|MAITLAND, Fla., April 20, 1999 - Victimized travelers
and airline passengers now have an easy and free way to file complaints
without making dozens of phone calls, spending countless hours researching
their rights or finding out the proper process for complaining when they
have been mistreated. At the new http://www.passengerrights.com, consumers
easily type and log complaints on-line and choose from www.passengerrights.com's
complete list of official organizations such as The Department of Transportation,
specific airlines, hotel companies, cruise lines and car rental companies,
and even actual individuals.
www.passengerrights.com directly files the complaints electronically to all selected parties and e-mails the complainant with a receipt once their message has been forwarded.
According to U.S. Transportation Secretary Rodney Slater, the D0T received about 9,600 consumer complaints about the airlines alone last year. Randy Warren, founder of www.passengerrights.com says, "That number is drastically lower than the reality of victimized passengers because until now it was an arduous and time-consuming process to make or file a proper complaint.
"As the Clinton administration rolls out a broad-based initiative for air passengers, we feel it is important to give every consumer a voice and an opportunity to demonstrate how grave and widespread the emotional and financial misfortunes are that travel suppliers should take responsibility for," adds Mr. Warren.
In addition to the easy complaint filing service, www.passengerrights.com also contains information that empowers the traveler such as a manifesto of passenger's rights for just about any circumstance, issues like how to sue an airline, how not to get cheated or ripped off, and how to learn the secrets of the industry and save money and heartache in the future. Customized research on complaints received will also be available.
Designed to help protect and assist the consumer, www.passengerrights.com has already done all the necessary research for every type of complaint or information need from flight cancellations, lost luggage, over-charging, theft, children's policies, general policies, etc. Every month, www.passengerrights.com will select the most horrifying story and consumer complaint and present the passenger rights victim award.