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RoamingAround Proving that Boosting Cell Service is Boosting Guest Satisfaction


After adding the Roam Boost in-building cellular solution, the 330-room hotel has improved its cellular
service to guests, removing dead spots and improving call clarity and data coverage


Danvers, Mass. — March 12, 2013 — Coming on the heels of a complete redesign and renovation, the Holiday Inn & Suites – Atlanta Airport North installed Roam Boost from RoamingAround, a solution that provides voice and data signal coverage in areas of the hotel that would otherwise suffer mobile phone dead spots.  The in-building cellular solution is not only making the 330-room hotel a premier place to stay for travelers visiting Atlanta, but it is greatly increasing customer satisfaction and loyalty. 
 
Roam Boost delivers strong mobile phone signal coverage by amplifying the local geography’s coverage, ensuring that all mobile calls, data transactions and communications are conducted quickly and securely. Because cellular technology is a critical communications method for business, travel, and hospitality, RoamingAround provides the products and services required by today's hoteliers to address the most complex mobile communication and transaction challenges.
 
“It is very common in the hospitality industry to have dead spots in the hotel where a weak or no mobile signal is available," said Holiday Inn & Suites – Atlanta Airport North Asset Manager Ted Mouzakeotis. "This is one of the top complaints by guests. Therefore, after learning of the successful solution implemented at the Holiday Inn – Duluth (Ga.), we reached out to RoamingAround for help.
                                     
"By adding Roam Boost to specifically-targeted areas of the hotel, our guests began receiving clear, problem-free calls," Mouzakeotis said. "Missed calls quickly became nonexistent. It doesn't matter what type of cellular device (phone, tablet or laptop) a guest has or the phone carrier or network being used; Roam Boost increases coverage across the board. The equipment is low voltage, energy efficient, highly secure and easily affordable for any hotel. Better yet, it's scalable, enabling us to place the boosters in areas where we needed it most and allowing us to increase the signal with more units if needed in the future. We couldn't be happier with Roam Boost and the RoamingAround service, and our guests share in that sentiment."
 
Selecting Service Coverage Areas
To make the Holiday Inn & Suites – Atlanta Airport North more mobile compatible, it required a donor antenna, mounted on the roof, and six nodes set up throughout the hotel to give thorough coverage in the entrances, lobby, restaurant, bar, all meeting room areas and executive offices. With the initial service installed and working successfully, the hotel is now considering adding Roam Boost in other areas of the building as well.
 
"We are delighted with the result the hotel has achieved for its guests with Roam Boost," said Michael Garvin, RoamingAround President. "This hotel underwent a complete property redesign, giving it a modern style, chic design, and a technologically advanced atmosphere. What it lacked was sufficient mobile coverage to meet guest demands. Today, Roam Boost is ensuring that the hotel's guests can fully enjoy their stay without having to worry about their mobile device’s reception."
 
Holiday Inn & Suites – Atlanta Airport North, located at 1380 Virginia Ave., is adjacent to Atlanta's Hartsfield Jackson International airport at the intersection of I-85 and Virginia Ave. The property features free wired and wireless internet access, 12,000 square feet of flexible meeting space, complimentary 24-hour airport shuttle service, a 24-hour business center, outdoor pool, 24-hour fitness center, on-site dining and more. The iConnect HD media lounge enables guests to relax and check flight arrivals, departures and weather forecasts using one of the huge touch screen display kiosks or browse the web from the Mac equipped iConnect tech lounge.
 
For more information on Roam Boost, contact Alex McMaster at (978) 539-8682 or email amcmaster@roamingaround.com.

About Holiday Inn Atlanta Airport North

Located adjacent to the Atlanta Hartsfield Jackson International (ATL) and at the intersection of I-85 and Virginia Avenue, we offer the ultimate in convenience, amenities, productivity, and relaxation. Business travelers will appreciate free wired & wireless Internet, 12,000 sq. ft. of flexible meeting space, free 24-hour airport shuttle, and our multi-functional area to meet, mingle, eat, and drink. Our convenient location puts you near the Georgia World Congress Center, Georgia International Convention Center, and downtown Atlanta. Venues such as Phillip's Arena, Georgia Dome, Turner Field, Georgia Aquarium, and the World of Coca-Cola attract many leisure travelers and we are also minutes away from Georgia Tech University, Emory University, and Centennial Olympic Park. Our location puts you just minutes away from all these sites via MARTA or via I-85, making us one of the area's most centrally located hotels. While staying at our hotel in Atlanta, Georgia, guests enjoy amenities including an outdoor pool, 24-hour fitness center, on-site dining at our restaurant and bar or via room service, and a 24-hour business center. Our hotel's location near the Atlanta airport and a free, 24-hour shuttle ensure stress-free travel, while conveniences like free wired & wireless Internet ensure you can remain productive while away from the office.
 
About RoamingAround
RoamingAround is a mobile marketing company providing cutting edge, mobile technology exclusively to hotel chains and independents looking to establish differentiation while increasing occupancies, generating new revenue, strengthening customer loyalty and positively impacting the guest experience. As hoteliers, we understand the importance of staying current and the beneficial effects of innovative technology. RoamingAround helps clients identify business solutions and stay connected with their guests for the ultimate hotel experience. For more information, please contact Michael Garvin at (978) 777-8787 or email mgarvin@roamingaround.com. More information can be found by visiting www.RoamingAround.com.

 
For more information, contact:

Barb Worcester
PRpro
Tel: (440) 930-5770
barbw@prproconsulting.com

Or

Michael Garvin
Roaming Around
Tel: (978) 777-8787
mgarvin@roamingaround.com


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