The luxury hotel ranks #1 in service in North America and #3 in the World and was also named “Best Hotel In North America” in 1999, 1996 and 1994. The hotel also ranked #1 in service among all hotels in the Western Hemisphere in 1999.

In addition, The Ritz-Carlton Chicago was just named “One Of The 25 Best Places To Work In Chicago” by Chicago Magazine, featured in the October issue.

Conde Nast Traveler’s Annual Readers’ Choice Awards are recognized as the predominant international benchmark of travel service. For the 13th year, the magazine tabulated surveys from over 25,000 readers—making it the largest private poll of consumer attitudes in the United States.

Hotels were also judged on the quality of their service, guestrooms, food/restaurants, design/layout and activities/facilities.

“We are just delighted,” says Tom Kelly, general manager of The Ritz-Carlton Chicago. “Our guests demand a service-rich environment and, with this honor, they have confirmed that it is what we are providing.”

Employees are happy, too. Of more than 300 companies polled in Chicago, The Ritz-Carlton Chicago and its sister property, The Four Seasons Hotel Chicago, were the only hotels selected as “One Of The Top 25 Places To Work In Chicago” by Chicago magazine for their excellence in employee training and development, work-life balance, benefits and compensation.

Additional hotel honors include: AAA Five Diamond Award for 20 consecutive years (longer than any other hotel in Chicago); “Four Stars” from Chicago Tribune (The Dining Room); 1998 James Beard “Best Midwest Chef” (Dining Room Chef Sarah Stegner); Captain of the U.S. Pastry Team for the 2001 World Pastry Cup in Lyon, France (Executive Pastry Chef En-Ming Hsu).
 

The Ritz-Carlton Chicago recently completed a multimillion-dollar renovation of its 435 guestrooms and suites, including the new Presidential Suite, which underwent a $300,000 enhancement. In addition, a new 30th Premier Floor of rooms and suites was introduced, featuring enhanced services like complimentary wardrobe pressing on arrival, personalized “in residence” stationery and Bulgari amenities.

One-Bedroom PremierSuites  range from 1,060 - 1,374 square feet  and feature Bulgari toiletries

The luxury property has introduced many innovative programs and services to answer the needs of its discerning guests. They range from a “Compcierge” who is available 24-hours-a-day to assist with MIS issues, to “Allergy-Sensitive” guestrooms designed for travelers with allergic sensitivities. In addition, an “I Need It Now” Program enables guests to receive commonly misplaced travel essentials (toothbrush, contact lens case, etc.), compliments of the hotel.

Opened in 1975, the 435-room Ritz-Carlton Chicago is set atop Water Tower Place, high above prestigious North Michigan Avenue, steps from Oak Street Beach, and Chicago’s bustling cultural community.

Four Seasons Hotels and Resorts is the world’s leading operator of luxury hotels and currently manages 48 properties in 20 countries, including The Ritz-Carlton Chicago.