants, and spas worldwide, who depend upon MICROS for results-driven hotel Internet marketing management- from small, independent boutique properties to large international brands, located in more than 20 different countries around the world. MICROS's internet marketing solutions deliver unrivaled revenue to its hospitality clients. These robust eCommerce tools seamlessly interface with MICROS’s OPERA Enterprise Solution, providing your business with a comprehensive solution. o MyStayManager is a user-friendly mobile smart phone application that allows guests to create reservations and self-manage the details of their stay through their handheld device, when booking at participating hotels. Each hotel or hotel chain that subscribes to this service has its own branded and custom-designed MyStayManager application, unique to the individual business. MyStayManager’s ubiquitous real-time access to the OPERA database empowers the guest to an extent never before possible. Guests can conveniently interact with OPERA using their smart phone or other mobile device to manage the details of current and future stays in real time, wherever they may be. MyStayManager simplifies business or leisure travel for the guest and the hotel staff. o webHotel is the first eCommerce product and services platform to leverage OPERA-based hotel and customer data to strategically attract, persuade, and convert online travel consumers. It presents a seamless experience for customers to search for reservations, browse, and book in one place. At its core, webHotel features a user-friendly website design and management solution that serves customized “smart content” to users based on their web origin, previous web history, and preferences. webHotel addresses every phase of the buying funnel, from initial travel research through booking and even post-stay emails. The end-result is a truly integrated web presence that drives revenue and makes hotels more competitive in the online world. o webProposal is a unique web-enabled tool for creating, distributing, and managing professionally designed, customized Sales and Catering proposals. Hotel sales managers can select the proposal template they wish to use and webProposal automatically assembles a new proposal by pulling up-to-the minute client and contact information, sleeping room requirements, meeting facilities needs, catering specs, and other business block details directly from the OPERA database. Proposals are sent to clients via email as a URL link to an HTML format presentation and/or as a PDF document. o OPERA2Go provides a means to wirelessly connect hotel employees to the OPERA platform. As business changes and our industry becomes more focused on mobility, we too need to respond with the tools to handle the changing landscape. This agent-facing user interface designed to work on all mobile devices, extends the features found in the OPERA Enterprise Suite without the need for front-desk terminals. OPERA2Go functionality includes guest look-up, check-in and check out, room assignment, special requests, comments/notes, profile management, availability, and reservations management. With these capabilities, OPERA2Go has the ability to redefine how our hotel partners do business through greater Guest Service flexibility. myfidelio.net
- The Power of Hotel Distribution myfidelio.net is an enterprise solution
for the hospitality industry providing central reservation management
services
and connections to worldwide distribution channels. This advanced
e-commerce
solution connects individual hotels and hotel chains with the travel
trade and
end consumers allowing them to conduct travel related e-commerce. The myfidelio.net application is linked via a
switch company to
all four major GDS. Through this dedicated interface, hotels are
distributed to
more than 500,000 travel agency terminals worldwide. By using the internet booking facilities of
myfidelio.net,
hotels make their own website a real sales portal. In addition,
myfidelio.net
offers advanced distribution via online travel agencies and portals,
also known
as ADS (Alternative Distribution Systems). A key feature of the myfidelio.net application
is its ability to
create a single image inventory environment for each property that can
be
easily presented to all relevant sales channels. All MICROS-Fidelio
hotel
solutions can be integrated with the myfidelio.net application,
specially all
MICROS-Fidelio PMS (Property Management Systems) and ORS (Opera
Reservation
System). Integrated Restaurant Management Simphony™: MICROS’s
First Hospitality Solution using a Services Oriented Architecture (SOA)
and
Software as a Service (Saas) Simphony™,
MICROS’s first Software as a Service offering, is an enterprise,
service-oriented architecture (SOA), point-of-sale (POS), hospitality
product.
SOA allows organizations to deploy the hosted POS system using a design
that
provides flexibility, resiliency, and streamlined integration of
applications.
Simphony™ is designed for SaaS deployment into diverse environments to
deliver
the complex, mission-critical functions demanded by the most innovative
customers. SaaS alleviates the burden of software maintenance, ongoing
operation, and support. Simphony™
allows the client to be fully resilient and capable of performing
mission
critical operations in the event of an upstream failure. SOA allows for
the
integration of business functions such as property management systems,
paperless kitchen display systems, credit card interfaces, and
reporting at the
individual property or revenue center to ensure continuous system
operation.
Additionally, SOA allows for the elimination of costly local servers by
allowing only the necessary SaaS services to be run at the property
level. Although
Simphony™ may be implemented at a single property, the true value can
be found
in its ability to scale to a business with thousands of workstations
spread
over many properties. This Software as a Service solution can be hosted
using
one of MICROS’s four worldwide datacenters, or it can be self-hosted by
a
customer. The Enterprise Management Console allows for the management
of the
entire system from within a single application. Users are able to
create and
define the parameters of the enterprise, properties, and revenue
centers from
any PC that has access to the central server, thus allowing local users
to make
changes to their configuration if necessary.
MICROS
9700 HMS
Point-of-Sale System MICROS
9700 HMS is the most widely used point-of-sale solution in the leisure
and
entertainment marketplace. Built on years of industry experience, the
entire
9700 HMS product suite is technology independent, running on MS SQL,
Oracle,
and Multiple Windows platforms. All 9700 HMS modules are web-delivered
and
enterprise enabled, making them easy to use while reducing total cost
of
ownership. 9700 HMS has proven installations ranging from small,
specialized
operations to large enterprise configurations spanning multiple
properties in
large geographic areas. Whether you operate one restaurant or hundreds,
9700
HMS has the functionality to meet your needs. ·
9700 Reservation and Table
Management - Enterprise Reservations
and Guest Experience Management using a single guest profile, updated
with
special requests, preferences and guest check details of each visit. ·
9700 Suites Management - food
and beverage catering solution that
allows you to facilitate web ordering, pre-orders/standing-orders,
production
management and pantry delivery management. ·
9700 Web Reporting, Auditing
and Analysis - designed to deliver
the information you need to run your business, right to your desktop.
The web
design allows you to view high level information, such as net sales and
drill
all the way down to individual check detail quickly and efficiently.
mymicros.net mymicros.net is a content rich Internet portal
for the restaurant
industry that includes access to hosted applications for point-of-sale,
back
office, data warehousing, business intelligence and other business
applications
and content. mymicros.net creates the next-generation model of
restaurant
enterprise systems and extends the capability for existing MICROS
customers.
MICROS e7 Series Point of Sale (POS) system
combines the
reputation and reliability of MICROS hospitality technology with a
price
suitable for table service and quick service restaurants, delis,
sandwich
shops, nightclub/bar establishments, and more. MICROS e7 combines an
all-in-one
MICROS Workstation 4 (WS4 LX) with a powerful embedded software
application based
on the Microsoft Windows® CE .NET operating system. The MICROS e7 functionality which manages guest
checks, staff
productivity, menu offerings, and restaurant operations easily and
economically; delivers the following benefits:
From the outdoor deck to the coziest corner booth, the downstairs lounge to the rooftop bar, and in-seat ordering at sporting events, Mobile MICROS handheld technology allows you to service your customers wherever they are enjoying your hospitality. Our technology gives you and your staff the ultimate flexibility in providing excellent, immediate service that translates into increased operating efficiencies, greater profits, and an enhanced guest experience. MICROS continues to lead the way with innovative handheld technology. This solution has been created specifically for the hospitality industry and is fully integrated with our MICROS 3700, MICROS 9700, and Simphony point-of-service solutions. This sleek yet robust solution puts a wealth of profit building power right into your hand.
MICROS offers unparalleled mobility to the hospitality industry with a breadth of solutions designed for the restaurant consumer. From online ordering for the take-out customer on the go, to mobile payment processing, MICROS point-of-service solutions provide you the extensibility you need to offer an extraordinary guest experience.
JTECH is the leading supplier of hospitality
wireless
communications systems, with solution including silent server paging,
guest
paging and manager/staff paging. JTECH systems enhance
profitability and
create efficiencies by streamlining business communications within the
restaurant, club, hotel or other hospitality environment.
Louvre Hotels Streamlines IT Operations with
MICROS Centralized Enterprise Solution
Omni Hotels Enhances its Luxury Services with MICROS OPERA to Cover All of its Hotel Operations At the Atlantis, Paradise Island Cashless = Control with MICROS 9700 HMS Simphony, If The Solution Fits…and Greater Productivity to Large Hotel Chain Property Management and Central Hotel Solutions MICROS Recent News Releases |
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MICROS Systems, Inc. 7031 Columbia Gateway Drive Columbia, MD 21046-2289 Phone: 866-287-4736 (8:00am to 5:00pm EST) Email: info@micros.com Regional Headquarters -
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Regional Headquarters - Latin America:
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