Phoenix, Ariz. March 18, l998 - The crisp red uniforms, sharp caps
and attention to detail demonstrated by Best Western International's new
brandkeepers translate into exceptionally memorable advertising for the
world's largest lodging brand.
Affectionately dubbed "the Two Guys," a lanky and a more compact bell
hop, play pivotal roles in illustrating the market penetration of Best
Western hotels and their highly popular regionalized characteristics and
distinctive style. The creative device also underscores that at the brand's
nearly 3,800 hotels, personalized service and a warm welcome are assured.
Making its debut just last September, the "Across the street from ordinaryTM,"
campaign has been credited by independent research as demonstrating qualities
truly desired by travelers. These reliable hotel benefits found at Best
Westerns include consistency in quality and a memorable visit regardless
of whether guests are traveling for leisure or business.
Copy-testing research shows the campaign performs better overall than
the consumer mid-scale hotel norms for television advertising. Business
travelers, a primary Best Western target, rated the campaign better than
the mid-scale hotel norms. The entertainment value and uniqueness of the
campaign also rated higher than the mid-scale average. Respondents identified
the advertising's key messages and saw them as "highly relevant" to their
hotel selection.
"This conceptual approach, coupled with a very imaginative visual presentation,
has proven extremely effective for Best Western. The test results are impressive,
even in the early stages of the campaign," says Vicki Meyers, managing
director, Best Western Advertising. "Our competitive strength is that Best
Western hotels are for experience seekers who want the strength and character
of an international chain combined with the individuality of the local
market."
The tactical approach underscores that Best Westerns are not usual cookie-cutter
hotels that offer "bland" sameness in accommodations. Secondarily, the
"Across the street from ordinaryTM" tag line conveys that Best Westerns
are indeed extraordinarily interesting, and provide the amenities and friendly
reception expected at exceptional mid scale hotels. "Quite simply, the
combination of messages and visualization drives home the guest-friendly
message that Best Western hotels enhance the enjoyment of travel," Meyers
says.
To ensure that primary and emerging markets receive exposure, Best Western
representatives are maintaining a strong advertising presence. Concentrated
broadcasts will occur during "March Madness" sports week and continue through
June. Key placements of the Best Western spots include: The Tonight Show
with Jay Leno, David Letterman, Saturday Night Live and Live with Regis
and Kathy Lee.
Canadian television, in English and French, will be a priority with
on-air hockey broadcasts and season finales of shows such as Ally McBeal
and ER. Other sitcoms, news/current affairs shows and Sunday movies will
round-out the media schedule.
Print medium exposure has a decidedly regionalized push to capitalize
on Best Western's strong market penetration. In the US and Canada, the
year-round focus targets Travel and Leisure, Sunset, National Geographic,
various inflight, and state and providence publications. Additionally in
Canada, supplemental consumer print, including Canadian Tourism Commission
publications will be used.
Future applications of the bellhops incorporate small bits of dialogue
to capitalize on the substantiated likeability, playfulness, easy humor
and professionalism of the characters.
"Best Western is literally, breaking out of the mold with a campaign
that concentrates on consumer interests and capitalizes on brand strengths
instead of the hotel industry's present visual trend of staid images of
hotel interiors," says Wayne W. Wielgus, Best Western's vice president
of Worldwide Marketing and Sales. "Savvy consumers are tired of the same,
repetitive messages of renovation and good values. Those traits have long
been associated with Best Western hotels, and through our innovative, but
logical approach, we are showing that Best Western has unmatched global
reach and enormous traveler appeal." |