Carol Verret Consulting
How to Use Consultants Effectively –
Carol Verret / August 2001
|I know that everyone out there sees
these articles written by consultants and says to him or herself “That’s
nice – but how does that apply to me?”
All organizations reach a point at some time when they are aware that they could be doing things better or differently. One or several areas of the operation are not achieving their goal or are not functioning as efficiently as they might. The Corporate Office, General Manager and the Department head may aware of the problem but unable to offer or formulate an effective remedy. This is where the timely employment of a consultant can reap measurable returns.
The issue or problem may be short-term. For example, a property or a group of properties may be undergoing a franchise change. To effectively manage the change and maximize the opportunity will require an intense effort, analysis and focus that will stress the existing organization’s resources and potentially jeopardize the well being of the rest of the operation. This is a situation where a consultant can assist in managing the change until the conversion is complete and the newly franchised properties have stabilized.
Another example is when a position is stubbornly vacant and the right candidate has yet to materialize or the position is such that it can be effectively filled on a part-time basis. To leave the position vacant is hurting the operation but to make a hasty decision has long-term consequences. This is an illustration of how a temporary arrangement with a consultant can keep the operation moving smoothly until a position can be permanently filled.
In other situations, the issue may be more long term and the effective use of a consultant on an ongoing basis may be a cost effective solution to the problem. For example, a smaller organization may not have the resources of a larger company in oversight or training. The example comes to mind of a small company in which several hotels are seeing market share and REVPAR index slide and need assistance to turn the situation around and provide ongoing support. Where there is no corporate regional Director of Sales or for those regional DOSs whose time is already spread thin, a good consultant can fill that requirement on an ongoing but part-time basis at a rate of remuneration far less than the addition of a permanent, full time staff member.
The list of potentially problem areas is relatively endless and includes any number of operational, technical and customer service areas. A consultant allows you to hire a level of expertise that you might otherwise not be able to afford.
But lest you think that this is self-serving – allow me to provide the
view from the other side; what makes a ‘consultant-client’ relationship
work for the benefit of both. A good consultant-client relationship
is a professional marriage. A consultant wants to provide value to
the client but recognizes that it requires a bit of work on both sides.
Let me share with you how to maximize a consulting relationship:
A good consultant is not someone who is ‘between jobs’ or unemployable. Most have held positions of responsibility and produced results for their employers. That is how they developed their expertise. They are doing what they do for various reasons and not looking for a job. A good consultant has usually been offered numerous jobs by clients but prefers to do consulting for the challenge, variety and flexibility that it affords.
A good consultant is a consummate ‘hole plugger’ and problem fixer that
can generate many times their fees in additional revenue provided that
you, the client, know how to use them effectively.
Carol Verret and Associates Consulting and Training offers training and consulting services to the hospitality industry in the areas of sales, marketing and customer service. For a complete description of her services, log onto her web site at http://www.carolverret.com, contact her via email at firstname.lastname@example.org or phone (303) 618-4065.
© 2001 all rights reserved
3140 S. Peoria St, PMB 436
Aurora, CO 80014
Web Site: http://www.carolverret.com/
|Also See:||How Soft Is Your Hotel's Economic Landing? / Carol Verret / Aprl 2001|
|The ‘Value Proposition’: Marketing Yourself to Prospective Employees / Carol Verret / January 2001|
|Generation Y: Motivating and Training a New Generation of Employees / Carol Verret / November 2000|
|Why Customer Service Seminars Don't Work / Carol Verret / October 2000|
|Creating a Culture of Customer Service / Carol Verret Consulting and Training / Sept 2000|
|FAT, DUMB AND HAPPY – The Seasonal Boom and Bust Cycle / Carol Verret / August 2000|
|Surf's Up - Ride the Wave or Miss the Boat -The Effective Use of Technology in Hotel Sales / Carol Verret / July 2000|
|Measuring Effectiveness of Hotel Sales Departments / Carol Verret / June 2000|
|Hotel Sales Training - The Need for Immediate Results / Carol Verret/ May 2000|