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www.m-tech.com
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Helping Hotels Exceed Guest Expectations

MTech has been developing software and hardware solutions to hotel operational challenges since 1993.  It's mission is to develop and sell innovative solutions which leverage existing, cost-effective technologies in order to maximize efficiency, revenues and guest satisfaction through proactive quality management.

It started as an early adopter of Windows and IVR technology and the development of its award winning Espresso! Quality Management Software. It has steadily added innovations previously unseen in hotels.  Here again, innovative in our marketplace, they have released HotSOS, PMWorks, QIC, HIP, and REX as Web-based SaaS solutions. Unique PDA, telephone, email and alphanumeric paging interfaces maximize overall workflow and communication between departments and streamline data collection and dispatching processes. In 2009, MTech partnered with Libra OnDemand to provide the industry's first on-demand Customer Relationship Management solution built entirely on the salesforce.com platform. Production, pre-installation, sales, marketing, and support are provided from the company’s headquarters facility in Miami.

Over 1,800 customers in over 40 countries using our solutions today include large Las Vegas hotels, as well as many of the world's finest hotel brands including Mandarin Oriental, Four Seasons, Jumeirah, Intercontinental, Sofitel and many more. Whether you are a five-star luxury hotel or a select service brand, we have a solution designed and built around your workflow to help you meet your goals.


   Guest Experience Management/Workflow Automation
Designed by M-Tech for multi-hotel enterprise operations and brands, the Hotel Service Optimization System (HotSOS) takes quality-management processes such as guest profiling and guest recognition, guest incident reporting and tracking, guest call center management etc.
  

Preventive Maintenance Software
Preventive maintenance software with brand-tailored PM tasks and schedules. PMWorks powered by HotSOS is the first ASP designed to handle the specific needs of hotel maintenance.
      

Room Expeditor

REX is a housekeeping room assignment and prioritization tool that turns the Right rooms faster with more cost efficiency. It is the first solution of its kind that streamlines the entire room assignment and clearing process and gets your guests into their rooms faster with Apple's new iPod Touch®, and iPhone® handhelds.



Libra OnDemand is a Software-as-a-Service (SaaS) Customer Relationship Management application that provides a comprehensive suite of hospitality-specific web-based applications to manage customer relationships, drive loyalty initiatives, focus sales, manage catering events and perform on-demand business analytics.


Press Releases


Also See: 'Haute’ technology - Sofitel Sydney Wentworth says ‘Bonjour' to HotSOS / September 2012

Legendary Service Ethic Inspires HotSOS Solution at the Sofitel Legend Metropole Hanoi / June 2012

Hilton Brisbane Continues Upgrade Theme with HotSOS Technology 'Refurb' / June 2012

Pan Pacific Nirwana Bali Resort 'tees' up technology upgrade with McLaren Technologies / May 2012

High-Tech Solutions Support Pedigree of Service at the InterContinental Singapore Hotel / May 2012

Grand Hyatt Hong Kong Teams With McLaren Technologies For New Tech and Task Management Upgrade / March 2012

McLaren Implements Technology 'Jazz' Up At Conrad Hong Kong Hotel / March 2012

Verizon Wireless and MTech Bring Enterprise Level Messaging to the Hospitality Business; HotSOS customers can now use any Verizon Wireless phone for dispatching service orders and achieving fast, reliable delivery of messages / December 2011

Newmarket International, Inc. Acquires MTech / November 2011

DAPage Provides Gateway Between Two-Way Radios and HotSOS; Kenwood now joins the MTech family of supported devices allowing more options to customers using its Hotel Service Optimization System / October 2011

MTech Adds HotSOS Functionality to Help Hotels Protect Against Legionnaire's Disease; To better respond to potential problems with stagnant water remaining in sink pipes in vacant guestrooms, MTech is addressing the potential health issue within HotSOS's Winter Release / October 2011

MTech Surpasses 2,000 Hotel Milestone; As the leading provider of guest-response, asset protection and workflow automation solutions nearly all the top names in hospitality trust MTech to help them improve guest experiences / September 2011

MTech Partners with SuiteLinq to Respond More Quickly to Guests' Service Requests; Seamless integration of MTech's Hotel Service Optimization System to the SuiteLinq marketing platform delivers the ultimate experience for guests and new revenue streams for owners / September 2011

Loews Hotels Migrating to MTech's HotSOS; The luxury hotel brand is now upgrading to MTech's Hotel Service Optimization System to heighten its already superior service delivery / Augsut 2011

McLaren Technologies Delivers the Latest in Guest Service Technology from MTech to the Internationally Renowned InterContinental Grand Stanford Hong Kong / June 2011

The Peabody Orlando Proactively Controlling Energy via MTech/Control Green Integration / May 2011

MTech's REX/Axxess Integration Fulfilling Guests' Requests for Service/No Service / April 2011

MTech / INNCOM Integration Streamlining Room Turns at Bardessono / March 2011

Droid™ Does . . . H2GO; MTech adds Android Device Support to its mobile HotSOS platform / January 2011

MTech Seeking Software Analyst/Developers to Support Growth; Miami-based company is growing its team to better handle its portfolio of hospitality applications, including HotSOS, REX, PMWorks and more . . . / November 2010

Guest Scores Rise for Platinum Hotels with Deployment of MTech's PMWorks; MTech's popular preventive maintenance solution is being used across all Platinum Hospitality Management properties; Since PMWorks was deployed, guest-service scores have soared / November 2010

Premier Hospitality Management Raising Productivity with PMWorks; Developed by MTech, the Web-based preventive maintenance solution maintains and extends the effective life of furnishings, fixtures and equipment at all 17 Premier Hospitality Management hotels / October 2010

Droid Does . . . REX: MTech adds Android Device Support to its Room Expeditor Tool; REX already running on iPod Touch and iPhone / June 2010

HotSOS on Your iPhone/iPod Touch? There’s an App For That. / June 2010

REX Room Expeditor from MTech Named 'Most Innovative Hospitality Technology' by HTNG / March 2010

Dubai-Based InfoScape Technologies Brings Middle East Presence to MTech’s HotSOS and REX Products; InfoScape to help hotels in the region improve service and reduce operating costs with MTech technology / January 2010

Montage Beverly Hills Among First to Benefit from MTech/MICROS OPERA Integration; Linking MTech’s HotSOS with the MICROS OPERA PMS creates a seamless service-oriented architecture in which guest requests are quickly satisfied / January 2010

Sea Island Resorts is Hip on MTech’s Hotel Inventory & Purchasing Solution; Award-winning multi-outlet island resort ties HIP into HotSOS to reduce paperwork, stay on budget and generate cost reports for service orders / October 2009

MTech, runtriz Partner to Speed Guest Service, Response Via iPhone, Blackberry and more . . .Equipped with their favorite touch-screen device, guests/staff use mobile technology to request/deliver services from virtually anywhere / September 2009

MTech Turns Control4 Platform into Hotel Profits; Guest self-service improves service levels and saves labor dollars / September 2009

The new Peninsula Shanghai Has Selected McLaren International's Pre-eminent Guest Incident Tracking and Workflow Automation Solution HotSOS / September 2009

Intelity Partners With MTech to Improve Guest Services for Customers; Hoteliers, guests get better services from interfaced ICE, HotSOS tools / August 2009

PMWorks Adds Efficiency, Capital Savings for Hotels; Preventive maintenance solution from MTech is helping to keep property service and product levels high while saving on equipment repair and replacement costs / August 2009

Gaylord Opryland Expects $220K in Annual Housekeeping Savings, Better Guest Service Via MTech's REX; Operating on the Apple iPhone/iPod touch platform, MTech's new Room Expeditor tool helps turn Opryland's 2,881 rooms faster and provide room customization / July 2009

Chicago’s theWit Hotel Taps MTech, DOCOMO for High-tech Solutions / June 2009

Toscana Country Club, MTech Team to Maintain True Luxury Experience; Alliance signals MTech’s deeper surge into the management company arena as an approved preventive-maintenance solution / June 2009

KoolConnect Offers High End Guest Self-Service at Jumeirah Essex House on HotSOS Platform; System allows guests to order popular amenities and services from guestroom TV / May 2009

White Lodging Reduces Maintenance Labor Costs by 25% via PMWorks Intelligent Scheduling Algorithm, MTech’s flexible preventive-maintenance solution adjusts staff schedules at the corporate level to match reductions in occupancy at the property level / May 2009

MTech and Ascom (US), Inc. Partner to Provide Two-way Integration with HotSOS / May 2009

MTech's REX Rolls Out at New Bardessono Hotel in California's Napa Valley Operating on the Apple iPhone/iPod platform, MTech's Room Expeditor tool speeds housekeeping turnaround, improves efficiency, paves way for "green" honors /March 2009

MTech Continues Customer-Centric Push by Adding Best-of-Breed CRM via Libra OnDemand; New Software as a Service sits on the force.com platform, offering the finest business-analytics tools for Guest Profiling, Loyalty & Rewards, and Sales & Catering / March 2009

Landmark New York City Hotel Adopts MTech/Digital Radio Integrated System; The world-renowned Carlyle in Manhattan benefiting from new HotSOS cost-reduction tool that streamlines staff communications and services and boosts guest satisfaction / March 2009

Sam Acheampong Joins MTech as European Sales Manager; Based in London, Acheampong to expand reach of MTech's guest-services management solutions, including HotSOS, PMWorks and REX, across Europe / February 2009

McLaren International Distributes MTech’s HotSOS, Expanding HotSOS Support in Asia and Oceania / October 2008

LXR Luxury Resorts & Hotels Converts to MTech's HotSOS to Manage Guest Services; Leading resort and hotel company's services-management upgrade will generate benefits on corporate as well as property level / September 2008

MTech, White Lodging Develop TACT to Tackle and Track Guest-Service Issues; Industry's leading innovator in technology works side-by-side with leading management company to provide its hotels with quality guest service / September 2008

MTech First to Employ New Technology Offering More Efficient, Less Costly Communications; HotSOS interface offers increased communications efficiency and guest satisfaction while reducing costs / June 2008

Meet REX - Housekeeping's New Best Friend; Operating on the Apple iPhone/iPod touch platform, MTech's new Room Expeditor tool helps housekeeping departments turn rooms faster and provide room customization / June 2008

Joie de Vivre Hotels Installs HotSOS to Help Enhance Guests' 'Joy of Life'; California's largest boutique hotel company begins first phase with installation of MTech's Hotel Service Optimization System in 10 Joie de Vivre properties / June 2008

Station Casinos, Inc. Bets on MTech's HotSOS to Provide Winning Guest Service at 11 Hotels; System-wide roll out of MTech's Internet-based guest-response system exclusively enables the company to consolidate operations of 11 property-based PBX operations to an offsite, centralized Guest Call Center facility / May 2008

Microsoft Gold Certified Partner Status Awarded to MTech for HotSOS; Internet-based Hotel Service Optimization System meets Microsoft criteria for independent software vendors; Gold Partner certification confirms MTech's expertise and ability to meet customers' needs / May 2008

Experts Discuss Innovative Alternatives for Onsite Communications; MTech orchestrates webinar on wireless device technology to remove mystery surrounding on-site communications options and discuss today's unique communications needs; 94% of participants polled said webinar was informative / March 2008

JHM Hotels Partners With MTech for its PMWorks Preventive-Maintenance Program; Award-winning owner/operator of full- and limited-service hotels hails PMWorks for its ability to reduce labor costs and increase guest satisfaction / March 2008

L.A. Hotel Turns to HotSOS/Vocera Technology to Ensure Top Service; InterContinental Los Angeles Century City enhances its renowned reputation for world-class service with unique technology combination / December 2007

MTech Celebrates Milestone Installation of PMWorks Preventive-Maintenance Solution; Interstate-managed Hilton Garden Inn El Paso / September 2007

SDC Solutions and MTech Join Development Forces to Improve Guest Service; IntelliDESK® Integrates with HotSOS to Streamline Guest Service Workflows / August 2007

MagiNet Distributes MTech’s HotSOS, Expanding HotSOS Support in Asia, Middle East and Africa Global technology integrator will bring MTech’s Software as a Service (SaaS) guest incident tracking and workflow automation tools to its customer base of more than 600 hotels in 40 countries / August 2007

SaaS a Success for MTECH Customers; MTech has grown its offering to meet growing customer demands at a swift pace in great part because of the benefits of hosted solutions. See more in Booth 1028 at HITEC! / June 2007

MTech’s HIP Software Helps HotSOS Users Easily Control Inventory, Stay on Budget; Hotel Inventory and Purchasing module eliminates major portion of purchasing paperwork that can turn inventory recordkeeping into an operational nightmare / February 2007

HotSOS Goes Global with Multiple Language Capability; SaaS Hotel users can operate in multiple languages, including double byte characters while corporate management analyzes data in one set language/ February 2007

MTECH's QIC Provides Quick, Efficient Way to Conduct Quality Inspections; Quality Inspection Console streamlines inspection process, leading to improved employee performance, cleaner rooms, and enhanced guest satisfaction / February 2007

Sandia Resort & Casino Bets on HotSOS as Best Way to Ensure Guest Satisfaction; New Mexico’s Indian Gaming property chooses MTech’s Hotel Service Optimization System to help staff respond quickly to guest concerns and track recurring problems/ January 2007

High-Tech Hotel 1000 Taps HotSOS, Vocera to Streamline Guest-Response; MTech’s Internet-based Hotel Service Optimization System raises the bar for guest service at luxury mixed-use development in Seattle / January 2007

CSM Lodging Begins Installation of MTech’s PMWorks in All its Hotels Nationwide / November 2006

Jiten Hotel Management Installing MTech’s PMWorks Preventive Maintenance Solution; Jiten executive cites PMWork’s worth as an easy-to-use Internet-based tool that helps increase guest satisfaction, maximize profitability and preserve asset value / November 2006

MGM Grand Las Vegas Turns to MTech to Streamline Guest Services Work Flow; HotSOS Internet-based guest services tool helps world-class Vegas venue improve on even its own high standards of operation / June 2006

New York City-based DHG Chooses HotSOS to Enhance High Guest-Service Standards; Owner of Affinia and The Benjamin upscale/luxury brands installing MTech’s Internet-based guest-service system in all its hotels / June 2006

Leading Chicago Hotel ‘Migrates’ to HotSOS to Maximize Guest Services, Satisfaction; InterContinental Chicago now features MTech’s Internet-based Hotel Service Optimization System to streamline service response / June 2006

Interstate Hotels & Resorts Installs PMWorks in All of its Crossroads Division Properties; Executive says company’s priority of protecting owners’ assets efficiently and effectively led to division-wide install of innovative preventive-maintenance software / May 2006

Hampton Inn Becomes 750th Hotel to Install M-Tech’s Preventive Maintenance Solution / March 2006

MTech, PAR Springer-Miller Systems Interface Improves Guest Service; New XML interface between MTech’s HotSOS (Hotel Service Optimization System) and PAR Springer-Miller Systems SMS|Host property-management system makes guest satisfaction “automatic” / November 2005

MTech Launches PMWorks Plus Internet-Based Tracking of Work Requests & Guest Incidents / July 2005

Mandarin Oriental, New York Accelerates Service with MTech's HotSOS / June 2005

New Facility for MTech a Win for Employees, Customers and Community / May 2005

MTechs PMWorks Earns Its 500th Customer and Continues to Help Hotels Automate Preventative Maintenance / February 2005

Exciting New ASP From M-TECH Helps Hotels Deliver On Service Promises And Exceed Guests’ Expectations / June 2004

Marriott International Partners With M-Tech For Online Preventive Maintenance / June 2004

Guests at the Hilton London Metropole Just a Phone Call Away From Immediate, Personalized Care With MAGIC (Managing All Guests’ Incoming Calls) and M-Tech’s Espresso! Rapid Response System / October 2003

Town and Country Resort & Convention Center Leverages M-Tech Espresso! Rapid Response System to Enhance Guest Satisfaction / September 2003

Mohegan Sun Leverages Espresso! Rapid Response to Gain Service Upper-hand / April 2003

Gaylord Palms leverages M-Tech’s Espresso! Quality Management Solution to Extend Award-winning Guest Service / July 2003

M-Tech Partners With PRPRO / April 2003

Contact:
Luis Segredo 
President 
M-Tech 
Tel: (305) 256-0429 
lsegredo@m-tech.com

Clyde Edson 
PMWorks National Account Executive 
MTech 
Tel: (407) 275-5186 
cedson@m-tech.com

http://www.m-tech.com/

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