Explains Andy Dolce, Chairman and Chief Executive Officer of Dolce International, �We are extremely delighted by the dramatic transformation of The Heritage and are anxious to showcase the property�s winning combination of deluxe resort amenities and state-of-the-art conference facilities. Much needed renovations combined with in-depth customer service training and an excellent, stable management team, have elevated the property to a new level.�
 
Multi-Million-Dollar Renovation
The two-year renovation project included refurbishment of all 163 guest rooms and suites; major renovations to the awarding winning Timbers on the Green Restaurant; the expansion and renovation of the lobby; the complete redesign of the game room and pub, now Shadrach�s Revolutionary Taproom; and the renovation of the Sports Club.  Additionally, a $162,000 golf cart barn was erected and 25 new golf carts were purchased for the property�s onsite golf course, The Pomperaug Golf Club, which offers nine holes of golf.
 
Customer Service Enhancements
Explains General Manager Jeff Weggeman, �In addition to the extensive physical property improvements, The Heritage has been able to transform and raise its level of service.  In April 1999 The Heritage was the recipient of the prestigious Dolce Cup, a quarterly company-wide award bestowed upon the Dolce International property that earns the highest ratings from their customer evaluations.  We have not earned the Dolce Cup since 1994. Now our staff is not only committed to meeting and satisfying our customers� needs, but to exceeding them.  We take pride in going above and beyond what our guests expect.�  Weggeman joined The Heritage team as Assistant General Manager in 1997 and was promoted to General Manager a year later. Says Dolce, �He has been instrumental in leading the transformation of the property.�

A Dedicated Learning Environment
Explains Director of Sales & Marketing Jayne Williams, �Technological upgrades have also been an integral part or our property�s turnaround, both in the guest rooms and the conference wing. We have already added voicemail and dual dataport access into all guest rooms and have completed the installation of additional ISDN lines into our conference wing. By October of this year we will be able to offer our clients an onsite, mobile videoconferencing unit.  Additionally, we will be constructing a Technology Resource Center that will augment our full-service Business Center. The resource center, which will be completed by March 2000, will be outfitted with laptop ports, computer stations, color and laser printers and Internet access, and will be available for client use 24 hours a day, free of charge.�

The Heritage offers 25 dedicated conference rooms for meetings of up to 225 people. Characterized by large windows and lovely, outdoor terraces, the conference wing also features a 150-person tiered amphitheater with rearscreen projection. Convenient to both Westchester and Fairfield counties and Manhattan and Boston, The Heritage has just earned its third consecutive Pinnacle Award from Successful Meetings Magazine distinguishing the country�s top conference centers. The property was also a 1999 Paragon Award recipient from Corporate Meetings & Incentives. 

Owned and managed by Dolce International, the global leader in learning through meetings and leisure, The Heritage represents a growing portfolio of conference hotels, conference resorts, and private/corporate centers in the United States, Canada and Europe.