LAS VEGAS, Nov. 1, 1999 - Achieving service goals in the third quarter
resulted in a record $2.1 million in bonuses being paid to over 12 thousand
line-level employees at eight Harrah�s brand casinos. This brings the total
of quarterly bonuses paid to line-level employees this year by Harrah�s
Entertainment to $5.7 million. The individual checks ranging from
$150 to $300 each are being paid for reaching incentive goals in Harrah�s
Entertainment, Inc.�s one-of-a-kind line- level quarterly bonus program,
Performance Payout. Launched in the first quarter of this year, Performance
Payout awards employees bonus checks based on customer feedback surveys
and market share goals for the quarter.
| Twelve thousand-three hundred employees at these Harrah�s brand casinos
received Performance Payout checks for the third quarter: Ak Chin, Atlantic
City, East Chicago, Joliet, Las Vegas, Laughlin, St. Louis and Bill�s Lake
Tahoe. St. Louis, East Chicago, Laughlin and Atlantic City employees have
received bonuses every quarter this year. This is the first quarter that
employees at Harrah�s Joliet |
Ak Chin
30 minutes from metro Phoenix,
Arizona
|
and Harrah�s Las Vegas achieved their service goals and received bonus
checks. Harrah�s East Chicago employees received the maximum award, $300.
�Our focus this year on service excellence is paying off with terrific
quarterly financial results,� explains Harrah�s Entertainment Chief Operating
Officer Gary Loveman. �It has also proved financially rewarding to thousands
of employees who have successfully executed the service strategies that
we know are important to our customers.�
�This year has been terrific in every respect for East Chicago employees,�
adds Harrah�s East Chicago Senior Vice President and General Manager Joe
Domenico. �In our continuous pursuit to be number one, we�ve increased
our market share six points and improved our customer feedback results
by nearly 40%. In addition to converting to the Harrah�s brand in
the first quarter and our $30 million renovation project, we can attribute
that success to the extensive service training and execution of that training
by our outstanding employees. East Chicago employees know they truly
can make a difference in servicing our customers.�
Division presidents and property general managers are now setting the
service and market share goals for each property in the fourth quarter.
Harrah�s Entertainment, Inc. (NYSE: HET), which just opened its newest
property in New Orleans, is the most recognized and respected name in the
casino entertainment industry. There are now 19 casinos in the United States
under the Harrah�s, Showboat and Rio brand names, and the Star City casino
in Sydney, Australia. Founded more than 60 years ago, Harrah�s is focused
on building loyalty and value with its target customers through a unique
combination of great service, excellent products, unsurpassed distribution,
operational excellence and technology leadership. The company recently
relocated its headquarters to Las Vegas, Nevada, from Memphis, Tennessee. |
