New Bed, Featuring a Seven-inch Jamison Mattress;
Also Marriott and STSN Develop New Web Portal —
|WASHINGTON, Oct. 5, 2000 - Marriott International, Inc. (NYSE: MAR
- news) announced today “Thinking of You,” a series of new guest services
and brand enhancements, including the debut of a totally redesigned bed,
At Your Service(SM) one-call guest assistance, express reservations on
Marriott.com, e-mail reservation confirmation, a resort personal planning
service, and a special web resource for travelers.
“We have a reputation for listening to our guests and providing meaningful services and innovative products,” said J.W. Marriott, Jr., chairman and chief executive officer for Marriott International. “’Thinking of You’ represents Marriott’s ongoing commitment to anticipating the needs of the guest and placing a strong focus on providing the highest quality service possible.”
The New Marriott Bed
The new Marriott Bed features a seven-inch Jamison mattress with plush
quilting on the top and sides, as well as a down comforter with duvet cover,
lightweight down blanket and Down Surround® pillows. Down items are
manufactured by the Pacific Coast Feather Company® and undergo a patented
Hypercleaning process to ensure the bedding is hypoallergenic. Marriott
spent more than a year designing and testing the bed for Marriott Hotels,
Resorts and Suites and Marriott Conference Centers—eight hotels participated
in extensive customer research. Installation began this fall and plans
call for approximately 75 percent of the brands’ guest rooms to receive
the new bed by early 2003.
Marriott.com—Personalized Express Reservations
Marriott.com, the company’s award-winning web site, is adding personalization features that streamline online reservations by eliminating the need to re-enter personal information. Travelers can now voluntarily register basic profile information, including method of payment, preferred hotel brand, preferred room type, Marriott Rewards® membership number and e-mail address. For updating, or to delete information, profiles can be accessed online at any time—all information is encrypted and protected in a secure environment. Marriott.com receives three million visits per month and is the first lodging web site to provide a personal profile reservation service.
Reservation Confirmation via E-mail
Marriott now offers immediate reservation confirmation via e-mail to anyone who books a guest room through Marriott worldwide reservations centers located in the U.S. and abroad. The new service, which is the first of its kind in the hospitality industry, will be available for bookings at all Marriott brands. This service is being implemented as a result of recent consumer research conducted by Marriott that found that travelers want to feel more prepared for and less apprehensive about their travel arrangements before they actually begin to travel. Also included in the e-mail confirmation is a hyperlink to each hotel’s web page on Marriott.com where the guest can find property-specific information, including driving directions, restaurants and special amenities.
Marriott Resorts—Personal Planning Service
With Marriott’s Personal Planning Service, guests can enjoy “one-stop shopping” to plan an ideal, customized vacation at select Marriott Resorts in premier destinations across the country. Individuals, couples or families staying one night or more with at least a five-day advance reservation can now enjoy the luxury of a personal planning coordinator who will pre-arrange all resort dining, golf and tennis, spa treatments, children’s care and activities, and other special needs ranging from a rollaway bed to a bottle of champagne upon arrival. The coordinator also will schedule popular off-site activities, including local tours, shows and exhibits, and visits to other area attractions. Marriott resorts currently offering Personal Planning Service include: Camelback Inn Marriott Resort Golf Club & Spa, Marriott’s Desert Springs, Rancho Las Palmas Marriott Resort & Spa, Grand Hotel Marriott Resort & Golf Club, Tan-Tar-A Marriott Resort Golf Club & Spa, Aruba Marriott Resort & Stellaris Casino, and Harbor Beach Marriott Resort.
MARRIOTT INTERNATIONAL, INC. is a leading worldwide hospitality company with over 2,000 operating units in the United States and 58 other countries and territories.
Marriott International, Inc.
|Also See||Quality Brand Hoteliers Decided Years Ago to Invest In High Quality Mattresses / Sept 1999|
|New Westin Sleep Study Says That Sleeping in Hotels Isn't Always a Dream / Aug 1999|