MICROS Systems, Inc. (NASDAQ: MCRS), headquartered in Columbia, Maryland, is the world's leading developer of enterprise applications serving the hospitality and specialty retail industries. MICROS serves table service and quick service restaurants, hotels, the leisure and entertainment industry, and specialty retail stores, with complete information management solutions including software, hardware, enterprise systems integration, consulting and support. MICROS distributes its products through subsidiaries, independent dealers/distributors, and company-owned sales and service offices around the world. This global network consists of over 4,900 employees, more than 45 wholly or majority-owned subsidiaries and branch offices in major markets, and 90 distributors in 50 countries.
MICROS is the global leader in the restaurant industry with more than 330,000 installations worldwide. MICROS is the only full systems solutions provider for all market segments with a global distribution and service network in place for major chains, regional chains, local independents, table service, and the quick service market. MICROS provides restaurant information systems comprising hardware and software for point-of-sale (POS) and operational applications, as well as a suite of back office applications that include inventory, labor and financial management, and other centrally hosted enterprise applications. For large enterprises MICROS provides a scalable solution to manage the very large and very complex operational requirements associated with hotels, casinos, airports, theme parks, stadiums and cruise lines. MICROS’s restaurant client base includes HMS Host, Ruby Tuesday's, Burger King, Auntie Anne’s, Whitbread, the Wynn Casino and Resort, Hilton Hotels, and M & T Bank Stadium, to name a few.
Through its global markets subsidiary, MICROS-Fidelio International, MICROS continues to strengthen its worldwide position as the premier provider of enterprise-wide integrated information technologies for the hotel industry. MICROS-Fidelio has become "the standard" in the industry with over 26,000 installations worldwide. Its enterprise solutions include multi-property, fully integrated hotel systems encompassing property management systems, sales and catering systems, central reservation systems, customer information systems, revenue management systems, an Internet/global distribution system-based hotel reservation service called myfidelio.net, and installation and support services associated with the various software products. Through its global distribution and service network, MICROS-Fidelio serves all segments of the market including luxury, upscale, mid-price, economy, budget, full service, specialized service, and limited service hotels. MICROS’s hotel client base includes InterContinental Hotels Group, Shangri-La Hotels, Best Western, Four Seasons, Fairmont Hotels, Le Meridien Hotels, MGM Mirage, and Travelodge to name a few.
OPERA Enterprise Solution is a fully integrated suite of products that
easily combined for deployment at any size organization — from the
single-property hotel to global, multi-branded hotel chain
and chains can choose just the products and features they need; OPERA
modular and scalable. OPERA modules include property management, sales
catering, quality management, gaming and comp accounting, and mixed use
condo/hotel room management. In addition, the OPERA Enterprise Solution
central management products including the OPERA Reservation System for
guestroom and function space sales; the OPERA Customer Information
customer relationship management package specifically designed for the
hospitality industry; and Sales Force Administration, which provides
centralized lead management and sales support for regional and national
o OPERA Reservation System
o OPERA Customer Information System
o OPERA Web Suite
o OPERA GDS Interface
o OPERA Sales Force Automation (SFA)
o OPERA Revenue Management
o OPERA Comp Accounting & Gaming
o OPERA Xpress
o OPERA Lite
o Operetta Hotel Software Solution
o OPERA Sales & Catering
o OPERA Vacation Ownership System (OVOS)
o OPERA Kiosk
o OPERA Hosting Services
Interactive marketing success depends upon the ability to act a few steps ahead. Anticipate target sites. Appear in all the right places. Know how to engage customer attention- in an environment where navigational decisions are made in the blink of an eye.
When designing an interactive marketing program, one size does not fit all. MICROS knows how consumers use the Internet and we have the tools to convert them. Hotel Internet marketing begins with a solid foundation of knowledge- not only of the complex network of the Web, but a thorough understanding of the hospitality industry. Join more than 800 hotels, resorts, restaurants, and spas worldwide, who depend upon MICROS for results-driven hotel Internet marketing management- from small, independent boutique properties to large international brands, located in more than 20 different countries around the world. MICROS's internet marketing solutions deliver unrivaled revenue to its hospitality clients. These robust eCommerce tools seamlessly interface with MICROS’s OPERA Enterprise Solution, providing your business with a comprehensive solution.
o MyStayManager is a user-friendly mobile smart phone application that allows guests to create reservations and self-manage the details of their stay through their handheld device, when booking at participating hotels. Each hotel or hotel chain that subscribes to this service has its own branded and custom-designed MyStayManager application, unique to the individual business. MyStayManager’s ubiquitous real-time access to the OPERA database empowers the guest to an extent never before possible. Guests can conveniently interact with OPERA using their smart phone or other mobile device to manage the details of current and future stays in real time, wherever they may be. MyStayManager simplifies business or leisure travel for the guest and the hotel staff.
o webHotel is the first eCommerce product and services platform to leverage OPERA-based hotel and customer data to strategically attract, persuade, and convert online travel consumers. It presents a seamless experience for customers to search for reservations, browse, and book in one place. At its core, webHotel features a user-friendly website design and management solution that serves customized “smart content” to users based on their web origin, previous web history, and preferences. webHotel addresses every phase of the buying funnel, from initial travel research through booking and even post-stay emails. The end-result is a truly integrated web presence that drives revenue and makes hotels more competitive in the online world.
o webProposal is a unique web-enabled tool for creating, distributing, and managing professionally designed, customized Sales and Catering proposals. Hotel sales managers can select the proposal template they wish to use and webProposal automatically assembles a new proposal by pulling up-to-the minute client and contact information, sleeping room requirements, meeting facilities needs, catering specs, and other business block details directly from the OPERA database. Proposals are sent to clients via email as a URL link to an HTML format presentation and/or as a PDF document.
o OPERA2Go provides a means to wirelessly connect hotel employees to the OPERA platform. As business changes and our industry becomes more focused on mobility, we too need to respond with the tools to handle the changing landscape. This agent-facing user interface designed to work on all mobile devices, extends the features found in the OPERA Enterprise Suite without the need for front-desk terminals. OPERA2Go functionality includes guest look-up, check-in and check out, room assignment, special requests, comments/notes, profile management, availability, and reservations management. With these capabilities, OPERA2Go has the ability to redefine how our hotel partners do business through greater Guest Service flexibility.
myfidelio.net - The Power of Hotel Distribution
myfidelio.net is an enterprise solution for the hospitality industry providing central reservation management services and connections to worldwide distribution channels. This advanced e-commerce solution connects individual hotels and hotel chains with the travel trade and end consumers allowing them to conduct travel related e-commerce.
The myfidelio.net application is linked via a switch company to all four major GDS. Through this dedicated interface, hotels are distributed to more than 500,000 travel agency terminals worldwide.
By using the internet booking facilities of myfidelio.net, hotels make their own website a real sales portal. In addition, myfidelio.net offers advanced distribution via online travel agencies and portals, also known as ADS (Alternative Distribution Systems).
A key feature of the myfidelio.net application is its ability to create a single image inventory environment for each property that can be easily presented to all relevant sales channels. All MICROS-Fidelio hotel solutions can be integrated with the myfidelio.net application, specially all MICROS-Fidelio PMS (Property Management Systems) and ORS (Opera Reservation System).
Integrated Restaurant Management
Simphony™: MICROS’s First Hospitality Solution using a Services Oriented Architecture (SOA) and Software as a Service (Saas)
Simphony™, MICROS’s first Software as a Service offering, is an enterprise, service-oriented architecture (SOA), point-of-sale (POS), hospitality product. SOA allows organizations to deploy the hosted POS system using a design that provides flexibility, resiliency, and streamlined integration of applications. Simphony™ is designed for SaaS deployment into diverse environments to deliver the complex, mission-critical functions demanded by the most innovative customers. SaaS alleviates the burden of software maintenance, ongoing operation, and support.
Simphony™ allows the client to be fully resilient and capable of performing mission critical operations in the event of an upstream failure. SOA allows for the integration of business functions such as property management systems, paperless kitchen display systems, credit card interfaces, and reporting at the individual property or revenue center to ensure continuous system operation. Additionally, SOA allows for the elimination of costly local servers by allowing only the necessary SaaS services to be run at the property level.
Although Simphony™ may be implemented at a single property, the true value can be found in its ability to scale to a business with thousands of workstations spread over many properties. This Software as a Service solution can be hosted using one of MICROS’s four worldwide datacenters, or it can be self-hosted by a customer. The Enterprise Management Console allows for the management of the entire system from within a single application. Users are able to create and define the parameters of the enterprise, properties, and revenue centers from any PC that has access to the central server, thus allowing local users to make changes to their configuration if necessary.The hosted POS Simphony™ Enterprise Suite includes:
MICROS 9700 HMS is the most widely used point-of-sale solution in the leisure and entertainment marketplace. Built on years of industry experience, the entire 9700 HMS product suite is technology independent, running on MS SQL, Oracle, and Multiple Windows platforms. All 9700 HMS modules are web-delivered and enterprise enabled, making them easy to use while reducing total cost of ownership. 9700 HMS has proven installations ranging from small, specialized operations to large enterprise configurations spanning multiple properties in large geographic areas. Whether you operate one restaurant or hundreds, 9700 HMS has the functionality to meet your needs.
· 9700 Reservation and Table Management - Enterprise Reservations and Guest Experience Management using a single guest profile, updated with special requests, preferences and guest check details of each visit.
· 9700 Suites Management - food and beverage catering solution that allows you to facilitate web ordering, pre-orders/standing-orders, production management and pantry delivery management.
· 9700 Web Reporting, Auditing and Analysis - designed to deliver the information you need to run your business, right to your desktop. The web design allows you to view high level information, such as net sales and drill all the way down to individual check detail quickly and efficiently.
mymicros.net is a content rich Internet portal for the restaurant industry that includes access to hosted applications for point-of-sale, back office, data warehousing, business intelligence and other business applications and content. mymicros.net creates the next-generation model of restaurant enterprise systems and extends the capability for existing MICROS customers.
MICROS e7 Series Point of Sale (POS) system combines the reputation and reliability of MICROS hospitality technology with a price suitable for table service and quick service restaurants, delis, sandwich shops, nightclub/bar establishments, and more. MICROS e7 combines an all-in-one MICROS Workstation 4 (WS4 LX) with a powerful embedded software application based on the Microsoft Windows® CE .NET operating system.
The MICROS e7 functionality which manages guest checks, staff productivity, menu offerings, and restaurant operations easily and economically; delivers the following benefits:
From the outdoor deck to the coziest corner booth, the downstairs lounge to the rooftop bar, and in-seat ordering at sporting events, Mobile MICROS handheld technology allows you to service your customers wherever they are enjoying your hospitality. Our technology gives you and your staff the ultimate flexibility in providing excellent, immediate service that translates into increased operating efficiencies, greater profits, and an enhanced guest experience. MICROS continues to lead the way with innovative handheld technology. This solution has been created specifically for the hospitality industry and is fully integrated with our MICROS 3700, MICROS 9700, and Simphony point-of-service solutions. This sleek yet robust solution puts a wealth of profit building power right into your hand.
MICROS offers unparalleled mobility to the hospitality industry with a breadth of solutions designed for the restaurant consumer. From online ordering for the take-out customer on the go, to mobile payment processing, MICROS point-of-service solutions provide you the extensibility you need to offer an extraordinary guest experience.
JTECH is the leading supplier of hospitality wireless communications systems, with solution including silent server paging, guest paging and manager/staff paging. JTECH systems enhance profitability and create efficiencies by streamlining business communications within the restaurant, club, hotel or other hospitality environment.
Louvre Hotels Streamlines IT Operations with MICROS Centralized Enterprise Solution
Omni Hotels Enhances its Luxury Services with MICROS OPERA to Cover All of its Hotel Operations
At the Atlantis, Paradise Island Cashless = Control with MICROS 9700 HMS
Simphony, If The Solution Fits…and Greater Productivity to Large Hotel Chain
Property Management and Central Hotel Solutions
MICROS Recent News Releases
MICROS Systems, Inc.
7031 Columbia Gateway Drive
Columbia, MD 21046-2289
Phone: 866-287-4736 (8:00am to 5:00pm EST)
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