News for the Hospitality Executive
March 1, 2013 - Travel Outlook® Premium Reservations Call Center has signed an agreement to provide reservations call services for Nancy Greene's Cahilty Lodge in Sun Peaks, British Columbia.
"At Cahilty Lodge, we have consistently worked to develop an extremely comfortable skier's lodge", says John Douglas, General Manager. "Starting with an ideal mountainside ski-in/ski-out location, we create the warm, hospitable ambiance that winter sports lovers enjoy after a challenging day on the slopes, including spacious suites with heated tile floors in the bathrooms, fully-equipped kitchens, and secure ski rooms. And our seasoned staff provides a fun and friendly atmosphere for our guests, because they clearly understand every vacation need that a skier might have."
Mr. Douglas continued, "Our goal is to express to our guests the feeling of warm hospitality of Olympian Nancy Greene and her husband Al Raine, the owners of Cahilty Lodge. In looking for a voice reservations company to convey that hospitality to those who might call us directly for reservations, we evaluated several companies. After making test calls to their team and investigating their performance with other clients, we decided that Travel Outlook was the right choice for us."
About Travel Outlook: Travel Outlook partners with independent hotels, resorts and management companies to provide commissioned private label voice reservations. Its mission is to enhance the service levels, revenues and profitability of client hotels by providing timely, gracious and informed assistance to potential guests - resulting in the industry’s best conversion of reservation inquiries. Travel Outlook's reservations team is certified by the Kennedy Training Network. www.traveloutlook.com
About Nancy Greene's Cahilty Lodge Sun Peaks Resort: Nancy Greene's skiing success as Overall World Champion in 1967 and 1968 and her performance in the 1968 Winter Olympics in Grenoble made a lasting impression on skiers and non-skiers around the world. In 1994 Nancy and her husband Al Raine turned their energies and talents to the development of a new destination ski area, Sun Peaks Resort near Kamloops in the interior of British Columbia, building Nancy Greene's Cahilty Lodge, the first condominium hotel in Sun Peaks Village. Nancy and Al make their home in the Lodge, where Nancy is Director of Skiing.
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