ATLANTA, May 4, 1998 - At its General Managers' Conference held this week in Atlanta, Ga., Holiday Hospitality announced the 1998 winners of the company's Hotel of the Year, Best of the Best, and Hotel Marketing Innovation Awards.
"Holiday Hospitality recognizes the value of providing consistent quality customer service to its guests. I am proud to honor these hotels and employees today, as the best in the business," said Thomas R. Oliver, chairman and CEO of Holiday Hospitality. "They have far exceeded our expectations of excellence and are among those who set the standard, not just for the company, but for all hotels in the industry."
Hotel of the Year Awards
Five hotels from the U.S. were awarded the Hotel of the Year honor.
A panel of senior management from the company's corporate headquarters
reviewed the top performing Holiday Inn, Holiday Inn Express and Crowne
Plaza hotels in the Americas region. To be eligible for the award, hotels
had to meet a specified-by-brand minimum February CQI (Combined Quality
Index)/QFI (Quality Failure Index) score and achieve the highest yield
index scores for their brand. This year's award-winning hotels are:
|Holiday Inn Flint, Mich.
Holiday Inn Select Alexandria - Old Town, Va.
Holiday SunSpree Resort Panama City Beach, Fla.
Crowne Plaza Hotel Nashua, N.H.
Holiday Inn Express Henderson, N.C.
Best of the Best Awards
Additionally, 20 Holiday Inn, Crowne Plaza and Holiday Inn Express hotel
employees received the Best of the Best award for their exemplary performance
at their hotel and within the community. Winners received a trip to attend
the General Managers' Conference in Atlanta, as well as a framed medallion
and a trophy. This year's Holiday Inn Best of the Best award winners are:
|Cody Khan, General Manager, Holiday Inn SunSpree Resort Panama
City Beach, Fla.
William P. Reilly, Jr., General Manager, Holiday Inn Fort Lauderdale - Hollywood Airport (Port Everglades Area), Fla.
Larry Limbaugh, Guest Services Manager, Holiday Inn SunSpree Resort Panama City Beach, Fla.
Kathleen Burck, Meeting Specialist, Holiday Inn Venice, Fla.
Rebecca Miller, Sales of Director, Holiday Inn Select Fort Myers - US 41 South (Airport Area), Fla.
Fernando Rios Romo, Food Beverage Director, Holiday Inn Monterrey - Parque Fundidora, Mexico
Sarah Cooper, Executive Housekeeper, Holiday Inn Pigeon Forge, Tenn.
John Tome, Maintenance Engineer, Holiday Inn Select Toronto - Airport, Ontario, Canada
This year's Crowne Plaza Best of the Best award winners
|Bob King, General Manager, Crowne Plaza Madison - East Towne,
Richard Hotter, Guest Services Manager, Crowne Plaza Manhattan, N.Y.
Donna Garone, Meeting Specialist, Crowne Plaza Manhattan, N.Y.
Pat DeGrace, Sales Director, Crowne Plaza Boston - Natick, Mass.
Serge Burckel, Food Beverage Director, Crowne Plaza Redondo Beach and Marina, Calif.
Simon Zarzour, Executive Housekeeper, Crowne Plaza Toronto Centre, Ontario, Canada
James Jones, Maintenance Engineer, Crowne Plaza Jackson-Downtown, Miss.
This year's Holiday Inn Express Best of the Best award
|Deborah Grider, General Manager, Holiday Inn Express Socorro,
Cary Allen, Guest Services Manager, Holiday Inn Express Paducah, Ky.
Burlene Blankenship, Breakfast Bar Attendant, Holiday Inn Express Pullman, Wash.
Michelle Williams, Executive Housekeeper, Holiday Inn Express Washington, Ind.
Jose Luis Granzotto, Maintenance Engineer, Holiday Inn Express Temuco, Chile
Hotel Marketing Innovation Awards
This year, four hotels were awarded The Hotel Marketing Innovation Award
for submitting the most creative marketing concepts. Programs were judged
by corporate senior marketing management and hospitality industry marketing
experts also were invited to participate in the evaluation and selection
process. This year's Marketing Innovation award winners were:
|Holiday Inn Select Halifax Centre, Nova Scotia, Canada, for their Holicare (Hospital Program) package.|
|Holiday Inn Orlando - Altamonte Springs, Fla., for their Change is Good program promoting the hotel's renovation.|
|Holiday Inn Oceanfront, Hilton Head Island, S.C., for their Fun in the Sun for Everyone marketing program.|
|Holiday Inn Express Albany, Ore., for their creative niche marketing efforts.|
More than 3,500 Holiday Inn, Crowne Plaza and Holiday Inn Express general managers, franchisees, owners and operators from the U.S., the Caribbean, Canada, Mexico and Latin America attended the 1998 General Managers' Conference - The Americas in Atlanta.
NOTE: Bass Hotels Resorts(R), the hotel business of Bass PLC of the United Kingdom, operates or franchises more than 2,600 hotels and 450,000 guest rooms in more than 75 countries and territories. The following service marks are owned by Bass Hotels Resorts Inc., its subsidiaries or affiliates: Holiday Inn(R), Crowne Plaza(R), Holiday Inn Express(R), Holiday Inn Select(R) , Holiday Inn Garden Court(sm), Holiday Inn SunSpree(R) Resorts, Staybridge Suites by Holiday Inn(sm), Holidex(R), Holidome(R), Priority Club(R) Worldwide, e.space(R), Inter-Continental(R), Forum(R), Six Continents Club(R), Corporate Rate Portfolio(R) and Global Partner Hotels and Resorts(R). Bass Hotels Resorts offers information and reservations capability on its pages on the World Wide Web of the Internet -- www.holiday-inn.com for Holiday Inn hotels and Holiday Inn Express hotels, www.crowneplaza.com for Crowne Plaza Hotels and Resorts, and www.interconti.com for Inter-Continental Hotels and Resorts. Information on our newest brand, Staybridge Suites by Holiday Inn, is available at www.staybridge.com. The recent acquisition of Inter-Continental Hotels and Resorts vaulted the company into the five-star upscale market offering a variety of first-class hotels in major markets around the world.