| EAST LANSING, Mich., September 1998�Managing Front Office
Operations, the long-time industry standard for front office textbooks,
has been revised to reflect the latest hospitality industry technology
and real-world, eye-opening case studies.
The fifth edition of Managing Front Office Operations, written by Michael
L. Kasavana, Ph.D., and Readers will receive a thorough overview of the scope and significance of the front office role in the success of hotel operations. Detailed chapters on reservations, registration, front office responsibilities, front office accounting, check-out and settlement, night audit, and yield management make this book a valuable resource for aspiring front office supervisors and managers. Detailed chapter outlines for Managing Front Office Operations are available in the academic area of EI�s web site�www.ei-ahma.org. There, readers can also download PowerPoint presentations for use as a training tool, and can find links to many hospitality industry web sites that relate to material contained in the book�s chapters. Established in 1953 as a nonprofit educational foundation of AH&MA, the Educational Institute is the world�s largest hospitality communication resource center, providing quality training and educational materials for the hospitality industry. |
Richard
M. Brooks, CHA, has just been released by the Educational Institute of
the American Hotel & Motel Association. The new edition includes
industry-developed case studies that illustrate the challenges of front
office management. Aspiring managers and other readers will be challenged
by such entertaining, yet experienced-based case studies as �A Big Fish
in a Small Pond Flounders in the Great Lakes� and �Sarah�s Serious Reservations.�
Web site addresses throughout the text give readers point-and-click access
to the latest hospitality resources.