Hotel Online Special Report

 After Two Years of Study, Federal Commission Reports That Gambling Has Serious 
Consequences for America
Specific Recommendations
COLORADO SPRINGS, June 18, 1999 -  In a letter to more than 2.4 million constituents, Dr. James Dobson, Commissioner on the National Gambling Impact Study Commission (NGISC), summarizes the most significant discoveries uncovered in two years of study by the federal commission he served on. Congress established the NGISC in 1996 after many members became alarmed by the rapid and seemingly uncontrolled growth of gambling in the United States. This week the Commission wraps up its two-year study on the social and economic consequences of gambling by presenting its report to the President and Congress. This is the first time in more than 20 years that the issue of gambling has been looked at by a federal commission. Because our nation has allowed gambling to proliferate unchecked in almost every neighborhood, city, and town and now even in people's homes via the Internet, the Commission recommended that the United States pause before launching into further expansion of gambling.

After examining research, hearing from experts and listening to multitudes of witnesses, the Commission issued a report with numerous recommendations. The major findings include:

  1. Problem and pathological gambling is a growing problem that affects millions of Americans.
  2. Gambling addiction is devastating to those whom it touches, with demonstrated links to bankruptcy, suicide, crime, divorce, domestic violence, child abuse and neglect, and homelessness.
  3. Lotteries prey on the poor and minorities and subsist on a small percentage of very heavy players (average expenditures of $3,800 per year).
  4. Gambling brings with it significant social costs: therefore, gambling should be limited in its availability.
  5. Gambling has a devastating effect on America's youth.
June 1999

Dear Friends,

Well, it's over at last! After two years of intense work and travel, the National Gambling Impact Study Commission (NGISC) is history. On June 18th, the final report was completed and sent to the Congress, the President, the Native American tribal leaders, and the Governors of all the states. This was the seventh federal commission or panel on which I have served since 1983 (and, according to Shirley, it will be my last!). The others involved juvenile justice, teen pregnancy, abused and exploited children, pornography, tax fairness for families, and two years ago, child and family welfare. Of these, the gambling study has been one of the most difficult, but I believe it was worth the effort.

The Commission was comprised of nine members, five appointed by Democrats and four by Republicans. It was created in response to the epidemic of gambling activity that has now penetrated every corner of American culture. Until a decade ago, there were only two states that permitted the operation of casinos. Now, more than half the states have casinos and 48 states allow some form of legalized gambling.(1) Americans gamble more money each year than they spend on groceries,(2) and the number of adults and adolescents who suffer from problem or pathological gambling is rising.(3) It was this concern, and the fact that gambling has spread exponentially in the past 10 years, that led the Congress to authorize an independent body to take a closer look at the implications of this activity on families, the economy and the nation. The ultimate objective was to inform the public and make recommendations to the nation's decision makers.

The final report sheds light on an activity that hasn't been studied by the federal government in more than two decades. As such, it offers many important findings and recommendations, which I'll provide in a moment. But first, let me share my own conclusions based on the massive volume of expert testimony, research findings and personal experiences provided by concerned citizens. Each member of our Commission was allotted two pages at the end of the report to write anything he or she wished, without contradiction by the others. Here is the bottom line for me, after two years of work:

Summary Statement by Commissioner James C. Dobson, Ph.D.

'The central mission of the NGISC was to study the various implications of gambling and to assess the scope of problem and pathological gambling and its effects on individuals and families.  The Commission's findings, from any reasonable perspective, depict a depth of pain and devastation in this country that compels a change in the way betting activity is regarded.

Clearly, gambling is a destroyer that ruins lives and wrecks families.  A mountain of evidence presented to our Commission demonstrates a direct link between problem and pathological gambling and divorce, child abuse, domestic violence, bankruptcy, crime and suicide.

More than 15.4 million adults and adolescents meet the technical criteria of those disorders.(4)  That is an enormous number -- greater than the largest city in this country.  When other activities, such as smoking, have been shown to be harmful, the hue and cry for regulations to warn and protect the public has been loud and long.  Today, the silence of most of our leaders about the risks of gambling is deafening.  It is well past time for a Paul Revere to sound the alarm.  Gambling is hazardous to your -- to our -- health!

There can be no doubt from the evidence that gambling -- like many compulsive behaviors -- is addictive and progressive in nature.  It is especially dangerous to the young, who are enticed by exciting and risky behaviors.  Eighty-five percent of our young people are already gambling on everything from card games to sports teams to casinos and lotteries.(5)  Worse, more than 15 percent have been shown to be problem or pathological gamblers.(6)  These statistics forewarn of even more serious gambling-related problems in the future.

Some of the most troubling evidence received by the Commission concerned the manner in which the gambling industry and its allies in government work together to cultivate betting habits in the next generation.  In South Carolina, children have ready access to 30,000 video poker machines located in convenience stores, pizza parlors and bowling alleys.(7)  South Carolina law does not prevent children from playing; it only prohibits them from collecting any winnings.(8)  Casino complexes appeal to children with amusement rides and arcades that offer virtual copies of adult casino games.  At the same time, states promote lottery tickets in almost every comer store while inundating the airwaves with get-rich-quick fantasies.  What kind of message are we sending to our children?

One of the most scandalous features of the gambling industry, engaged in by many of our state governments, is the vigorous promotion of gambling among the poor, less-educated and senior populations.  Gambling is touted as the ticket out of poverty, offering a last chance to riches. As such, it overtly preys on the desperation of the poor by peddling false hope.

The gambling industry also pours vast sums into campaign coffers of gambling - friendly politicians.  It is time for the public to scrutinize those who are regularly jetted off to Las Vegas and other gambling centers to pick up these enormous contributions.  We must ask, what service is being provided in return for this generosity?  Republicans have been given $6.1 million and Democrats $7.6 million in recent years.(9)  During the last election in California, nearly $100 million was spent by casino interests to influence the outcome of various races and measures.(10)  (Note: House Minority Leader Richard Gephardt (D-Mo) went to Vegas to pick up a $250,000 check(11) and President Bill Clinton raised $400,000 for the Democratic National Committee in May!  In addition, Senators Ted Kennedy (D-Mass), Mitch McConnell (R-Ky), Slade Gorton (R-Wa) and John McCain (R-Ariz) all made fundraising trips to Vegas the week of our last commission meeting.  DNC Chairman Joe Andrew proudly proclaimed that Democrats in Washington want to 'be the party of the gaming industry.'(12)  It is time for Americans to question their leaders about their linkage to the gambling industry!)

In Summary, the illusion of pain-free riches promoted by the gambling industry has been exposed.  The very appeal of gambling belies the claims of the gambling industry, which is sown in greed and the exploitation of human weakness.  It robs from the poor and exploits the most vulnerable.  It undermines the ethic of work, sacrifice and personal responsibility that exemplify the best qualities of American society. And if you scratch beneath the veneer of gambling-induced prosperity, the pain, despair and hopelessness of problem and pathological gamblers will be recognized as a stark tragedy.

The Commission has adopted numerous important -- indeed, critical -- recommendations for further research into the effects of gambling and for corrective action to be adopted by state and tribal governments.  Among the most important are a moratorium on further expansion, a ban on neighborhood gambling operations, restrictions on political contributions, curbs on lotteries targeting the poor and their deceptive advertising practices, and raising (and enforcing) the gambling age limit to 21 universally.  It is imperative that our government leaders immediately embrace these recommendations.

This Commission's greatest legacy will be to change the way the American public thinks about the harm associated with gambling.  We must reject the fantasy that wagering is innocuous entertainment and deal earnestly with the destruction and pain that it causes to individuals, families and society.

I would like to thank my colleagues on the Commission, including our gifted Chair, Mrs. Kay James, for having the courage to tackle this difficult social problem.  My prayer is that our effort will not have been in vain.

Space limitations prevent me from quoting the comments submitted by my eight colleagues, but let me share a statement written by the man whom I believe to be the most respected member of our Commission, Mr. Richard Leone. He is president of The Century Foundation, a Democrat, and a Clinton appointee. I think his perspective is most appropriate to this discussion:

One secret of gambling's advocates is that they are tightly focused about their goal. They often may wear blinders when it comes to the inevitable by-product of more gambling - damaged lives and families. But they are broad minded when it comes to alliances with political leaders in both parties, and with representatives of both labor and management. Those of us who are alarmed by gambling's spread and by the notion that it is merely a harmless pastime can learn something from our opponents' strategy. In fact, I believe that a majority of Americans, if they think seriously about it, will find that they have common ground on this issue. Gambling should be a bedrock issue for all conservatives who care about families and the virtues of self-reliance and prudence; and it should be the same kind of issue for liberals who also believe in families and the importance of fairness and economic justice.

I join Dr. James Dobson in the belief that only an aroused and informed public will change the nation's direction on gambling. He has battled in the trenches on this subject for years. It is my profound hope that the mutual respect that we have developed in the course of our deliberations can be one small step toward forging the sort of broadly-based alliance that compels attention from political leaders. In fact, the clear message that should emerge from the work of our Commission is that the case for more gambling is far weaker than is generally understood. It will not stand scrutiny, and it will not succeed if people of good will join hands to resist it.

Given the overwhelming evidence of the harms of gambling, one might wonder why the American people and  their leaders have opened the doors to this industry that wrecks families and undermines the work ethic. The answer is money. Unfathomable amounts of money. As indicated in my statement above, most politicians will dance for anyone who offers them bushels of cash. It is what keeps them in office. "As for the acceptance of gambling by the American people, the attitudinal changes we have seen are being fueled by greed -- visions of 'getting rich quick' -- and also, by manipulative advertising. This is how the system works:

When the industry targets an area for expansion, it hires the best-known lobbyists and strategists available. Then they blanket the state with a multi-million dollar public relations campaign. The emphasis is never on gambling, per se, but on the supposed economic and social benefits that casinos or the lottery will bring. A favorite ploy of lottery sponsors, is to promise huge amounts of money for education. In reality, schools do not profit much from the new source of revenue.(13) Since this money is fungible, states simply reduce the educational budget by the amount generated from the lottery or other forms of gambling. The net effect is that the new funds wind up in the bands of state legislators to support their pet projects. When concerned citizens begin asking questions about what happened to the promised money for schools, they encounter gobbledygook about inflation and federal spending programs and other factors that confuse the picture. By then, gambling in that state has become entrenched and it couldn't be removed by 'an the king's horses and all the king's men. 

Exacerbating this problem is the fact that politicians, lured to the promises of 'painless' tax revenues generated by gambling, have engaged in heated competition with one another to see who can fleece the most money out of their own citizenry (or, better yet, those from neighboring states). Just as compulsive gamblers desperately attempt to 'chase' (win back) their losses, politicians have engaged in a vicious cycle of 'chasing' gambling revenues from their own constituents. In the process, they trample on the welfare of the citizens they were supposedly elected to protect.

The most egregious example of this political exploitation occurred when Colorado spent $25,000 on a study to find the best way to get its residents to play the lottery more.(14) They discovered that certain types of people were less likely to play the lottery. Initially, once they were hooked, they remained hooked. Can you imagine state officials contracting with behavioral researchers to figure out how to bilk the citizens who pay their salaries?

Something similar occurred in Maryland after officials proposed that the state study how to entice the people to play the lottery more.(15) As columnist Austin Abercrombie wrote, 'Traditionally, one of the legitimate roles of a republican form of government is to protect its citizens against harm, 'to promote the general welfare,' but state governments seem to be redefining that role to one of 'how do we separate the sucker from his money?'(16)

Another tactic of gambling interests is to attack anyone who opposes their agenda. Just ask former Governor David Beasley of South Carolina,(17) or Fob James, former Governor of Alabama,(18) how they were ejected from office. They were overwhelmed by contributions made to the campaigns of their pro-gambling opponents, who are now seeking to expand gambling options in their states. By this means, the electoral process is held hostage by those with unlimited funds to influence the outcome.

I was aware when I was first appointed to the Commission that this machine would also target me if I accepted, which is why our Board of Directors, our senior staff, and even my very protective wife had misgivings about my participation. Indeed, the deck appeared to be stacked in the beginning (no pun intended). As anticipated, efforts were made to marginalize me from the moment it was announced that I would participate. Las Vegas newspapers and the American Gaming Association began attacking me personally.(19) Several reporters wrote that I claimed not to have been appointed by Senators Trent Lott and Dan Coats, but by God Himself.(20) This kind of ridicule typically occurs whenever anyone opposes the onrush of gambling.

The industry also trained its many full-time lobbyists on the Congress -- first by trying to defeat the legislation authorizing the Commission, and when that failed, by demanding that its reach be limited. Certain senators and representatives, notably those receiving the largest campaign contributions, worked to deny us subpoena power, which could have been very useful. They also secured three of the nine seats on the Commission, each representing an aspect of what they call 'gaming' in Nevada. That was tantamount to appointing representatives from the American Tobacco Company and R.J. Reynolds to serve on a commission to study the harmful effects of smoking. This placed us in a difficult position from the beginning. Investigating a complex social phenomenon such as gambling is challenging enough when every member is committed to learning the facts. It is almost impossible when a third or more seemed motivated to protect the lucrative industry in which they are personally

Nevada Senator Richard Bryan was particularly aggressive. He attempted to frustrate the Commission by demanding that the General Accounting Office conduct an audit of our staff.(21) The result was hundreds of hours of unnecessary work and expense. The audit resulted in a clean bill of health for the Commission, Chair Kay James, and the staff.(22) Bryan's phony charges were nothing more than harassment from a senator who is beholden to the gambling industry. Senator Robert Torricelli (D-N.J.), is another who attempted to discredit the Commission.(23)

The good news is that we managed to fulfill our mission, despite the impediments and our profound differences. Though it may appear contradictory to what I have written, I developed a genuine respect for all eight of my fellow commissioners and consider them to be my friends today. On a few issues, it turned out that those with whom I agree had a 5 to 4 advantage, but on many others -- especially relating to lotteries and so-called 'convenience gambling' -- there was often unanimity. The result was a credible report which I am pleased to endorse.

Until now, there has been no reliable body of evidence from which policymakers and citizens could make rational, informed decisions regarding gambling. In fact, many of the studies that exist prior to this time have been paid for by the gambling industry. Grassroots organizations that opposed gambling have been overrun by the money and influence of its proponents.

Given the lack of factual information until now, I believe our report will be a watershed in the gambling debate. I will be the first to admit that it doesn't provide all of the answers, but it does cast light on some of the darker aspects of this activity.

Now, what did our Commission find? In addition to the conclusions already shared, we were unanimous in calling for more research and for greater efforts to treat afflicted individuals. Gambling entrepreneurs and state treasuries make tremendous profits from compulsive gamblers. In fact, our survey of 530 patrons at gambling establishments around the country found that more than 13 percent were problem or pathological gamblers, while another 18 percent were classified as 'at risk.' If those numbers are accurate, 31 percent of all people patronizing casinos and other gambling facilities are in trouble. By contrast, states contribute only a pittance (one-tenth of one percent) of the money they rake in from gambling -- a substantial amount of which comes from addicts -- to help those harmed by it. It is time that the various gambling entities and the states that feed on troubled individuals begin cleaning up the mess they have created. We hope to help bring about that change.

Yet no matter how many dollars are contributed for the prevention and treatment of gambling addiction, many individuals and families will continue to pay a tremendous price as a result of gambling's proliferation. Our research revealed that the vast majority of gambling addicts will not seek treatment, and those who do usually come to that decision only after having 'bottomed out,' causing immense pain and devastation to themselves and their loved ones. Further, gambling addiction is very difficult -- and expensive -- to treat successfully.

Behind each one of those who are addicted is a real face, a real family, a real story I will continue to be haunted by the, dozens of personal accounts of ruin and despair that I heard during our work. Chairman (and Focus on the Family board member) Kay Coles James -- who, by the way, did an unbelievable job of keeping our very diverse and opinionated group of Commissioners working together -- asked that I submit a number of personal testimonies for inclusion in the final report. Many of those came from people who contacted our ministry and were willing to relate their experience in the Commission's report. The stories shared with Focus on the Family would fill a book. In fact I know some of you are also addicted. We are very concerned about you and hope you will contact your pastor or a counselor in your area. If you need help finding someone who can assist, please call our Counseling Department at Focus on the Family (1-800-A-FAMILY).

All told, our Commission made roughly 70 recommendations to Congress, the states and the leaders of tribal governments. One of out most important conclusions was that it is not a good idea to cram gambling into every community in America, although many in the industry seem intent on doing just that. That is why a majority of the Commissioners called for a 'moratorium' on further gambling expansion until more is known about its effects on families and communities.

Several other Commission recommendations also touched on this point, including urging state lotteries and racetracks to stop the current trend of expanding into casino-style games. The strongest recommendation, however, was that states should 'cease and roll back' so-called 'convenience gambling' operations.

Other specific recommendations included the following:

  • ATMs and credit machines should be removed from gambling areas.
  • Internet gambling should be banned.
  • All betting on collegiate and amateur sporting events should be prohibited (Casinos in Nevada allow high-stakes gambling on college and amateur athletics).
  • Before a state or community can expand gambling, it should be required to fund a 'comprehensive gambling impact statement' to understand the true costs of so doing.
  • Warnings about the dangers of gambling, as well as the odds, should be posted prominently in every gambling establishment.
  • Federal truth-in-advertising laws should be applied to state lotteries.
  • Penalties and enforcement efforts regarding underage gambling should be greatly increased.
  • The oversight and regulation of Native American gambling (which has, until now, been very loosely regulated) should be strengthened.
  • Each gambling facility must implement procedures to allow gambling addicts to voluntarily ban themselves from entering such facilities.
  • Political contributions from gambling companies should be restricted.
Clearly, the Commission has made the gambling industry nervous. This was evident to me by the large numbers of gambling lobbyists and representatives who swarmed around each of our meetings. Indeed, this spring there was a rash of campaigns in many states to expand gambling before our findings became public.

Some gambling opponents believe we are fighting a lost cause. They contend that the industry simply has too much power and influence. They fear our Commission's final report will simply gather dust on a shelf somewhere in Washington, D.C. In some ways, I can understand their pessimism. It seems that our culture has embraced gambling uncritically. Even the Christian community (with a few notable exceptions) has not been exercised enough to resist this powerful wave.

Still, I remain optimistic. I believe that, if presented with the facts about gambling, Americans will begin to make decisions in the best interests of their communities and their families. It will be a long, hard battle -- but one worth fighting -- to reverse the course on which we have been heading. Twice before, historians tell us, America has gone down this road, only to reverse course after seeing the corrupt fruit produced by gambling.(24)

But it will be incumbent upon each of us to assist in that process. Parents, I urge you to warn your children about the dangers of gambling. Pastors, I hope you will talk to your congregations about this destructive vice (In fact, Focus on the Family has a suggested sermon outline on this topic, which can be obtained by calling 1-800-A-FAMILY. Each of us must also share with our family, friends and other acquaintances the truth about gambling's devastating consequences. We must also be there to minister to those individuals and families victimized by gambling. This victory will ultimately be won not at the legislative level; it will only be achieved if and when we can prevail upon the hearts and minds of the American public.

I want to close by thanking all of you who prayed for me during this difficult assignment. Those prayers by our friends and by the staff of Focus on the Family sustained me and my fellow Commissioners. I firmly believe they made a difference in the outcome of our work. Finally, I would like to thank Rep. Frank Wolf (R-Va), without whose work in passing the enabling legislation our Commission would never have existed. He stood virtually alone against the gambling lobby for nearly two years. If you would like to see a copy of the final report, you can obtain it on the Internet at I should also note that Focus on the Family has a number of informational resources regarding the consequences of legalized gambling that you can find at

God's richest blessings to you and your loved ones this summer. Please stop by and see us if your travels take you out this way, we'll treat you like 'family.'


James C. Dobson, Ph.D.


1. Patricia McQueen, "North American Gaming at a Glance," International Gaming and Wagering Business, September 1998, p. 2.
2. U.S. Bureau of the Census, Statistical Abstract of the United States, 1997, (117th edition), Washington D.C., 1997, p. 769; Eugene Martin Christensen, "A New Entitlement," International Gaming and Wagering Business, August 1998, p. 3.
3. According to Gamblers Anonymous International Service Office, the number of GA chapters in the United States has increased from 650 in 1990 to 1,328 in October of 1998. Information provided by Gamblers Anonymous
International Service Office, March 23, 1999. Also see Howard J. Shaffer, Matthew N. Hall, Joni Vander Bilt, "Estimating the Prevalence of Disordered Gambling Behavior in the United States and Canada: A Meta-Analysis," Harvard Medical School Division on Addictions, December 15, 1997, p. 43 and Rachel A. Volberg, "Gambling and Problem Gambling in Iowa: A Replication Survey," Iowa Department of Human Services, July 28, 1995.
4. Howard J. Schaeffer, Matthew N. Hall, Joni Vander Bilt, op.cit, p. 51.
5. "Pathological Gambling: A Critical Review," National Research Council, pp. 3-9.
6. Ibid, pp. 3-10.
7. Viveca Novak, They Call it Video Crack," Time, June 1, 1998, p. 58.
8. Testimony of Dr. Frank Quinn, Carolina Psychiatric Services, Columbia, S.C., before the National Gambling Impact Study Commission, Las Vegas, Nevada, November 10, 1998.
9. Brett Pulley, "Casinos increase Their Contributions to U.S. Campaigns," The New York Times, March 23, 1998.
10. "Ballot Measure Campaigns Set Record for 1998," Associated Press, May 26, 1999 and Virginia Ellis, "Tribes Emerge as Powerful Players in State Politics," Los Angeles Times, November 9, 1998.
11. Jonathan D. Salant, "Gambling Firms Betting on Lawmakers' Support; GOP and Democratic Wined, Dined and Funded," Associated Press, June 7, 1999.
12. Jeff German, "Casinos Rip Restrictions on Political Donations," Las Vegas Sun, June 3, 1999.
13. Peter Keating, "Lotto Fever: We All Lose!" Money, May 1996, pp. 144, 147; Donald E. Miller and Patrick A. Pierce, "Lotteries for Education: Windfall or Hoax?" State and Local Government Review, Winter 1997, pp. 40-41.
14. Ann Carnahan, "Lottery Analyzing Players' Brains," Rocky Mountain News, July 8, 1997, p. 6A.
15. Charles Babington and Ira Chinoy, "Lotteries Lure Players with Slick Marketing," The Washington Post, May 4, 1998, p. A1.
16. Austin Abercrombie, "Lottery is a Losing Bet for the State," Rock Hill (S.C.) Herald, May 29, 1999, p. 7A.
17. Edward Walsh, "Gambling's Election Win," The Washington Post, November 6, 1998, p. Al.
18. "Election State-by-State," Associated Press,, November 4, 1998.
19. "Dobson's Zealotry is a Waste," Las Vegas Sun, January 7, 1999; Jeff German, "Dobson's Diatribe Mars Work of Fed Panel," Las Vegas Sun, January 10, 1999; Statement by Frank J. Fahrenkopf Jr., President and CEO of the American Gaming Association, January 30, 1998.
20. Gary Thompson, "Gamers, Urged to Unite in D.C." Las Vegas Sun, December 5, 1996. "Surviving Uncle Sam," International Gaming and Wagering Business, March 1997.
21. Tony Batt, "Government Accounting Office Plans Audit of Federal Gambling Study Panel," Las Vegas Review Journal, October 20, 1998.
22. Tony Batt, "GAO Finds in Favor of Panel," Las Vegas Review Journal, April 20, 1999.
23. "All in All, A Good Bet: Casinos Have Been a Plus for Atlantic City," Asbury Park Press, February 1, 1998.
24. Richard McGowan, "The Rise of Casino Gaming," The World I, March 1997, pp. 289-299; I. Nelson Rose, "Gambling and the Law: Endless Field of Dreams," Journal of Gambling Studies, Spring 1995, pp. 15-33.


Founded in 1977 by James C. Dobson, Ph.D., Focus on the Family is a nonprofit Christian organization dedicated to the preservation of the home. Focus on the Family has a monthly mailing list of over 2 million and a daily radio broadcast heard by 3-5 million each week in the United States.

Amy Tracy, 719-548-4570, or Paul Hetrick, 719-531-3336, 
both for Focus on the Family
Also See: Major Gaming Firms Have Pledged $7 Million+ to Fund Disordered Gambling Research / May 1999 
Pathological Gambling Report Released / March 1999 
Harrah's Entertainment Issues New Responsible Gaming Standards / April 1999 
Gambling Has Permeated Every Corner of Society and is Inflicting Great Harm on Families, Individuals and, Especially, on Children / James C. Dobson, Ph.D / March 1999 
Comments on the Gaming Industry: Big and Getting Bigger / Dr. Charles F. Urbanowicz / April 1999 

To search Hotel Online data base of News and Trends Go to Hotel.Online Search
Back to Hotel.Online Press Releases
Home | Welcome! | Hospitality News | Classifieds | Catalogs & Pricing | Viewpoint Forum | Ideas/Trends
Please contact Hotel.Online with your comments and suggestions.