This online test call system will allow members to instantly access results 24 hours a day, 7 days a week.  After a call is placed, the information is e-mailed to the individual property and posted to a web site where an individual agent�s score, as well as hotel, property type, and organization totals and comparison data can be reviewed.  This allows performance issues that affect revenues to be dealt with on a timely basis.
 

These web reporting features, along with the ability to place test calls in virtually all major languages, are particularly beneficial for international properties. Since results go out around the globe instantly, associates in any country can be coached immediately on a mystery call that was placed in the United States.   Doug Kennedy, President of HSA, stated, �Traditionally, managers at independent properties have not had a source for

Statability Provides Innovative Reporting Tools That Are Delivered Via The World Wide Web. These Reporting Systems Enable All Levels Of Management At A Company To Quickly And Easily Tap Into The Company's Business Results To Gain The  Instantaneous Knowledge They Need To Make Decisions About How To Improve Their Operation.

Preferred Hotels & Resorts Worldwide, headquartered in Chicago, IL, is a global stockholder-owned distribution brand of more than 110 independent luxury hotels and resorts.  

HSA International specializes in the design, development and delivery of training programs, products and services created especially for the hospitality industry; including workshops, seminars, mystery calls, workplace displays and job aids, operations manuals and other tools for human resources development.  

Statability provides customized reporting packages that are delivered via the World Wide Web.  These reporting tools enable all levels of management to quickly and easily tap into the company�s business results.  This instantaneous knowledge allows managers at all levels of the organization to make informed decisions to improve their operation.