 April 12th 2013: The Bourbon
Orleans, part of the prestigious New Orleans Hotel Collection, has
implemented LobbyFriend™, Quadriga’s social network platform, to
enhance the guest experience and enable guests to connect with each
other during their stay. Following this initial implementation, the New
Orleans Hotel Collection would like to introduce LobbyFriend™ into
their six other hotels.LobbyFriend™ is the first-ever social network platform dedicated to the real-time needs of guests in their immediate location and vicinity. It provides a private, temporary social network for hotels, enabling them to communicate with guests during their stay and connect hotel guests and hotel staff together. Guests benefit from connecting online with other guests, to access a relevant and mobile stream of information about what’s happening within their hotel or city location, to discover where to go and what to do, as well as benefit from exclusive deals and special offers. “All of us at the Bourbon Orleans are looking forward to working with LobbyFriend™,” comments Mark Wilson, General Manager of the Bourbon Orleans Hotel. “Our guests are here to experience the uniqueness of the French Quarter and I look forward to seeing their many adventures posted. Our team will ensure, via LobbyFriend™ postings, that each of our guests become familiar with our property and special promotions. It should truly enhance our guests’ total experience here at the Bourbon Orleans.” Guests are able to access and post news, information and comments in real-time throughout their stay, wherever they are, in or outside the hotel, via an application downloaded to their personal mobile devices. The free LobbyFriend™ app is available as a one-time downloadable app for both iOS and Android devices, with support for Blackberry devices available soon. Additionally, a screen in the hotel lobby communicates a live, consolidated social stream to engage and attract guests, integrating existing hotel Facebook, Twitter and RSS social feeds. Craig Hulford, the New Orleans Hotel Collection Area General Manager, says, “Our guests are tech-savvy and socially connected with their peers. LobbyFriend takes the social experience a step further by allowing our guests the opportunity to connect with each other. We look forward to leveraging LobbyFriend™ as a way to enhance and personalize the guest experience and facilitate incremental revenue for our outlets.” According to Chris Sophinos, CEO Quadriga Americas and Asia, “LobbyFriend™ offers the Bourbon Orleans a fun and modern way to reach out to guests, enabling them to interact with each other, and providing an enhanced and more social lobby environment. LobbyFriend™ is easy and economical to implement and simple to use, for guests as well as hotel staff. It also presents the hotel with the opportunity to monetize the solution by advertising its own hotel services as well as those of third party vendors.” For all enquiries: [email protected] About Quadriga Quadriga integrates TV and mobile communications platforms, Internet, network and multimedia solutions for the global hospitality industry, delivering operational efficiencies and new revenue opportunities, enabling customers to better compete in an interactive, interconnected and globally accessible world. Through an ever-growing portfolio of products, services and content Quadriga provides customers with the flexibility and reassurance that they can obtain a complete and relevant technology solution that meets their business revenue, guest satisfaction and operational efficiency targets, all from a single partner. Quadriga’s range of TV and mobile communications platforms, easy-to-use guest Internet solutions, network consultancy and delivery services and multimedia content means it can work with its customers to converge today’s disparate technologies to create a technology ecosystem that delivers unequalled guest service and hotel operational efficiency. As the hospitality sector expands globally, Quadriga’s global footprint extends across Europe, the Americas, the Middle East, India and key parts of Africa. Plans are also in place to expand into Australasia and South America. This is being achieved through a combination of Quadriga’s own operations and a distribution model into selected countries and territories. Quadriga has over 30 years experience serving the hospitality sector, supporting more than 300,000 guest rooms and the number 1 in Europe and the number 2 globally. The company has unrivalled expertise and over 10 years experience in managing hotel networks, internet provision and digital IP systems, with over 120,000 internet rooms . The company will continue to leverage its capabilities and deep knowledge of the hospitality sector to create solutions and products that harness the latest technologies and meet ever evolving customer needs and guest expectations. Visit: www.quadriga.com. About The Bourbon New Orleans The Bourbon New Orleans Hotel is part of the prestigious New Orleans Hotel Collection. Nestled in the heart of the French Quarter, the Bourbon Orleans Hotel features a rich history and opulent French styling reminiscent of the early 1800s. The hotel’s ideal New Orleans location is just steps away from the famed St. Louis Cathedral, upscale shopping on Royal Street, local artists and performers of Jackson Square, and many restaurants, galleries and nightlife of the surrounding historic district. The Bourbon Orleans Hotel is locally owned and committed to preserving the history and character of the hotel for generations. For more information, visit the hotel’s website: www.bourbonorleans.com About the New Orleans Hotel Collection: The New Orleans Hotel Collection is a group of seven fine hotels in the New Orleans metropolitan region owned by local investors. Comprised of the Bourbon Orleans, Dauphine Orleans, Hotel Mazarin, Wyndham Riverfront, Audubon Cottages, Crowne Plaza New Orleans Airport and Hotel Le Marais, these are boutique and small upscale meeting hotels in prime locations throughout the city. For more information, visit the website: www.neworleanshotelcollection.com |