Hotel Online Special Report

 1999 Top Hotels for Service / 
Travel Leisure and Yankelovich Partners Inc
NEW YORK - May 25, 1999--How far can one man push the nation's most accommodating hotel?  "Jack Spicer" is the alter ego of a perfectly nice travel writer let's call him John. While John is meek and apologetic, "Jack" never feels guilty for asking, and he's used to getting exactly what he wants. So TL sent Jack Spicer to the Mansion on Turtle Creek in Dallas, rated the nation's top hotel for service in TL's annual readers' poll. Jack boldly put the Mansion to the test, subjecting the staff to demands realistic and ridiculous. Then, for the sake of comparison, he checked into a mammoth chain hotel.

Ten days before his arrival, our outrageous correspondent called with a list of demands: figs, unwaxed dental floss, a Brita jug, and, for his reading pleasure, volume two of Peter Guralnick's Elvis bio. After checking in, Mr. Spicer requested the names of the bluegrass singers he'd just heard on a local radio station, ordered a little-known $6 Argentinean wine, and required multiple translations of a memo to his "executive producer in Berlin."

The responses of the two hotels - and the vast differences between them - prove hilarious and informative.

Service matters most to experienced travelers, and who has more experience than the readers of Travel  Leisure? Along with Jack Spicer's report, the issue reveals the results of the magazine's annual poll ranking hotels throughout the world on the quality of their service. Following are the Top Hotels for Service, excerpted from Travel  Leisure's World's Best Service article in the June 1999 issue.

  1. Hotel Ritz, Paris
  2. Mansion on Turtle Creek, Dallas
  3. Four Seasons Resort Bali at Jimbaran Bay
  4. The Oriental, Bangkok
  5. The Greenbrier, West Virginia
  6. The Regent,  Hong Kong
  7. Ritz-Carlton, Kapalua, Maui
  8. Ritz-Carlton, Naples, Florida
  9. Four Seasons Resort, Nevis
  10. Halekulani, Oahu
  1. Four Seasons Resort Bali at Jimbaran Bay
  2. The Oriental, Bangkok
  3. The Regent, Hong Kong
  4. The Peninsula, Hong Kong
  5. Raffles Hotel, Singapore
  1. Hotel Ritz, Paris
  2. Villa d'Este, Cernobbio, Italy
  3. Hotel Cipriani  Palazzo Vendramin, Venice
  4. Four Seasons Hotel, London
  5. Hotel Ritz, Madrid
Australia, New Zealand and the South Pacific
  1. The Ritz-Carlton, Sydney
  2. The Regent, Sydney
  3. Hotel Inter-Continental, Sydney
  4. Hayman Island Resort, Great Barrier Reef, Australia
  5. Sheraton on the Park, Sydney
Caribbean, Bermuda, and the Bahamas
  1. Four Seasons Resort, Nevis
  2. Little Dix Bay, Virgin Gorda, British Virgin Islands
  3. Caneel Bay, St. John, U.S. Virgin Islands
  4. Ritz-Carlton, St. Thomas, U.S. Virgin Islands
  5. Peter Island Resort, British Virgin Islands
  1. Ritz-Carlton, Kapalua, Maui
  2. Halekulani, Oahu
  3. Lodge at Koele, Lanai
  4. Manele Bay Hotel, Lanai
  5. Four Seasons Resort Hualalai, Hawaii
Continental United States and Canada
  1. Mansion on Turtle Creek, Dallas
  2. The Greenbrier, West Virginia
  3. Ritz-Carlton, Naples, Florida
  4. Ventana Inn, Big Sur, California
  5. Ritz-Carlton, San Francisco
Mexico and Cental South Anmerica
  1. Ritz-Carlton, Cancun
  2. Four Seasons Hotel, Mexico City
  3. Las Brisas, Acapulco
  4. Alvear Palace Hotel, Buenos Aires
  5. Hotel Nikko Mexico, Mexico City
Africa and Middle East
  1. MalaMala Game Reserve, South Africa
  2. La Mamounia, Marrakesh
  3. Mount Nelson Hotel, Cape Town
  4. Londolozi Game Reserve, South Africa
  5. Governors' Camp, Masai Mara, Kenya

Methodology: The Travel Leisure Reader Profile Study was developed by the editors of Travel Leisure in association with Yankelovich Partners Inc.

Travel  Leisure, Food  Wine, Departures, Travel  Leisure Golf, and Travel  Leisure Family magazines are part of the American Express Publishing Corporation, a subsidiary of the American Express Company managed by Time, Inc. under the terms of an agreement signed in March 1993. The company, which also publishes SkyGuide and a variety of cooking, travel, wine, time management, and financial books and products, recently launched a custom publishing group.

Travel  Leisure Magazine, 
New York
Elisa Shevitz, 212/382-5679
Also See: According to 1998 Road Warrior Technology Study the Wait for Hotel Check-In Averages 8.3 Minutes / Oct 1998 

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