Hotel OnlinePress Releases 

Free Customer Service Management and Training Consulting
on the Web
Vancouver -  Friday, June 5th, 1998 -  Managers, business owners, and employees can now discuss the many complicated issues surrounding Customer Service and learn how to manage operations to ensure standing out from the crowd. A yet undiscovered forum that has won the participation of some of the top international Consultants and Students dissects the entire subject of Customer Service in all its forms as it was never done before. 

This forum also discusses management and training strategies and how these affect Customer Service. The forum has been created and is moderated by Vancouver management and training Consultant Claire Belilos and is hosted by the popular hospitality web site The exact address of the forum is at It has attracted participants from different types of businesses and occupations, such as car dealerships, marketing, "brand" specialists, technology specialists and others. 

All fingers seem to be pointing one way: planning, organization and human relations; treat your customers as human beings, look at things from their perspective; treat your employees as human beings, also look at things from their perspective; learn how to win over both customers and employees as your business partners. On the reverse side: if you do not invest the effort and personal commitment, your business is doomed. 

Another issue that arose heated debate: does today's trend of downsizing and automating operations spell the erosion or forthcoming death of Customer Service? If you are connected to the internet, you can join the debate or have some troubling points clarified. Just go into and post your questions. Active use of the internet presents immediate solutions to many of its users. Many great minds are ready to share their knowledge and know how. 


Claire Belilos
Vancouver, B.C.
 tel: (604) 685-8449 / 687-8442

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