|PORTSMOUTH, N. H. (April 12, 1999) The Opryland Hotel
in Nashville switched on Delphi for Windows, 7.1.2a last month, uniting
200 concurrent users on a single program that automates all phases of group
sales, catering, and convention services business. The moment when
200 salespeople could simultaneously access account, lead, and booking
information for the 2,884-guest room property marked the successful completion
of an ambitious automation initiative that included scalability testing,
data conversion, custom training development, and an integrated use of
enterprise project management at both Opryland and Newmarket.
“As the world’s largest combined hotel and convention center, we needed a powerful enough automation system that would not only help us manage our data, but allow us to use it more effectively to enhance customer service, decrease costs, improve overall communications amongst the staff as well as increase profits,” said John Eslick, Project Manager & Director of Strategic Systems Development at Opryland. “We are now confident that Delphi for Windows provides that total solution for us.”
“There were challenges all the way, but we rose above each one to prove that Delphi can be scaled to a 300-user environment,” said Newmarket Enterprise Project Manager Robyn Mussler, responsible for the Opryland implementation.
In late June, Opryland goes live with Delphi’s event management functionality, including Power BEO, Newmarket’s automated module for banquet event orders, the Janus Event Board and Meeting Matrix interfaces. At that time, total users accessing the single MS-SQL Server database jumps to 300, Mussler said.
About Newmarket International, Inc.
About Gaylord Entertainment Company
|Also See:||Mirage Resorts Manages Growth Using Scalable 3Com(R) ATM/Fast Ethernet Solutions / Feb 1999|
|Carlson's Leisure Group Uses BackWeb to Deliver Critical Information to Travel Agents' Desktops / March 1999|
|Marriott International Standardizes on Forte for Integration, Custom Development and Internet Enablement / March 1999|