I made an anonymous service evaluation and inspection to assess the
potential for AAA and Mobil approval and to determine the optimum ratings.
I found the service delivery to be good but lacking polish and professionalism.
I did find the staff to be genuinely hospitable. I also determined that
the property’s physical facilities would be a deterrent to high AAA and
Mobil ratings. My recommendation to the owners was to focus on the consistent
delivery of the basic guest services, stress cleanliness and maintenance,
and capitalize on the staff’s genuine hospitality. I further recommended
that aspiration to a high rating was not feasible, and not in their best
interest at that time. Management accepted and followed my advice.