Hotel Online Special Report
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Hoteliers Must Maintain Levels of Quality 
that Correspond To or Exceed Their Room Rates
 
ROSWELL, GA. -  October 18, 1998   - Environmental Consulting Group (ECG) has launched two new programs that analyzes and evaluates the physical qualities of hotels.  

From a guest perspective, ECG's basic and comprehensive Hotel Facilities Analysis programs evaluate both the real and perceived value of a property's physical facilities.  Because hotel guests believe (or want to believe) that they receive value for a hotel stay that is greater than the amount actually spent, hoteliers must maintain levels of quality that correspond to or exceed their room rates.  ECG's Hotel Facilities Analysis programs provide an independent and objective method to determine the quality of individual properties, from economy inns to luxury destination resorts.  The quantitative report generated by the programs' findings offers guidelines for hotel improvements, development of renovation budgets and/or allocation of resources.

The need for ECG�s analysis programs is simple.  Customers start forming impressions of their hotel, both positive and negative, before ever reaching their room. During their stay, they continue to form their impressions as they experience their hotel�s interior and exterior environments.  Their impressions are based primarily on their observations.

Management and staff, familiar with the property, do not and can not see their hotel in the same way their guests observe it because of their familiarity with the property.  With ECG�s analysis programs, hotel owners/management get a quantitative guest impression of their facility plus an outline of recommendations to improve their hotel�s quality level. 

Environment Consulting Group (ECG), an international award winning firm is a composite of landscape architects, architects, engineers, environmental consultants and interior designers, that has specialized in the hospitality industry for more than 20 years.  ECG has undertaken all aspects of environmental improvements, from boardrooms to bulldozers.  In addition, the firm is active in the Caribbean Hotel Association and has provided their services to a number of hospitality properties in the Caribbean Basin and the Southeastern United States.

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Contact:
Raymond L. Uecker, 
ECG President 
(770) 998-5899
e-mail [email protected]
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Also See:
What can an established hotel do when new competition enters the market? / Craig Jacobs / Jan 1998
Renaissance Achieves Highest Ranking in Frequent Flyer Magazine/J.D. Power and Associates 1998 Domestic Hotel Guest Satisfaction Study / Jan 1998 
Analysis of the World's Top Rated Hotels / Chaisawat / 1998 

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