With this agreement, MICROS becomes the approved Property Management System (PMS) and Sales and Catering (S&C), Regional Sales Office (RSO) and Central Sales Office System (CSO) supplier for all Ritz-Carlton properties and offices worldwide. The agreement also provides the properties with an upgrade to OPERA Front Office and Sales and Catering. Additionally, the solution includes the already-installed MICROS 8700 system which will continue to be the food and beverage Point-of-Sale (POS) solution for Ritz-Carlton.

MICROS-Fidelio Front Office, and Sales and Catering Systems are proven integrated systems with an extensive feature set for hotels to capture and utilize customer information. The system also has a robust two-way interface with a global reservation system to be used by Ritz-Carlton properties and will soon have an interface to The Ritz-Carlton customer information database.  The Central and Regional Sales Office Systems are also proven systems that provide a hotel�s corporate and hotel sales staff with the tools to capture and share accounts, contacts, leads and bookings throughout the chain.

In announcing this agreement, The Ritz-Carlton CIO, Pam Angelucci, said that the company needed systems with extensive feature sets to handle the innovative and dynamic requirements of The Ritz-Carlton properties as they strive to provide the ultimate guest experience. �The MICROS-Fidelio Systems provide our hotels the ability to capture and utilize very specific guest information so that we may respond to our guests� every need.�

Angelucci also noted that her company selected the MICROS solution because of the company�s unparalleled international presence and its ability to support installation, training and service capabilities in 120 countries.  �Both MICROS-Fidelio�s international infrastructure and the products� international feature set will support The Ritz-Carlton aggressive international growth plans,� she added.

According to William Poe, Senior Vice President of Sales and Strategies, Ritz-Carlton was impressed with the MICROS-Fidelio system�s ability to deliver reliable and efficient performance. Fast, quality service will enforce The Ritz-Carlton commitment to customer satisfaction and will have a positive impact on the profitability of each property and the company as a whole.

�Ritz-Carlton wanted a total solution to offer its hotel owners,� Poe explained. �The integrated MICROS-Fidelio Systems will provide many benefits to the hotel owners including economies on hardware, training and eliminate the need to use many complicated interfaces.�

The Ritz-Carlton Hotel Company, L.L.C. is a luxury hotel company, headquartered in Atlanta, Georgia. The management company has 35 hotels worldwide and has won numerous awards for its commitment to quality and service.