Association of Hospitality Advisors Code of Ethics
1. We acknowledge ethics and morality as inseparable elements of doing business and we will test every decision against the highest standards of honesty, legality, fairness, and conscience.
I hereby affirm that I have read and understood, and aspire to abide by, the International Association of Hospitality Advisors Code of Conduct.
IAHA Candidate_____________________________________ Date______________
Witnessed by____________________________________________ Date______________
The International Association of Hospitality Advisors was founded in recognition of the public need for competent, unbiased advice, professional guidance and sound judgment on the many diversified problems encountered in the hospitality industry.
The Association believes that by clearly recognizing the consulting function as a profession, and by organizing the collective knowledge and experience of those engaged in hospitality consulting, the quality of consulting services to the industry will be greatly enhanced. Members of the Association have demonstrated their integrity and are qualified by their experience, training and knowledge to develop and express sound judgement on issues in the hospitality industry.
This Code is designed to serve notice to the public that members will assume the obligation of self-discipline above and beyond the requirements of law and that members will maintain a high level of ethics and professional service. The Association enforces the Code by receiving and investigating all complaints of violations and by taking disciplinary action, including censure, suspension, or revocation of membership against any member who is found to be guilty of code violation or who willfully supports the practice of code violation.
It is a desire for the respect and confidence of the hospitality industry and of society that should motivate the consultant, or member, to maintain the highest possible ethical conduct. The loss of that respect and confidence is the ultimate sanction.
In recognition of the public interest
in their obligation to the profession, members of the Association must
agree in writing to comply with the following articles of professional
I. PROFESSIONAL ATTITUDE AND BEHAVIOR
A member of the International Association of Hospitality Advisors shall conduct all professional activities in a manner that reflects credit upon the member, the Association, and the hospitality industry.
1. Members will not take personal, financial or other advantage of inside material or information resulting from their professional relationship with clients unless proper, full disclosure has been made; nor will they provide the basis on which others might take such advantage.
II. RELATIONSHIPS WITH CLIENTS
A member of the International Association of Hospitality Advisors must not accept any assignment or engage in any practice involving a violation of the law, this Code or the member’s specific ethical responsibilities. A member must immediately withdraw from any assignment if such a violation is identified.
A. General Responsibilities
1. Members shall, before accepting an engagement, confer with the client or prospective client in sufficient detail and gather sufficient facts to gain an understanding of the perceived issues, the objectives to be achieved, the scope of assistance needed and the possible benefits that may accrue to the client.
3. Members will advise the client of any significant reservations they have regarding anticipated benefits of an engagement. They will not accept an engagement in which they cannot perceive a client benefit.4. Members will not promise any benefit that is not within their control to deliver.
B. Independence, Objectivity, and Integrity
1. Members will assume an independent position with the client, making certain that advice to clients is based on impartial consideration of all pertinent facts and responsible opinions. Members will not knowingly present a misleading report.C. Arrangements with Clients
1. The valuation of services and the procedures by which fees are charged are matters of individual preference and are based upon agreement between the consultant and client. However, members will agree with the client in advance on the basis for charges, including the reimbursement of expenses.D. Due Professional Care/Competency Provision
1. A member may not accept any assignment which is beyond the scope of the member’s competency, knowledge and expertise unless the member obtains the needed knowledge or expertise from other sources.
4. Members will perform each engagement on an individualized basis and will develop recommendations designed specifically to address each client's issues. Such solutions should be realistic and practical, clearly understood by the client and capable of being implemented by the client.
III. PROFESSIONAL RELATIONSHIPS
Members of the International Association of Hospitality Advisors recognize that from time to time they will be working with other professional hospitality consultants as well as those from other disciplines and that it is necessary to adhere to certain standards of conduct in order to maximize the benefits to clients as well as to maintain the professional relationships within the profession.
1. Members recognize their responsibility to the profession to share with their colleagues the general body of knowledge and nonproprietary approaches they use in serving clients.
IV. PROCEDURES FOR HANDLING ALLEGED VIOLATIONS OF CODE OF PROFESSIONAL CONDUCT
The purposes of the procedures are to provide a mechanism for determining the merits of complaints against members in a fair hearing before an unbiased tribunal; to protect the rights, privacy, and professional reputations of members; and to protect the rights and interests of clients in dealing with members.
1. Any person, member or nonmember, may file a charge of misconduct against a member. Misconduct is deemed to be any violation of the Code of Professional Conduct. The charge may be formal or informal.
3. Upon receipt of an informal complaint of misconduct on the part of a member, the Chairman initiates a confidential inquiry to confirm its substance. If there is reasonable ground for the complaint, the chairman formulates a statement of charges, to which the accused member may file an explanation or rebuttal within 30 days. If the Chairman of the Professional Conduct Committee and the Association Chairman jointly determine that the charges are sufficiently serious, the whole Committee will review the matter and recommend one of the following courses: dismiss the complaint; instruct the Chairman to obtain additional information required to arrive at a decision; instruct the Chairman to send a letter to the offending member in the nature of a warning or immediate cease and desist order. If the same violation occurs after a cease and desist order has been communicated to a member, a formal charge will be entered against the offending member.
ARTICLE I. NAME
The name of this organization shall be the "International Association of Hospitality Advisors."
ARTICLE II. PURPOSE
The Association is founded as an association of professional individuals dedicated to the advancement of the hospitality industry.
The mission of the Association is to advance the profession of consulting within the hospitality industry by enhancing the quality of services provided to clients, by influencing related industries and by providing a vehicle for recognition of its members. To this end, the Association:
1. Promotes high standards in the conduct of hospitality consulting as evidenced by the Association’s Code of Professional Conduct;
2. Serves as a resource of special skills and expertise;
3. Serves as a support body for the profession; and
4. Anticipates and responds to present
and future needs and uses within the hospitality industry.
ARTICLE III. MEMBERSHIP
A. Classes of Membership
1. The Association shall be composed of individuals, not organizations.B. Members
1. Candidates for membership shall be individuals only, not organizations, corporations or groups.a. Check references and conduct a personal interview with the candidate.
b. Review two specific assignments undertaken in the past two years.
c. The Board directs the Membership Committee to submit all screened candidates to the Board for approval prior to submission of the candidacy to the membership for vote. Board approval shall require an 80 percent vote of the Board quorum.
7. Admission shall be by an 80 percent vote of a membership quorum.
8. Criteria for admission as a Member are:
c. Sale of a service as opposed to a product;a. Practicing hospitality consultant for three consecutive years immediately preceding invitation or two consecutive years if candidate has ten years of hospitality experience or experience in his or her respective profession;
9. From time to time the Board may limit the number of candidates approved for membership on an annual basis.d. Service to a minimum of three clients within the past twelve months immediately preceding the invitation;
C. Honorary Members
1. Honorary membership shall be by vote of three-quarters of the Members to extend an invitation to such persons that the Board of Directors has deemed to be in the best interest of the Association for such persons' contribution to the hospitality industry or the hospitality consulting profession.
D. Retention of Membership
An individual shall retain membership
by the timely paying of dues, continuing as a practicing hospitality consultant,
as defined in B.8.g. above, and by remaining in compliance with the criteria
appropriate to the individual's class of membership as such criteria are
from time to time established by the Board.
E. Termination of Membership
Voluntary termination shall be by
resignation in writing to the Board. Involuntary termination shall be in
writing to the Member for cause upon a three-fourths vote by the Board
in accordance with the Code of Professional Conduct; except, however, in
the event that involuntary termination is on the basis that the Member
no longer meets the criteria for membership; then no finding of cause shall
F. Reinstatement of Membership
1. A Member who has voluntarily terminated membership may reapply for membership and may be readmitted on a three-fourths vote of the Board, excluding other membership application processes.
ARTICLE IV. DUES
Annual membership dues shall be such amount as determined by the Board from time to time. There shall be no dues for Honorary Members.
Dues are payable annually on January 1 for the upcoming year; dues past due for more than sixty days shall constitute failure to meet the criteria for membership.
Candidates for membership shall pay
a candidacy fee, to be established by the Board from time to time, to cover
the cost of the invitation process.
ARTICLE V. OFFICERS
1. The officers shall include the Chairman, President, Executive Vice-President, Secretary, Treasurer, and such additional Vice-Presidents as the Board may from time to time create.B. Election
1. The officers shall be nominated from the Members by the Nominating Committee and elected by a simple majority of the membership for a term of one year or until their successors are elected and installed; except, however, the term of the Treasurer shall be for two years and the President shall in effect have a term of two years in that he or she automatically becomes Chairman upon completion of the term as President.C. Duties
2. Presidenta. The Chairman shall be the immediate past President.
3. Executive Vice-Presidenta. The President shall be the Chief Executive Officer of the Association, shall be ex-officio Member of all committees and shall perform and direct such other activities as the Board may from time to time approve.
The Executive Vice-President shall assist the President and assume the duties of the President in the absence of the President. The Executive Vice-President is an ex-officio Member of all committees and shall perform such other duties as the Board may from time to time direct.4. Secretary
The Secretary shall be responsible for keeping, maintaining and disseminating all internal and external nonfinancial corporate communications of the Association as well as all non-financial minutes and records.5. Treasurer
The Treasurer shall be custodian of the funds of the Association, shall be responsible for keeping and maintaining the books and records and disseminating all internal and external financial information of the Association, and shall share responsibility with the President for preparation and presentation of the annual budget of the Association at the annual meeting.6. Removal of An Officer
An officer may be removed only for cause and that by:
a. A three-fourths vote of the Board of Directors; or
b. A two-thirds vote of the Members,
whether assembled or by proxy.
ARTICLE VI. BOARD OF DIRECTORS
A. Eligibility for MembershipAny Member in good standing shall be entitled to be elected a Member of the Board of Directors; except, however, no more than one Board Member shall be from the same firm or organization.
The Nominating Committee shall present a slate of at least one candidate for each vacancy to be filled on the Board of Directors, which slate shall be published in writing to the membership not less than ninety days prior to the annual meeting. In addition, nominations may be made from the floor at the annual meeting.
The Board of Directors may be elected by the adoption of the slate presented by the Nominating Committee. In the case of floor nomination or multiple nominations for single openings by the Nominating Committee, then voting shall be by Board opening with secret ballot.
D. Term and Composition of BoardE. Duties
The Board of Directors shall have full authority to direct the operation of the Association consistent with these By-Laws and the laws of the State of Florida. The Board may appoint, delegate and otherwise authorize others to act in its behalf and may compensate such others for so doing.
Vacancies among directors may be filled by majority vote of the remaining Members of the Board. Persons so elected shall serve the unexpired term or until the successor shall be elected and installed.
G. Removal of Directors
A director may be removed for cause only and for that by:
1. A three-fourths vote of the Board of Directors, or2. A two-thirds vote of the Members, whether assembled or by proxy.
3. In the event that a director does not attend two regularly scheduled Board Meetings within that director’s term, the Board shall vote as to whether that nonattending Member shall be removed for cause.H. Meetings of the Board
1. Board meetings shall be at the annual meeting and at such other times as the business of the Association shall require.2. Meetings may be by telephone.
3. Special meetings of the Board may be called by the Chairman.
1. A majority of the Board shall constitute a quorum.
ARTICLE VII. COMMITTEES
A. Standing Committees
The standing Committees shall be Membership, Nominating, Professional Conduct, and Marketing.
B. Standing Committee Composition
1. With the exception of the Nominating Committee, the President shall appoint the Chairman of each standing committee. The Chairman of the Board shall be the Chairman of the Nominating Committee. The Chairman of a standing committee shall select the members of that committee with the approval of the Board.C. Special Committees
The Board or the Chairman may appoint special committees from time to time.
D. Committee Operation
Committees shall direct and manage
their affairs according to these By-Laws and the rules and procedures established
by the Board.
ARTICLE VIII. MEMBERSHIP MEETINGS
A. Annual Meetings
The annual meeting shall be held at such time and place as the Board shall set at the immediately preceding annual meeting.
B. Special Meetings
1. Special meetings of the membership may be held at the call of the Board or the majority of the membership following thirty days written notice.C. Other Meetings
The Association may hold such other additional meetings from time to time as the Board approves
A simple majority of the membership shall constitute a quorum for any meeting of the membership.
Each Member shall have one vote, and a simple majority of those present and voting or returning a mail ballot shall decide all questions, except that it shall require a two-thirds vote of the Members to reverse a Board action, to amend the By-Laws, or to remove a director. Approval for membership shall require an 80 percent vote of a membership quorum.
F. Record of Meetings
1. Any called meeting of Members of the Association shall be recorded in minutes. Except in the case of a meeting other than the annual meeting held not more than thirty days prior to the request, such minutes shall be provided within fifteen (15) days of their request to any Member of the Association.
ARTICLE IX. FISCAL YEAR
The fiscal year of the Association
shall be a calendar year.
ARTICLE X. INDEMNIFICATION
Any officer, director or Member acting
by or on behalf of the Association in a Board-approved manner shall be
defended and held harmless by the Association to the extent of its funds
and any insurance, which insurance shall be obtained as soon as the Association
is able, against any action or proceeding of any kind, provided only that
the action taken by such officer, director or Member was taken in good
ARTICLE XI DISSOLUTION
In the event of dissolution of the Association and after payment of all debts and other obligations, the assets of this Association shall be dedicated or transferred only in accordance with the purposes set out herein and the laws of the State of Florida.
The unanimous vote of the Board and
three-quarters of the Members shall be required to dissolve the Association.
ARTICLE XII AMENDMENTS AND RULES
These By-Laws may be amended by two-thirds vote of the Members at a regular or special meeting or mail ballot, provided only that such proposed amendment and the reasons therefor shall have been submitted to the membership in writing not less than thirty days prior to the date of the vote.
B. Rules of Order
"Robert's Rules of Order Newly Revised'
shall be the rules of parliamentary procedure governing the conduct of
all meetings of the Association not otherwise provided for in these By-Laws.
Various components of these ByLaws, Code of Conduct, Code of Ethics, Candidate Application and other items in this web site were supplied by members of the International Society of Hospitality Consultants.