Hotel Online
News for the Hospitality Executive



                                                        At HITEC Visit hotel SystemsPro in Booth # 931
                                                        June 24 to 27, Minneapolis Convention Center


North Central Group Implements hotel SystemsPro Multi-Property Sales and Catering,
and hotel WebSpace Online Marketing to Increase Business for 31 Properties


 Marriott and Hilton Operator Relies on Cloud-Based hotel SalesPro and hotel WebSpace to Centralize
Sales Processes and Create Search-Optimized Property Web Landing Pages

Atlanta, Georgia – June 4, 2013hotel SystemsPro, a leading provider of ASP-based, enterprise hotel sales software announced North Central Group implemented its hotel SalesPro Multi-Property Sales and Catering System and hotel WebSpace online marketing solution. North Central Group (NCG) owns and operates 31 upscale Hilton and Marriott select-service hotels in major markets from Arizona to Wisconsin. NCG also uses hotel ServicePro, hotel SystemsPro’s hotel maintenance solution that preserves property and asset value and improves guest service, in all properties. Click here for more information on hotel SystemsPro products.

hotel SalesPro enables North Central Group to sell more effectively across all brands in all markets
“North Central Group implemented cloud-based hotel SalesPro corporate sales and catering at all its properties to standardize account processes and better manage hotel sales teams,” said Jen Yakimicki Guimond, senior director of sales for North Central Group. “hotel SalesPro enables us to sell more effectively across all our brands in all our markets. We monitor property performance remotely to support sales teams. The system provides standard contracts and meeting space templates to simplify management oversight. With all property contracts centralized in one database we track their progress more easily to close more business.” Mrs. Guimond noted that NCG moved all of its Hilton sales accounts from OnQ to hotel SalesPro to simplify account management and reporting.

North Central Group Hilton Garden Inn Madison West
Several North Central Group properties used hotel SalesPro in the past, but the process of continuously switching between multiple systems was time consuming. Mrs. Guimond said, “Putting all the company’s properties on one system improved our sales operation. We are quickly learning how to use the information provided in hotel SalesPro’s productivity, pace and forecasting reports. With all our teams on one system we can quickly retrieve the reports and information we need without switching between systems.”
 
North Central Group also implemented the hotel WebSpace online marketing and internet prospecting solution that aligns properties with local events to increase transient business. “North Central Group’s general managers are trained on how to use hotel WebSpace to build local event landing pages,” Mrs. Guimond said. “hotel WebSpace is an internet marketing solution that drives more bookings for our properties. Our hotels can quickly create customized search-engine optimized landing pages aligned with local events that attract visitors to their region. The solution brings us rack-rated leisure business by linking our hotels in each market to events that attract travelers. These travelers would likely not have come to our hotels without the system.” Mrs. Guimond noted that the hotel WebSpace landing pages show information about the local event with a map and graphic along with the property’s name, distance from the event, and a convenient ‘book it’ button to simplify reservation booking.
 
With 31 properties implementing new sales and web marketing systems, training for executives and staff was a priority for NCG. “We wanted our property teams to understand how valuable the new systems were to their sales,” said Mrs. Guimond. “Training from hotel SystemsPro came at no additional cost and was excellent. Our staff could take online classes any time to fit their schedule. The personal instruction helped our people learn how to use hotel SalesPro and hotel WebSpace quickly.”  
 
hotel ServicePro is also used by the operations side of the organization at all hotels. It enables NCG to deliver an outstanding guest experience and maintain property value. It provides staff with special service requests to engage closely with guests and proactively meet their needs throughout their stay. hotel ServicePro tracks preventive maintenance schedules and safety inspections, maintains equipment records, and expedites guest requests. NCG installed hotel ServicePro in 2011.

About The North Central Group
Founded in 1981 by Chairman David Lenz, The North Central Group is one of America’s foremost developers, owners, and operators of focused-service and extended-stay hotels. Its 26 company-owned hotels are primarily located in the Southwest and Midwest, concentrating on upscale select service hotels within the Hilton and Marriott family.  For information go to http://www.ncghotels.com/

About hotel SystemsPro
hotel SystemsProhotel SystemsPro is a technology innovator operated by hospitality professionals that helps clients increase sales, reduce operating costs and efficiently manage assets. The company’s suite of high performance, web-based, true enterprise property solutions include extensive reporting capabilities to empower hotel teams to generate revenue via tools that cost-effectively provide a higher quality guest experience.  hotel SystemsPro solutions scale across all properties and any flag. They evolve to assist hotel professionals in meeting their markets’ ever-changing needs.  Whatever the size of the property or its challenges, hotel SystemsPro solutions do the heavy lifting for hotel operators to streamline operations and boost staff productivity and profitability.
 
Products include:
hotel SalesPro - A multi-property, mobile-ready web-based sales and catering system that provides scalable functionality and a wide variety of reporting options that increase sales efficiency for hotel chains and independent properties.
 
hotel ServicePro -  An economical hotel maintenance solution that preserves property asset value and improves guest service.  It automates the communication, scheduling, tracking and reporting of tasks that surround best practices, guest requests, safety requirements, preventive maintenance and equipment management.
 
hotel WebSpace -  An online marketing solution that enables properties to increase their web presence and convert browsers to buyers on search engines like Google, Yahoo and Bing.

For more information, please visit www.hotelsystemspro.com.

Contact:

The North Central Group
1600 Aspen Commons, Suite 200
PO Box 620994
Middleton, WI 53562-0994
Phone: 608-836-6060
Fax: 608-836-6399
Email: info@ncghotels.com


hotel SystemsPro
Edie Chandler Lowe      
Senior Vice President
280 Interstate North Circle, Suite 600
Atlanta, GA 30339
Phone: (770) 303-9911 or Toll free: (877) 263-3645
Email:  edie.lowe@hotelsystemspro.com
www.hotelsystemspro.com  

 
Media Contact:
Julie Keyser-Squires, APR
Softscribe Inc.
180 River Springs Drive NW
Atlanta, GA 30328
Phone: (404) 256-5512
Email:  Julie(at)softscribeinc.com
www.softscribeinc.com

.
Receive Your Hospitality Industry Headlines via Email for Free! Subscribe Here

To Learn More About Your News Being Published on Hotel-Online Inquire Here

Also See: LBA Hospitality Increases Business for 72-Property Portfolio with Web Booking Pages and Corporate Sales System; 'Sales is All About Qualifying,' LBA Combines Savvy Web Strategy and Centralized Account Management to Qualify and Close New Business / May 2013

hotel SystemsPro Gives Back: Donates Solutions to Ronald McDonald House Charities Across the Country; Ronald McDonald House Keeps High Touch Charity Facilities Running Smoothly with hotel ServicePro Property Maintenance and Guest Request System / May 2013

Stonebridge Companies Selects hotel SalesPro for its Entire 47-Property Portfolio; Stonebridge Taps Cloud-based hotel SalesPro for Integrated Sales Processes that Close More Business Across Multiple Brands / April 2013

hotel SystemsPro Continues to Enhance its hotel SalesPro Mobile Solution; In Wide Use Since 2009, hotel SalesPro Mobile is Upgraded to Provide Group Room Control and Function Diary Viewing; Sales People Use Handheld Devices to View Groups and Event Activity for Any Day / February 2013

Presidian Hotels and Resorts Installs hotel SystemsPro System-Wide; Multi-Property Cloud-Based hotel SalesPro Keeps Presidian's Business Pipeline Organized, Enables Remote Account Access To Support Sales Managers in the Field / February 2013

Innkeepers Increase Market Share with Specialized Sales Automation; Powerful, Cost-Effective System Lets Innkeepers Respond to Group RFPs Quickly, Standardize Events and Menus, and Forecast Accurately for Greater Profitability / December 2012

hotel SystemsPro Names Phil Beilke Vice President of Product Strategy; Multi-Brand Experience with Hilton, Marriott, and Choice will Serve Beilke as He Guides Product Development and Chain Implementation for hotel SystemsPro / October 2012

North Central Group Boosts Operating Efficiency, Guest Service Scores for 26 Properties; Multi-Flag Operator uses a Cloud-Based System, Tablets and Smartphones to Streamline Services at Hilton and Marriott Properties / September 2012

Coakley & Williams Uses Online Local Event Marketing to Attract Travelers; Savvy Operator Fills Rooms with Travelers Who Google Events, Not Hotels / August 2012

hotel SystemsPro Launches Group Revenue Optimization Tools at HITEC; Sales Teams Increase Revenue with Cloud-Based hotel SalesPro's Optimized Group Price-Setting Module / June 2012

hotel SystemsPro Launches Advanced Mobile Sales System Platform at HITEC; For Sales Teams On the Go – hotel SalesPro Mobile Puts Entire Sales Office in the Palm of Your Hand for More Confident Deal Making, Shorter Sales Cycles / June 2012

The Golden Touch: hotel SystemsPro Congratulates 4 Award-Winning Directors of Sales; Top Sales Professionals Demonstrate Community Involvement, Association Leadership / May 2012

hotel SystemsPro Enhances Its hotel WebSpace Online Marketing Solution; Analytics Track Page Views to Measure Landing Page Traffic; Enhanced Custom Banner Options and Certified User Program Contribute to Increased Online Bookings / April 2012

McKibbon Hotel Management Relies on Business Ethics, Award-Winning Sales Team to Fill 65 Properties; Centralized Cloud-Based Sales System Conveys Best Practices, Coordinates Cross-Market Strategies, Keeps Sales Team Performing to Plan / April 2012

At InterMountain’s 74-Property Guest-Focused Company, Success is in the Details; iPad helps hotel ServicePro transform property preventative maintenance into profitability / June 2011

hotel SystemsPro Launches Mobile-Optimized hotel WebSpace; Property-Based Search Engine Optimized Sales Solution Enables Hoteliers to Capture Smartphone Business Linked to Popular Nearby Events / June 2011

Crescent Hotels & Resorts Goes to The Cloud to Manage Sales for 66 Properties; hotel SalesPro Increases Sales Performance Online at Less Cost to Owners / June 2011

hotel SystemsPro Adds Spanish to Growing Multi-Language Capability; Multi-Lingual Screens, Instruction Materials, Training Videos Extend International Presence for hotel SalesPro, hotel ServicePro, and hotel WebSpace / April 2011

Hampton Inn Tropicana Increases Sales and Efficiency with Online Sales Solution; Largest Property in the Brand Frees Salespeople from Spreadsheets, Helps Close Deals during Client Visits with Real-Time, Web-Based Reports from hotel SystemsPro / March 2011

hotel SystemsPro Promotes Natalie Roberts to Director of Hotel Performance/Customer Satisfaction; Roberts to Maximize Client Profitability; will Oversee User Education and Productivity / March 2011

hotel ServicePro Delivers iPad and Handheld Mobile Functionality to Improve Asset Management, Guest Service Scores; Create Brand-Standard Check Lists, Track Maintenance Schedules, and Optimize Safety Standards with Apple’s New Must-Have Management Productivity Tool / February 2011

High Hotels Celebrates 10 Years of Strong Sales Performance; As Clients Evolve, So Does High’s On-the-Go Sales Teams and Their Technology Tools / February 2011

Multi-Brand Midas Hospitality Implements Centralized, Web-based Sales System to Increase Revenue, Efficiency; Midas Hospitality selects hotel SalesPro for its growing portfolio / November 2010

Hersha Hospitality Management Connects 71 Hotels with Centralized Sales System for Cross Selling, Increased Productivity, and Larger Accounts; hotel SalesPro Enables Hersha to Leverage Selling Power of 71 Hotels to Increase Revenue / October 2010

Study Finds Guest Satisfaction Levels Higher when Problems are Prevented; Centralized Web Application Streamlines Preventative Maintenance, Brand Standard Tracking; hotel ServicePro Helps to Increase Guest Satisfaction Scores Dramatically at Commonwealth Hotels with Hilton, Marriott, Hyatt, IHG, Starwood, and Choice Flags / October 2010

Online Marketing Tool Drives Room Sales for Chain Hotels and Independents; Operators Increase Bookings and Revenues with hotel WebSpace / August 2010

hotel SystemsPro Takes Social Media Leadership Position at Southern Lodging Summit; hotel SystemsPro Senior Director of eMarketing and eSales to Provide Social Media Guidance to Operators During eCommerce Panel / August 2010

hotel SystemsPro Partners with Four Winds Interactive to Enable Hotel Sales Offices to Instantly Update Group Information and Promotions; hotel SystemsPro digital signage interface delivers seamless updates of on-property marketing messaging for increased efficiency / June 2010

hotel SystemsPro Showcases Mobile Technology at HITEC – Announces iPad-Enabled hotel ServicePro and hotel SalesPro Solutions; hotel SystemsPro Launches Easy-to-Use Mobile, Browser-Ready Solutions that Increase Revenue, Improve Operating Efficiency / June 2010

Choice Honors Cambria Suites in Ohio with Hotel of the Year Award; GM Credits Committed Staff Supported by Valuable Technology Tools for Delivering Top-Ranked Customer Service / June 2010

hotel SystemsPro SalesPro Solution Helps Buffalo Lodging Increase Sales and Profitability; Even Non-Tech Savvy Salespeople Sell Better with Mobile Handheld Solution / April 2010

B. F. Saul Company Hotel Division Drives Increases Guest Satisfaction with hotel ServicePro Solution; Maintenance and Guest Service System Automatically Translates Messages into Spanish and Other Languages for Quick, Accurate Response that Boost Service Levels / April 2010

B. F. Saul Company Hotel Division Readies for Q3 Upturn; Eyes Higher Service Levels and Guest Service Scores for 18 Hotels / April 2010

B.F. Saul Company Hotel Division Partners with hotel SystemsPro to Improve Guest Service, Asset Quality; Senior Vice President Mark Carrier Supports Tech Innovations to Optimize Operating Efficiency / April 2010

hotel SystemsPro Announces New Senior Director of eSales & eMarketing to Direct New Initiatives; Industry Veteran Will Help Customers Optimize Their Use of Web-based Solutions to Increase Profitability / December 2009

hotel SystemsPro Taps Industry Experts to Sharpen Customers’ Competitive Advantage; New team members help clients maximize effective enterprise solutions / December 2009

Hampton Inn Increases Profitability with Focus on Higher Revenue Transient Guests; ‘Sales Team of One’ Counts on Solution to Build Relationships, Transient Business / November 2009

Denver Hampton Inn & Suites Boosts Customer Service Scores / November 2009

hotel ServicePro Simplifies New-Build Opening Process at Hilton Garden Inn and Homewood Suites in Lake Buena Vista/Orlando; hotel ServicePro Web-based maintenance tracking, asset management solution saves hundreds of hours in new-build hotel checklist approval completion / November 2009

hotel SystemsPro Announces New Vice President to Champion Company Growth; Industry veteran Kathy Bannasch named vice president sales and marketing / September 2009

hotel SystemsPro Announces Account Saturation Tool to Increase Revenue and Focus Sales Activity on Top Accounts; hotel SalesPro s New Web-Based Sales Tool Automates the 80/20 Rule for Streamlined Account Qualification and Management / July 2009

hotelSystemsPro Announces hotelWebSpace to Drive Traffic to Websites Via Internet Prospecting; hotelSalesPro Sales System Goes Wireless – Easy Access from Popular Mobile Devices/ June 2009

Choice Hotels Selects hotelSystemsPro as Qualified Vendor; hotelSalesPro sales and catering, and hotelServicePro property maintenance and guest service, implemented by Cambria Suites properties / June 2009

Expansion in 2009: Hotel Equities' Strategy for 100% Growth by 2010; Web-based System Unifies Sales Management for Properties and Flags / May 2009

Lodgian Increases Deal Closing Effectiveness with Multi-Property Sales System; Web-Based Sales & Catering Software Automates 39 Properties / April 2009

hotelSystemsPro Implements Sales & Catering and Asset Management Systems at 122 Properties to Date in 2009 / March 2009

hotelSystemsPro Implements Sales & Catering and Asset Management Systems at 122 Properties To Date in 2009; Operators select hotelSystemsPro for revenue generating productivity tools / March 2009

Aimbridge Hospitality Focuses on Sales Performance Metrics for Success; 50-property hotel company uses 80/20 rule to target sales teams on top accounts / February 2009

hotelSystemsPro Expands into Larger Offices to Accommodate Continued Growth; Industry Leader Gains 250+ New Customers in Q4 ‘08, Doubles Office Space / January 2009
....

To search Hotel Online data base of News and Trends Go to Hotel.OnlineSearch

Home | Welcome| Hospitality News
| Industry Resources

Please contact Hotel.Online with your comments and suggestions.