With 40 hotels open or under development, Club Hotels by Doubletree is one of the nation's fastest growing, mid-market with food and beverage service hotel brands. The chain revolutionized business travel by partnering with three nationally recognized business service providers.

"Today's business travelers want a hassle-free experience, and the Guarantee gives them a greater degree of comfort," said Warren Fields, vice president, Club Hotels by Doubletree. "Our guests have the assurance their stay will be outstanding or they won't pay, period."

"In a test at three of our properties, less than one-fifth of 1 percent of our guests invoked the Guarantee," Fields said. "Guests don't always complain if something isn't right; they vote with their feet and go to the competition," he added. "Guaranteeing unconditional guest satisfaction creates strong brand loyalty and a customer for life." Doubletree Hotels, a first-class, full-service hotel chain with 106 properties, and Doubletree Guest Suites, a first-class, full-service, all-suite chain with 42 properties, currently are testing the 100% Guarantee and expect to roll it out within the next six to nine months.

"I've been involved with the Guarantee for more than four years and have found it not only to be a great benefit to guests but also to employees," said George R. Haas, general manager of the Club Hotels by Doubletree, Austin-University Area, Texas, one of the pilot test hotels for the 100% Satisfaction Guarantee. "We conduct a half-day training course on the Guarantee with every employee and provide constant reinforcement through monthly newsletters and a video learning series. Employees like knowing they have the power in their hands to fix any problem."

"We re-invented the business lodging category by introducing the Club Hotels by Doubletree concept in 1996," Fields said. The innovative hotel brand was created after extensive customer research found mid-market hotels did not allow business travelers to be productive while on the road.

The highlight of each Club Hotel by Doubletree is the Business Club Room, a 4,000 square foot room located just off the lobby with individual work stations, called Personal Harbors(R) designed by Steelcase, Inc., a light fare Au Bon Pain Bakery Cafe, and a CopyMax(R) self-service business center by OfficeMax complete with credit card-operated photo copiers, laser printers and fax machines. Additionally, the Business Club Room offers conference rooms, several den settings with comfortable seating and large screen TVs, phones with modem ports, and a FedEx shipping center.

"The 100% Satisfaction Guarantee demonstrates our commitment to unparalleled customer service," Fields said. "Our Guarantee not only encourages first time visits but also promotes return trips from guests who expect the finest from Club Hotels by Doubletree."

Fields said that more than 95 percent of Club Hotels by Doubletree guests indicate their willingness to return to the hotel on their next visit to the area. "Club Hotels' intent to return statistic is one of the highest in the hotel industry, and we expect it to go even higher with the institution of the 100% Satisfaction Guarantee." Club Hotels by Doubletree is a mid-market national brand of Promus Hotel Corporation, one of the world's premier lodging companies, with system-wide annual revenues of over $5 billion. Promus Hotel Corporation is the franchisor and operator of the Doubletree Hotels, Guest Suites and Resorts, Embassy Suites, Homewood Suites, Club Hotels by Doubletree, Hampton Inn, Hampton Inn Suites, Embassy Vacation Resorts and Hampton Vacation Resorts brands. The company owns, operates or franchises more than 1,225 hotels, with over 182,000 rooms throughout the United States, Canada, Mexico and Latin America. Additionally, the company manages 16 hotels through its University and Conference Center division.

For reservations call 888-444-CLUB, or visit our web site at http://www.clubhotels.com.