|ROSWELL, GA. - October 18, 1998 - Environmental
Consulting Group (ECG) has launched two new programs that analyzes and
evaluates the physical qualities of hotels.
From a guest perspective, ECG's basic and comprehensive Hotel Facilities
Analysis programs evaluate both the real and perceived value of a property's
physical facilities. Because hotel guests believe (or want to believe)
that they receive value for a hotel stay that is greater than the amount
actually spent, hoteliers must maintain levels of quality that correspond
to or exceed their room rates. ECG's Hotel Facilities Analysis programs
provide an independent and objective method to determine the quality of
individual properties, from economy inns to luxury destination resorts.
The quantitative report generated by the programs' findings offers guidelines
for hotel improvements, development of renovation budgets and/or allocation
The need for ECG’s analysis programs is simple. Customers start
forming impressions of their hotel, both positive and negative, before
ever reaching their room. During their stay, they continue to form their
impressions as they experience their hotel’s interior and exterior environments.
Their impressions are based primarily on their observations.
Management and staff, familiar with the property, do not and can not
see their hotel in the same way their guests observe it because of their
familiarity with the property. With ECG’s analysis programs, hotel
owners/management get a quantitative guest impression of their facility
plus an outline of recommendations to improve their hotel’s quality level.
Environment Consulting Group (ECG), an international award winning firm
is a composite of landscape architects, architects, engineers, environmental
consultants and interior designers, that has specialized in the hospitality
industry for more than 20 years. ECG has undertaken all aspects of
environmental improvements, from boardrooms to bulldozers. In addition,
the firm is active in the Caribbean Hotel Association and has provided
their services to a number of hospitality properties in the Caribbean Basin
and the Southeastern United States.