News for the Hospitality Executive
to Engage Guests in Real-Time
New social network platform for hotel guests to connect with hotel staff and other guests
May 14th 2013 - The Radisson Edmonton South has become the first hotel in Canada to install Quadriga’s LobbyFriend™, a new temporary, social network platform that enables hotel guests to connect immediately with each other and hotel staff.
“Guests are tech-savvy, and always connected and on the go with their mobile devices,” said Robin Cumine, General Manager of Radisson Edmonton South. “LobbbyFriend™ is designed to provide our guests with convenience and accessibility and allows our staff to respond quickly to their needs to ensure we deliver superior guest experience during their stay.”
LobbyFriend™ is a temporary private social network for hotels, exclusively distributed by Quadriga. To access it, guests will be provided with a PIN code upon checking in to the hotel and invited to download the free LobbyFriend™ app to their mobile device. Once logged on, guests will have immediate access to information including local events, restaurant recommendations, and best of all, the hotel’s exclusive deals and special offers.
“Today’s generation of guests are looking to socialize using a wide variety of media,” said Brigitte Diem-Guy, Vice President, Sales and Marketing of SilverBirch Hotels & Resorts. “With LobbyFriend™, we give our guests the opportunity to privately network with new business leads, make new friends, and join events and group activities, especially when attending a meeting or conference in the hotel.”
According to Chris Sophinos, CEO Quadriga Americas, “LobbyFriend™ offers The Radisson Edmonton South a great new way to connect with its guests, enabling them to interact with each other, as well as with hotel staff. We look forward to working with other SilverBirch Hotels & Resorts properties over the coming months to introduce the LobbyFriend™ app and help them enhance guest communication and engagement.”
LobbyFriend™ is a secured, temporary social network and has an easy-to-use interface to keep the hotel and its guest connected at all times, up until the guest checks out. Radisson Edmonton South is the first SilverBirch Hotels & Resorts’ properties to install LobbyFriend™ and the company plans to make the app available at other properties across Canada.
About Quadriga Worldwide
Quadriga, the hospitality industry’s leading integrator of network applications and in-room entertainment systems, with offices in the USA, Europe and Asia, integrates TV and mobile communications platforms, Internet, network and multimedia solutions, delivering operational efficiencies and new revenue opportunities, enabling customers to better compete in an interactive, interconnected and globally accessible world.
Through an ever-growing portfolio of products, services and content Quadriga provides customers with the flexibility and reassurance that they can obtain a complete and relevant technology solution that meets their business revenue, guest satisfaction and operational efficiency targets, all from a single partner. Quadriga’s range of TV and mobile communications platforms, easy-to-use guest Internet solutions, network consultancy and delivery services and multimedia content means it can work with its customers to converge today’s disparate technologies to create a technology ecosystem that delivers unequalled guest service and hotel operational efficiency.
As the hospitality sector expands globally, Quadriga’s global footprint extends across Europe, the Americas, the Middle East, India, key parts of Africa and Asia. This is being achieved through a combination of Quadriga’s own operations and a distribution model into selected countries and territories.
Quadriga has more than 30 years experience serving the hospitality sector, supporting more than 300,000 guest rooms and is the number 1 in Europe and the number 2 globally. The company has unrivalled expertise and more than 10 years experience in managing hotel networks, Internet provision and digital IP systems, with more than 120,000 Internet rooms . The company will continue to leverage its capabilities and deep knowledge of the hospitality sector to create solutions and products that harness the latest technologies and meet ever evolving customer needs and guest expectations. For more details on the company visit: www.quadriga.com.
SilverBirch Hotels & Resorts is one of Canada’s leading hotel management companies and manages over 20 hotels and resorts across Canada. The company manages independent hotels and hotels operating under major franchise brands, such as Radisson, Marriott, Hilton, Quality, Best Western and Ramada. For more information, visit www.silverbirchhotels.com
|Press contacts for Quadiraga
Quadriga Worldwide Ltd
Tel: +44 (0)7742 412124
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