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German
hoteliers respond to the consolidation boom
The growing presence of foreign operators on German soil arid the wave
of takeovers and mergers internationally have caught the attention of German
hoteliers. Germany's own hotel groups continue almost without exception
to he national chains, privately held, with little or no presence abroad.
A number of recent developments suggest they are beginning to sense danger
in remaining strictly domestic. With the takeover game too costly for most
strategic alliances are the preferred approach:
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The Munich-based Arable group surprised the industry late last year with
the announcement of a joint venture with Sheraton. The dozen existing Arabella
hotels -including properties in and near Munich, Frankfurt and at Dusseldorf
airport - have been renamed "ArabellaSheraton." Of greater long-term interest
will be the further development plans of the joint venture which combines
the brand equity of Sheraton with the real estate expertise of Arabella's
parent company, the Schorghuber group, a well -established German property
developer.
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One of Germany's most expansive groups, Dorint Hotels, began the year with
the launch of a new marketing alliance with Jolly Hotels of Italy. Several
weeks later a joint venture was announced with Austria's Rogner Hotels.
In addition to the Austrian base, the Rogner deal gives Dorint a foothold
in Eastern Europe with hotels in Prague, Heviz (Hungary) and Tirana and,
presumably, access 10 eastward-looking Austrian capital. Like the ArabellaSheraton
joint venture, the Rogner alliance brings together a strong operator (Dorint)
and an established property developer (Robert Rogner).
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Dorint also has announced a marketing joint venture in Germany with Inter-Continental
Hotels and Resorts (now owned by Bass). The deal involves the five Inter-Continental
hotels in Germany, eight of Dorint's four-and five-star properties and
II additional Dorint properties that are currently in development. The
hotels will be rebranded, "Inter-Continental," followed by the name of
the city and the label, "Em Dorint Hotel." Under the terms of the agreement,
Inter-Continental will provide reservations and sales and marketing services
to the Dorint hotels, along with all the associated brand imagery.
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Uwe Klaus, COO of Maritim Hotels, in a rare newspaper interview has announced
that the company is actively seeking an "international marketing partner
with a similar structure, same quality level and matching synergies." I-low-ever,
he ruled out an ArabellaSheraton-style melding of names. With 41 hotels,
39 of them in Germany, Maritim has a strong presence in the domestic market,
hut is virtually unknown abroad.
Hotel
companies grasp the opportunities on the Internet
All the major international and domestic hotel chains now' have World Wide
Web sites offering information on their hotels, while some also provide
the opportunity to make room reservations. Mail shots regularly send offers
to hoteliers to develop Web sites, but the biggest problem facing those
who wish to take up the offer concerns the exchange of information regarding
room reservations and updating room availability. Very often, a number
of rooms are allocated to the Web site and will show the hotel as full
when this allocation is used up. In reality, the hotel may have plenty
of rooms to sell, and the prices quoted by the hotels may vary. There is
also no set standard for exchanging data on the Web. The information is
thus loaded onto the Web in different forms and must be translated to allow
it to connect to the various reservation systems.
One solution may come from the Global Distribution Service (GDS) operators,
which are already feeling that they may lose out to the Internet in the
future. The GDS companies are accustomed to moving bookings around from
small operators to the largest travel agents on a global basis. They may
be able to use their technical and management expertise to take advantage
of the lack of development in this area. Two U.K. --based hotel companies
have already combined the use of the Internet the GDS.
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Swallow Hotels
- The company has recently upgraded its Internet site to enable room availability
searches and on-line bookings. The site also has new- links to related
Web sites, such as local tourist attractions. The company manages its own
information via the Worldspan GDS, in preference to the choice many companies
make of outsourcing to a marketing and reservations company. This enables
the company to load new information onto the system within one day of receipt
from the hotel.
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Thistle Hotels
- The chain's 90 properties have now been loaded onto the Utell Hotel Book.
The Hotel Book is accessible to the general public, travel agents and the
hotels themselves. For the Thistle properties, it is possible to check
availability and, once a password has been applied for, book a room. There
are more than 6,500 hotels on Utell's Hotel Book, including international
hotel chains, such as Sheraton, Sonesta, Golden Tulip, Four Seasons and
Scandic and independent hotels. It is not possible, however, to book rooms
through the site for all hotels via Utell. For others, availability is
given, together with a message to contact either a Utell agent or the hotel
directly for reservations. The system also allow-s hoteliers to call up
Utell with the latest availability or transfer the information through
the hotel's computer terminals, made possible because the Web site and
reservation system are run off the same database
Tourism
in the 21st century
The World Tourism Organisation has recently confirmed figures for the
most popular tourist destinations in 1997. France was again the most popular
destination with about 11.5 percent of the world's total number of international
tourists. The United States came second, with an increase of 5.5 percent
in 1996. The figures also showed the increase in popularity of such destinations
as Greece, Turkey and East European destinations, such as Poland and the
Czech Republic. The United States, how-ever, is still in first position
in tourism receipts, although China, Indonesia and Australia saw double
digit growth during 1997.
How will this picture look in the year 2020? The World Tourism Organisation
has predicted the top tourism destinations in the year 2020. China is forecast
to become the world's top destination with 137.1 million arrivals, a market
share of 8.6 percent. Strong growth is also forecast for Hong Kong, the
Russian Federation and the Czech Republic. Germany is predicted to retain
its pole position as the largest outbound market with a total of 163.5
million visits, a market share of 10.2 percent.
©Arthur Andersen |