News for the Hospitality Executive
to Install Quadriga's Award-Winning PMN™ Solution
15th May 2013 - The recently opened Palais Hansen Kempinski Vienna has installed Quadriga's Personal Media Network™ solution in all guest rooms, becoming the inaugural property to install this award-winning application, which is transforming the industry and revolutionising in-room entertainment and the guest experience.
A key requirement for the elegant and stylish Palais Hansen Kempinski, consistent with its contemporary and sophisticated style, was to feature the latest guest technology and it duly selected Quadriga for its PMN™ solution and iRiS Software Systems for its guest-facing applications. All 152 guest rooms and suites are equipped with iPads, which have Quadriga's PMN™ application and the iRiS Guest Valet interactive guest services application installed on them, enabling the hotel to deliver a premium and truly differentiated guest experience. Quadriga's PMN solution enables guests to control their in-room TV from the iPad, creating a seamless, unified experience for the guest. The award-winning iRiS Guest Valet enables the hotel to bring their services and facilities to life, from controlling the air conditioning, to ordering room service or booking a spa treatment, all at the touch of a button in the guest's preferred language.
“Being the first to deploy Quadriga's PMN solution, we are providing our guests with a highly differentiated experience through technology,” says Jeremy Ward, Kempinski's Senior Vice President Information Technology. "PMN enables the Palais Hansen Kempinski Vienna to deliver superior guest communication and provide a truly integrated environment for the guest. An initial demonstration at HITEC 2012 proved to us that PMN is set to transform the guest experience and we are delighted to deliver this ahead of any other hotel around the world. The iRiS Guest Valet has already proved itself to be an impressive app in our other hotels and guests are genuinely wowed by this. We have also integrated it into our Room Management System enabling guests to control the room temperature, lighting and more.”
The PMN app unifies and synchronises the in-room TV and iPad to create seamless functionality, while connected to the hotel's WiFi network. Guests are able to scan a wide selection of free to guest programming options via an Interactive Program Guide residing on both the TV and the iPad, as well as browse and select from the latest on-demand movies, all for play-out on the in-room TV.
In addition to providing an integrated viewing environment for the guest, the hotel benefits from the ability to promote its restaurants, bars, spa and hotel services directly to guests in their rooms via the intuitive and engaging user interface.
Ultimately, with Quadriga's PMN, guests at the Kempinski Vienna will be able to integrate their own personal mobile devices with the in-room TV and iPad, along with the various forms of personal content (device stored, STB-based, subscription-based), into a single application to create a unified network of entertainment services. This further extends the seamless, unified experience for guests to access the various forms of content, regardless of the device used, for as long as they are connected to the hotel's WiFi network.
Quadriga, the hospitality industry's leading integrator of network applications and in-room entertainment systems, with offices in the USA, Europe and Asia, first introduced its PMN solution at HITEC 2012 in Baltimore, MD, USA. In November 2012 PMN was awarded the prestigious Equip'Innov Award for the most innovative technology product at Equip' Hotel in Paris. In February 2013 it received industry recognition by HTNG, the global trade association dedicated to enhancing the deployment of technology in hotels, receiving the award, 'Most Innovative Hospitality Technology of 2012.'
Rolf Christen, Quadriga's Area Managing Director for North, East and Central Europe comments, "We are delighted that the prestigious, newly opened Palais Hansen Kempinski Vienna has selected Quadriga to help provide its guests with the ultimate entertainment experience and we congratulate them on being the first hotel to install our award-winning PMN app. We look forward to working together with the hotel and indeed the Kempinski group, over the coming weeks and months to further develop and enhance their PMN solution and their unique guest experience."
About Quadriga Worldwide
Quadriga, the hospitality industry’s leading integrator of network applications and in-room entertainment systems, with offices in the USA, Europe and Asia, integrates TV and mobile communications platforms, Internet, network and multimedia solutions, delivering operational efficiencies and new revenue opportunities, enabling customers to better compete in an interactive, interconnected and globally accessible world.
Through an ever-growing portfolio of products, services and content Quadriga provides customers with the flexibility and reassurance that they can obtain a complete and relevant technology solution that meets their business revenue, guest satisfaction and operational efficiency targets, all from a single partner. Quadriga’s range of TV and mobile communications platforms, easy-to-use guest Internet solutions, network consultancy and delivery services and multimedia content means it can work with its customers to converge today’s disparate technologies to create a technology ecosystem that delivers unequalled guest service and hotel operational efficiency.
As the hospitality sector expands globally, Quadriga’s global footprint extends across Europe, the Americas, the Middle East, India, key parts of Africa and Asia. This is being achieved through a combination of Quadriga’s own operations and a distribution model into selected countries and territories.
Quadriga has more than 30 years experience serving the hospitality sector, supporting more than 300,000 guest rooms and is the number 1 in Europe and the number 2 globally. The company has unrivalled expertise and more than 10 years experience in managing hotel networks, Internet provision and digital IP systems, with more than 120,000 Internet rooms . The company will continue to leverage its capabilities and deep knowledge of the hospitality sector to create solutions and products that harness the latest technologies and meet ever evolving customer needs and guest expectations. For more details on the company visit: www.quadriga.com.
About iRiS Software Systems
iRiS Software Systems is an award-winning, multilingual, interactive hospitality applications provider whose innovative apps are at the forefront of hospitality technology and have been designed to improve the guest experience, generate additional revenue and reduce costs for hotels, cruise lines and restaurants.
iRiS' applications cover the whole hospitality space including Restaurant, In-Room, Lobby, Spa and Conferencing. iRiS won Travolution's “Best Technological Innovation” Award in 2012 for its market-leading iRiS Guest Valet application which allows hotel guests to view, access and interact with the complete range of facilities and services on offer at the hotel. An exciting solution for restaurants is the iRiS F&B application, an interactive digital menu which embraces tablet technology to improve the guest dining experience. iRiS F&B is rapidly being adopted worldwide and has been proven to result in considerable increases in sales of wine per cover (45%) and ROI. iRiS' powerful cloud-based core system, iRiS Manager, is a centralized solution to manage content, communications, integrations and languages across all applications and is a unique selling point which sets iRiS apart from the rest of the competition.
More than 100 hotels worldwide currently using iRiS Valet or iRiS F&B and luxury hotel group, Kempinski Hotels, has selected iRiS as a key guest services technology provider, installing iRiS applications across its worldwide network. iRiS works with many major hotel brands including Mandarin Oriental, Orient Express, Starwood, Hilton, Accor, Swire, as well as with a number of independents.
iRiS has representation across every continent with major offices in UK, USA and Asia. Countries with iRiS installations include USA, Canada, UK, France, Germany, Austria, Hungary, Mauritius, Switzerland, China, Hong Kong, Thailand, Singapore, Malaysia, Russia, Dubai, Abu Dhabi, India, Kenya, Malta, Turkey, Qatar and Australia.
Created in 1897, Kempinski Hotels is Europe's oldest luxury hotel group. Kempinski's rich heritage of impeccable personal service and superb hospitality is complemented by the exclusivity and individuality of its properties. Kempinski now comprises a portfolio of 77 five-star hotels in 30 countries and continues to add new properties in Europe, the Middle East, Africa and Asia. Each one reflects the strength and success of the Kempinski brand without losing sight of its heritage. The portfolio comprises historic landmark properties, award-winning urban lifestyle hotels, outstanding resorts, and prestigious residences. Each one is imbued with the quality guests have come to expect from Kempinski while embracing the cultural traditions of its location. Kempinski is a founding member of the Global Hotel Alliance (GHA), the world's largest alliance of independent hotels.
|Press contacts for Quadiraga
Quadriga Worldwide Ltd
Tel: +44 (0)7742 412124
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