Intelity's ICE (Interactive Customer Experience™) software, with its dazzling guest interface and ICS (ICE Control System) backend management, was recognized by a global vote of hoteliers as the “Most Innovative Hospitality Technology” in the industry in 2010.

As the world’s first fully interactive guest service interface with full, real time backend management tools, ICE was designed by and for hoteliers to generate higher revenue, reduce operational costs and increase guest satisfaction.

ICE software does this by monitoring guest requests in an easy-to-read format which allows hotel management to identify strengths and weaknesses and streamline services. As a result, hotels are reporting a dramatic increase in areas such as in-room dining checks, hotel restaurant reservations, guest service efficiency, activities revenues, and direct marketing revenue.
 
ICE technology is available in five different versions. These include: ICE Touch (on in-room touch screens and iPads); ICE Mobile (on smartphones); ICE TV (on in-room TV’s); ICE Lobby (on touch screens) and ICE Connect (on laptops). No matter which version(s) a hotel chooses, ICE is custom branded and designed with the hotel’s guest service content.

ICE has been installed in some of most well-recognized brands including Marriott, Hilton, Westin, Hyatt and Wyndham. It is expected to be in 500,000 rooms throughout North America, Caribbean and Latin America by mid 2011.

Please acquaint  yourself with ICE here on our site.

What Intelity's hotel partners are saying

"ICE empowers our guests to customize and enhance their own stays by making it much easier for them to select the services and extras they wish. ICE delivers for us incremental revenues where we might have expected and very often where we didn't."

"ICE is the first full function, thoughtfully designed and stable platform that has measureable ROI."

"Intelity is two years ahead of everyone else."

"Others promise solutions in the future. Intelity has them now."

At Intelity, it is our goal to continually sharpen the cutting edge of guest service technology from our compelling guest interface to our backend management tool. Everything we do has one goal – to help our customers achieve their goals.